Cohen’s Fashion Optical

i see a lot of bad reviews here. i had no problem here. i wanted to look for some frames and see what my insurance company took and they were very awesome with the help here. they gave us their opinion about which i should get and liked which was very good. the doctors name was abraham he was very nice and calm didnt rush.
i say go here i had no problems with this spot. goodluck

They have enough variety of lenses and frames.
The optometrist is a bit rude. He let me and my daughters in the room but we were told to be quiet even when we were not talking loudly.
Sales persons and assistants were nice. But when I asked to use the $ 100 off coupon from the website for the designer’s frames, they didn’t accept it because we had an insurance.
My younger one needs new glasses soon but we won’t come back here again.

DO NOT GO HERE. This place rips you off. Not only the customer but the insurance company too. They charged my insurance for services not rendered and never bothered to refund the insurance company. Only found out about it, 6 months later, and called to rectify it, I was told it would take 7 – 10 business days. Almost another later! Had to call the insurance company to fix it.

My experience here was exactly what I expected from an optical store– and no– not because I read the reviews here on Unilocal.
One thing you’ve always got to keep in mind when planning to visit an optical store is– they’re always going to be quite expensive! They can’t compete with the prices people can get online, so they’ve got to make a buck where they can. I get it. So I’m no longer horrified at the $ 500 glasses lenses price I was quoted yesterday (just the lens, not the frames). I simply laugh at those prices.
My 4 star rating is for Dr. Abrams only. The rest of the staff (nurse, sales) was lukewarm at best. But Dr. Abrams was so sweet and personable, it was truly a wonder! He is without a doubt the kindest and friendliest eye doctor I’ve ever had the pleasure of being a patient of. He took his time with me and made sure I was happy with my new prescription. He also didn’t take me admitting I spend too much time on my computer and phone– as an opportunity to scold me. Major kudos!
The frame selection is definitely lovely, and the sales staff wasn’t too pushy. I did end up ordering contact lenses through them, but only because my vision plan gave me a discount– and I could put it on a Care Credit payment plan. But given the prices in general, I wouldn’t be back to order anything from them. I’ll definitely be back for my next visit with Dr. Abrams though!

Where’s the half a star option? As everyone said the staff was rude. I was simply picking up my glasses and sunglasses (spent close to $ 1,000) was standing there like a jackass for several minutes while the staff ignored me I finally spoke up and said «I’m picking up» I was told to sign in. Though I signed in several people we came in after me were served without having to sign in. I have always hated Cohen’s, seems like the staff is rude and dismissive in any one I’ve been to, but I needed a GVS. SMH

DO NOT go here. The staff was extremely rude and unhelpful once they realized I was only interested in getting an eye exam, and not purchasing glasses. They also used my personal information to sign me up for some sort of medical payment credit card WITHOUT my explicit consent. Extremely unethical business practices.

Although I have not been able to go into Cohen’s myself, I would like to thank the management and employees for reaching out to me. I had a not-​so-​good experience the last time I was in. And now, I really do appreciate the effort they have made and the interest they show in improving their store and bettering the customers’ experiences. I will definitely consider returning.

Ridiculously over priced, you will save $ 100 – 200 at your neighborhood or your doctors place. Lenses at Cohens are $ 250-​$ 500 and the frames lowest are around $ 230 (unless you want the 99 $ deal which they did not bother offering me because they work on commission and definitely show that fact). One star is for the lady who helped me for being nice

SHADY AND DISHONEST COMPANY. TERRIBLE EXPERIENCE. DO NOT GET YOUR GLASSES HERE. I bought the groupon for $ 35 that includes a free eye exam and $ 250 worth of frame and lens. I waited extremely long for the exam and the doctor was rude as well as the staff there. The staff kept pressuring me to buy the bifocal lens when I only needed the distance lens for driving. In addition, when i asked how much were the lens themselves, the rude employee told me that they were $ 250, which is EXTREMELY OVERPRICED. I do not have bad vision because my power is only –1.50 in both eyes so the lens SHOULD NOT BE THAT EXPENSIVE. Compared to other optical stores, lens should only be AT MOST $ 100.
Basically the groupon is not a deal and just a scam. It was the company’s trick to lure people in and buy their frames. The deal also EXCLUDES rayban frames, which are the cheapest frames in the store. When I asked how much was the cheapest frame, the employee said $ 250. So $ 250 for frames, $ 250 for lens, and $ 35 spent on groupon. That is NO DEAL AT ALL. And you would have to end up spending at least $ 285 for the CHEAPEST FRAME AND LENS. In the end, I just asked them for my prescription and left since I did not want to waste money or give them business. The staff wrote my prescription in a bunch of numbers without labeling which eye is right or left so that was already a bad experience on top of the shadiness of the company. I wasted $ 35 for an eye exam THAT I COULD HAVE GOTTEN FOR FREE THROUGH MY HEALTH INSURANCE and 2 hours for poor customer service and RIDICULOUSLY OVERPRICED FRAMES AND LENS.
This company is very dishonest so warn your friends and do not purchase anything from here!

Don’t even bother going here. Over priced and the salespeople are pushy and annoying. Also, I had an issue where one of the salespeople told me repetitively I didn’t have to pay my care credit bill monthly and just had to pay the total balance by the end of the 12 month promotion. I ended up being charged a bunch of late fees on this bill that customer service didnt bother to take care of because of the salesperson’s wrong information. You can get glasses much cheaper at other places so save your time and money.

They say they accept vision insurance and union vouchers. BULL! They jack up the prices when they find out you are trying to use union discounts and lie to your face.

I went to Cohen’s to take advantage of their $ 20 eye exam offer and was also interested in purchasing frames since they also had a BOGO deal.
The optometrist was really helpful and professional. The sales associates who sold me my frames, are GREAT at what they do.
The main reason why I’m giving this 2 stars is because although they do offer competitive rates on their frames, their lenses are ridiculously priced.
First of, they had sold me on purchasing these pair of Versace frames that just fit and looked wonderfully on me that I couldn’t fathom buying anything else. The frames alone were over $ 200, which was fine, because I was expecting to take advantage of their BOGO deal.
But when it came to talking lenses… it was just ridiculous. After calculating the quote for everything, I was looking at an $ 800 bill. The sales associate informed me that they may be able to do something about the price so she spoke with someone and they took off about $ 200 on the bill… I still wasn’t happy with these numbers.
So I walked out of COHENS, paying only for my frames and my eye exam, and I ended up getting my lenses (and supporting a local business) at my neighborhood eye wear store for $ 75.instead of $ 250.

Very poor customer service! I stood at the counter and was ignored for almost 10 minutes. They would look at me and look away before someone finally asked if I was being helped. When someone approached, I asked a question about a three-​year eye exam plan I paid for on a previous visit, because although I am not due for my yearly exam, I need to submit eye exam results to DMV for my license renewal. They seemed to relay the question to the doctor along with my paperwork, but never returned to me with an answer or to tell me that the doctor would speak to me directly. I waited a few more minutes and then got someone’s attention and she said, «oh, the doctor is going to see you.» Well, thanks for telling me.
Forty-​five minutes later, the doctor merely signed the paperwork. I did not need to be examined, which does not bother me, but, the communication could certainly have been much better. They are terrible.