Lowe’s Home Improvement

I literally can’t even. Me and my mom are at this location as I am writing this. We waited 20 minutes to finally get someone to help us and mix paint for us. There is only one person working in the entire paint section (Bob R.) when he finally started to help us he just looked at us like we were crazy and was not friendly whatsoever. I make eye contact and smile and he kept a straight, serious, annoyed face during our whole interaction. Still waiting for our paint. Not satisfied. This has not been a pleasant experience. Been here for a half hour now so we’ll see when we will be able to leave.

This is a nice store to shop, well lighted and the isles are not clooged, pricing is some what higher then home depot. They habe a nice selection of products for your home needs. My only gripe is that they need to hire more experienced workers.

Be prepared — if you go for something specific like blinds, plumbing, or kitchen where you can’t just grab what you need by yourself and get out of there, you’ll be there ALL DAY.
They basically have 1 person per department on staff to help, so you will be waiting in a line of disgruntled customers to get some help. Then when you finally do, they will most likely be ill informed. You will probably need to hold their hand and walk them through what you want.
I’ve been about 10x in the past 2 weeks and aside from one helpful person, the rest of the staff was lazy, zoned out, or very ill-​equipped to answer any of my questions. One guy actually told me he was taking his lunch break and that since there was no one else to fill his position as the sole customer service rep in the blinds department, I should «wait and hour until I get back» so he could help me.
And forget trying to call them on the phone to ask any questions. No department is staffed enough to even pick up the phone. It’s embarrassing how bad this place is.
I’d only go here if I needed to buy something I am already certain I need, that isn’t a custom order, and that I know they have in stock. Talk about DIY. Even the shopping experience is DIY!

Went to Lowe’s to buy a shed. The staff is illinforned and unhelpful. So I had to do all the work. When it came to writing up the order, the gentleman making the order did not know or wanted to bother how to write up painting. So he charged for it and left it as TBD.
Heartland who supplies the sheds and install them showed up only around 3pm. Did a credible job and I am pleased with the results.
So my advice to prospective shed buyers from Lowe’s, think twice. You may be better off contacting
directly. They seem professional.

If you need Mums for your garden they have them and tons of them. All kinds of colors. Big pots little pots… wow. They are not what I am looking for but shout out to Lowe’s for all the beautiful flowers. The whole front of the store is flowers for the fall.

They have nobody to help you in the kitchen until 11 AM what do you do if you go early in the morning they have no manager nobody on staff to help me!!!

This place is cleaner than most Home Depot. The price seems to be decent. We were here to buy some gardening supplies & we found some stuff here that we didn’t see at Home Depot. As for the staff, they were polite but not as knowledgeable.
We think it’s still worth visiting. Maybe you can find something here that you couldn’t find in Home Depot.

This review is based solely on their customer service and I’m not referring to all the employees, just two who actually work in the customer service department but seem to have forgotten what their job is. I went in to make a minute key, I had the choice of doing the self service or have the guy do it for me, I never made a key before so I didn’t feel comfortable doing it myself. Anyways, no one is at the key stand so I ask the customer service rep if someone could help me, she said something in a different language so I figured shed call someone and she did twice, 20 min later no one shows up and she keeps looking at me trying to avoid eye contact cause apparently that means she has to do her job, finally I walk back to her department and I asked another rep if someone could help me make a key and after some time she obliged and my key was finally made. Don’t work in the customer service department if you don’t like helping customers because that is your sole job.

Purchased a nail gun last year and the gun jammed last week. I emailed Lowe’s and asked them if they could help. I got an immediate response telling me a manager would contact me. The next day the manager emailed me and said he didn’t know what to recommend but gave me an 800 number to call the manufacturer. I called, they explained what to do and it is fixed. This place is so much better than HD. The floors are actually clean.

this loves is well organized and very spacious. the parking lot is huge and you can find most things without difficulty. we had a situation where we ordered a kitchen island from online that then needed to be picked up in store. when we went to pick it up only the top had arrived and we felt the box was too small for a whole island but the pickup staff insisted this was it. of course when we got home we realized that it was only the top and not the bottom half. we called and were greeted by cheyenne who was very informative and very helpful. we went back to the store and spent 1.5 hrs waiting to find out what had happened. they were searching for the second piece, but after a while and calling upper management they realized the piece wasn’t shipped with the top of the island. Cheyenne was very patient with us and kept giving us a status update. she then called the manager who was able to greet us calmly and apologize to explain that the manufacturer had not yet shipped the bottom half and that it was their fault for calling us in early when they only had ½ pieces of our ordered set. We eventually went home and after 2 days got continuous updates from cheyenne and we finally brought home the whole piece. this is a great example of how to turn a bad situation around by being honest with the customer and being accountable. i must commend the staff here, and the manager, i hope they give cheyenne a raise for her tact and her talent!

