ENT and Allergy Associates

Compared to the high quality of the doctors and the availability of same-​day appointments, the absolute incompetence of their phone/​secretary/​reception/​whatever they are called overwhelms any benefit this office provides. Minimum time when calling their front desk is a half hour. That’s a half hour of your day you need to give up to wait on hold (and pray they don’t hang up on you accidentally) to get a prescription renewed or ask a question or any other issue. Yes, the doctors will call you back personally if you want to speak to them. Again, the doctors are absolutely fantastic. But that is only if your message makes it to the doctor at all. This is the only office my insurance company has had issues contacting. This is the only office that continuously sends my prescriptions to the wrong pharmacy despite their technologically advanced office. I will never come back here. What I’ve gone through just trying to contact these people is uncalled for, unacceptable, and not worth the best doctor on this planet. Sorry, but fool me once shame on me, fool me twice shame on you, fool me three times and I’ll write everything I think on Unilocal because I shouldn’t have to ask a receptionist to speak to his supervisor.

We went to see Dr Marchlewski for my son’s allergy symptoms. He was previously misdiagnosed by another allergist and we were looking for a second opinion. We absolutely loved Dr. M. I wish every doctor was like him. He was thorough, had a great bedside manner and most importantly solved our allergy mystery completely. I’ve recommended him to everyone I know since then. He’s the best!

Dr. Marchlewski was the first doctor to ever call me back himself when I called with a question. At most other offices, the doctor will communicate with you through a nurse or receptionist, and it’s like playing telephone. Your message (or the doctor’s) ends up getting lost in translation.
Because I have a hectic schedule that involves getting to work before 9AM and ending after 5PM and commuting between Brooklyn and Queens, it was difficult to make an appointment but someone at ENT & Allergy (I think it was Lisa?) spent over 40 minutes with me on the phone trying to help me find the best time and location. I felt terrible but she was pleasant and had no hint of irritation in her voice the entire time. This place has a real focus on putting the patient first and I love it.
The staff here is also very thorough when it comes to patient education and making sure you’re involved in your own care.
Highly recommended if you’re looking for someone to take care of your allergies!

Love this place, their Allergist Dr. Marchiewski (spellcheck) is awesome!! Very helpful, knowledgeable and takes time to answer all questions. Dr. Rechtweg the ENT is great too!! would always recommend them!

In August 2013 Dr. Mendelsohn operated on my daughter to remove her adenoids, trim her tonsils, and put tubes in both ears. She was just under age 2. Dr. Mendelsohn is fantastic, as was the rest of the staff at the outpatient facility – our surgery experience was 5 stars.
Their regular office, which is where we’ve been all of the other times, is new looking and we’ve had good experiences with the nurses and audiologists BUT the wait time at the office is unacceptably long and they need to revamp their scheduling big time. There is no late policy and therefore waiting over an hour (or quite a bit more) is the norm. That is excruciating with 1 or 2 very young children and we’ve done it many times both before the surgery and for follow up appointments. It’s so bad that we may switch ENTs despite the fact we really like Dr. Mendelsohn.

This review is strictly for my daughter’s surgery when she was barely a month old. She was born with a tongue tied or ankyloglossia which is a condition where short or thick band of tissue tethers the bottom of the tongue’s tip to the floor of the mouth. As a result of the condition, breastfeeding was nearly impossible as it made it difficult for her to latch on properly. Our hospital recommended a surgical procedure– frenotomy to release the tissue. They referred us to Michael G. Mendelsohn for the surgery.
We scheduled a visit to the office in Garden City. I don’t recall the exact time but it was close to 1 ½ hr. wait. Once we finally were called to Dr. Mendelsohn’s room, he recommended the surgery after further examination of our daughter’s tongue. He explained that it may develop speech impediment if it is not treated earlier on. Prior to the procedure, I have done some research in addition to videos where hospitals perform this type of procedure. He did go through a few of procedure details– some bleeding after the clipping which stops after 2 hours or so. And, I can either breastfeed or give her the bottle after the surgery. Normally, sugar water is given to numb the babies mouth. In some cases, surgeries are performed with anesthesia. Not that I expect the surgery to be performed with anesthetic but at least sugar water or something prior to clipping the tissue. In this case, nothing was given. We were instructed to hold our daughter firmly, titling her upright. His assistant was also there during the surgery. Dr. Mendelsohn performed the surgery using a pair of sewing scissors, the ones where the blades curve down to cut threads or embroidery. Once he clipped the tissue, her tongue bleed profusely. He stopped the bleeding by holding down a wound dressing underneath her tongue. Honestly, the surgery scared the hell out of me being that my daughter was only a few weeks old. I was worried that the surgery could go wrong and give her an infection, excessive bleeding or even worse, a recurrent tongue-​tied from the scar tissue.
Luckily, it healed after a day and she seem to be getting better. He scheduled a follow-​up to make sure the wound healed properly when she recovered. I was able to breast feed her w/​o any pain. And she seem to latch on a bit better. Overtime, she had gotten used to the bottle. So I would have to pump regularly 2x a day for her supply. Overall, Dr. Mendelsohn did a quick and swift surgical procedure. It can get extremely intimidating if you walk in there w/​o educating yourself on the condition, procedure, and what to expect for any type of surgery. Make sure you inform yourself first and read up on what you can so that you’re prepared and know exactly what to ask the doctors. Hopefully, we won’t have to step back here again.
FYI– Dr. Mendelsohn also specializes in throat, ear, and nose.