Waugh Chapel Exxon

took my kids car there and had a great experience
keith did a great job and was half the price of the clowns at the auto center on route 3
great job

Got into an accident on 12÷17÷14 in Odenton and their tow truck came in exactly the time promised. Mike was awesome and understanding and even waited for the police officer to finish with the report to take me to the auto body shop along with my totaled car. Would totally recommend these guys to anyone! Thank you guys so much, you were a life saver that day!

Because of an insurance claim, we had to use the towing company that they use. They were supposed to pick up our car on Monday morning. I didn’t even receive a call to pick up the car until late Monday afternoon. They offered no explanation as to why they didn’t call earlier.
We decided to set up a pick up for 6:00. Shortly after, I received a call confirming 7:00. I called to ask what the problem was and they apologized, called the driver, and said the driver was dropping off a car and was picking our car next — he would be there by 6:15.
Here we are after 8:00 and they STILL have not picked up the car. We were told that the driver had another pickup and would be there in 30 minutes or so. Why wouldn’t you have told us this before?!
I called the company that recommended them and they offered no help either. They apologized but didn’t offer any other solutions. How about SOMEBODY ACTUALLY DOING WHAT THEY SAY THEY WILL!!!
I understand if someone is busy… but have the integrity to tell me the truth about what is going to happen. The company recommending Waugh Chapel should put pressure on them and demand that they DO WHAT THEY SAY THEY WILL! If they won’t do it, then find another company. When we will start holding people accountable?!

Called this place based on a referral from another business, but the conversation was a waste of time. I really didn’t get any of the information I needed, because the person I was told to ask for wouldn’t even take a minute to come to the phone. I clearly could hear him in the background though. Maybe its just me, but if someone told me they were referred to me, I would appreciate it and be even more eager to treat the customer right. Oh and the attitude received, it did not make me want to spend any of my hard earned money there either. They came off as lazy and rude. Guaranteed money just walked out the door and that makes zero sense because I thought the purpose of having a business was to MAKE money and give good customer service. Both was a fail. Thanks but no thanks! SMH