Kitchen Magic Refacers

This is the most unprofessional, inappropriate company I have ever dealt with. I arranged have someone come to my house and provide an estimate for refacing my cabinets (the Thursday 7:30 pm appointment in Arnold, MD in case the supervisor cares to read this). The man I dealt with was unbelievable. I began to tell him what I wanted to accomplish, he stopped me and asked where the rest of my family was. I said that my wife and kids are at the YMCA and will be back within a half hour. He said ‘I might as well leave then, because we don’t do any consulting until everyone is here’. Did I mention that I said my wife would be back within 30 minutes? I said that my wife and I have sat down and made clear decisions on exactly what we want accomplished, its just a matter of finding out who can accomplish it for the best value, besides, I have 4 young kids and even if my wife was here with all of them at least 1 of us wouldn’t be able to do much listening or responding. He then said ‘I know of a good kennel that you can leave you kids at for a week’. Seriously??? He then began to get political and rip ObamaCare, I have no idea why, plus politics is never something to talk about with complete strangers as its typically a touchy subject. He then started to argue with me about the need for my wife to be here before he did anything. I would assume that if you are trying to earn business you wouldn’t argue with the person inviting you into their home who was hoping to do business with you.
Not that anyone seeking service should have to, but I tried to explain why it would be ok if he at least got started with information gathering by stating that my wife and I have spent ample time discussing what we want and that I’m in the real estate rehabbing business (as to provide some credibility to the fact that it would be ok for him to do something while waiting for my wife to come back) and he began to state that I was lying by saying ’ a lot of people say that they are in real estate rehabbing, I was a VP for a development company and built thousands of homes blah blah blah…
The way in which he talked to me and the things that he said made made me feel as though I was an idiot who is incapable of knowing how to communicate with or understand my spouse. He made me feel as though I was a child who can’t make any good decisions. I am not an emotionally sensitive individual, so the rest of my night will be pleasant, but I thought it prudent to make sure everyone knows the truth about this horrendous company.
STAY AWAY!
I will NEVER use this company for ANYTHING, even if it costs me double!

The service and quality are outstanding and it has held up fantastic.
Looks as good as new.

When we moved in to our «new» house, one of the first priorities for us was changing up our kitchen. It was dated and poorly kept. We reviewed different companies and ultimately chose to go with Kitchen Magic. Kitchen Magic refaced all our existing cabinets, refaced the island, added sliding drawers in some cabinets and built new cabinets in some areas of the kitchen.
A couple of years later, one of our sliding drawers became loose. I called and someone was out to my home within a few short days and replaced the sliding drawer at no cost to me.
I’ve recently been thinking that there are a couple of changes I’d like to make to our cabinets’ interiors and I would not hesitate to call Kitchen Magic again for that purpose.

I set up an appointment for an estimate for Wednesday. I called the day of the appointment to confirm the date and time and I was given a confirmation by the sales rep and told the name of the designer coming to my home. I took off work early to be there and I got a no call and no show that evening. This company is very unprofessional. I wouldn’t trust them with my kitchen if they can’t even honor an appointment or have at least called and cancelled. How inconvenient.