Customer service knocks Home Depot out of the water. No contest. Coming from me, a person who hates to go to these stores. Was pleasant easy to get help finding stuff, everyone seriously helpful and nice. Was so shocked.

Don’t order and pick up here. You’ll be wasting your time waiting for your order.

DA BEST! First time homeowner and we did a fairly extensive remodel. We’ve purchased just about everything here– patio furniture, fixtures, interior doors, christmas décor, outdoor dining set, washer, dryer, oh! and we even purchased everything for our bath remodel– tile, vanity, quartz sink mirror, fixtures, tub ect.
Delivery/​installation is always on point, the gentlemen are helpful and professional. My time is at a premium so I do most of my shopping online (reviews are SO helpful) and the store always calls right away to confirm my order and it’s always ready for me pick up. The few times I’ve had an issue with an item, return is hassle free. Can’t rave enough, it gets no better… oh! And those 10% coupons, I resorted to buying one off of eBay and it saved us a pretty penny– use them!

For every Home Depot location, there should be a Lowes near by. The selection and the options in most every department bigger and better.
I purchased an Allen & Roth quarts undermount sink for my bathroom, (Imperial Brown). The staff opened each of the three in stock, two of which were cracked and badly damaged. I would have had to haul this 67pound monster back once I got it home.
I went over to Home and Garden to take a look around. Not much yet in gardening, but the grills are on the floor and the selections with accessories wete ready to sell. Seventeen hundred dollars and down in price from there, with many options in all price ranges.
The staffers are plentiful throughout all departments and drop what they are doing to provide assistance.

Even though they didn’t have what I wanted this time around the staff was really friendly and answered my questions. Normally I like their selection. They have what I want and usually more. It’s a place I can go into looking for one thing and come out with a whole bunch.

Hands down the best «big-​box» home improvement store on Long Island.
I have bought everything from light bulbs to all my kitchen and laundry appliances here, and the customer service is what closes the deal. The ladies and gentlemen (in the true sense of those words) in this store are friendly, knowledgeable, and truly care to get you the right solution right away. While rebuilding my basement, one plumbing specialist walked me over to the laundry appliance section with a hose connector just to ensure that I was getting the right size, and matched the fittings perfectly. That’s only one of dozens of great stories I have about the customer service inside the store.
Internet pickups are also timely, fast, and best of all, they now have their own dedicated pickup area away from the busy Customer Service Desk over next to the Pro Desk (and in a covered area which you can drive into).
Extra special kudos go to Mike D, one of the Customer Service Managers. As will undoubtedly happen over years of shopping and mucking about with your home, something will go wrong. Mike has gone above and beyond to make it right and keep my business.
This is not the closest home improvement store to me, but is absolutely worth the extra travel time.

Stopped in while in the middle of a major «oh crap» project.
It was one of those times where you are trying to fix something that went wrong at the worst possible moment ever.
One of the few times a person will ever yell while drenched in panic sweat, «I need a ⁵⁄₁₆^th bit, Stat!»
That being said, I blitzed the hardware section, scrambling to get what I need and get out.
The staff while pre-​occupied with inventory was super accommodating. They went above and beyond to help me get what I needed.
I was in and out in 10 minutes with what I needed.
Great spot to shop when you gotta «get it done»

Always a great experience here. Bought a swing seat for the backward ad was determined to put it in my truck myself as i always do. A Lowes employee shouted across the parking lot if i needed help. Although i respectfully declined, it was nice to be asked.
At «The Other Big Box Home Improvement Store», your lucky, but extremely freaked out, if a non employee helps you load your car claiming, «no tengo denero».

Plenty of home goods for you to choose from. I come here for my plants and a fresh tank of propane for my grill. The people who work here are courteous. The prices are a little more on the high side as compared to «Home Depot» but I feel the quality of the merchandise here is a bit more upscale. plenty of parking in the private lot.

The crowds are unbearable and the customer service line was wrapped around the store. Everything we needed was out of stock and compared to Home Depot, everything here is significantly higher in price. Yeah, it’s a fancier store and certain things are better here than Depot in terms of style and taste (i.e. area rugs and decorative items of that nature) but stick to the Depot if you’re on a budget.