Classic Toyota Galveston

HORRIBLE SERVICE DEPARTMENT! I took my Toyota in for the airbag recall last week. I made arrangements to get it there and it was ready by the end of the day. When I drove it the very next day I notice that the red airbag warning light was on. This has never happened before so I called George the very next morning and told him.
He said to bring it back. I told him I didn’t have anyone to pick me up but if they had a loaner car I could bring it. He said they didn’t have any loaners available. I asked when they would have one and he said not until this week. He then somewhat insinuated that it might not be from their work which really pi$$ed me off! I told him I’ve never had that issue before and it’s obviously something to do with the replacement. He then transferred me to Andre who finally got someone to pick up my vehicle. It was returned the next morning. I drove it this last Saturday and the light came on again. I didn’t drive it Sunday because I’m scared it could malfunction but Classic in Galveston doesn’t care! I called George again today and guess what? No loaners are available again (but wait! this is the next week?) but they would be happy for me bring it to them. My question is am I being given the run around on a loaner because im only a «recall» customer? Seems that way to me. I got it there to them the first time but obviously something is wrong and they should try to accommodate the customer. My daughter had a recall on her Hyundai just the other day and got a loaner. They said anything over two hours gets a loaner if needed. Wow! What great service! Maybe Classic needs to follow the Hyundai dealerships. Now I sit with a defective vehicle that wasn’t defective before Classic Galveston got a hold of it! Maybe if I win the Lottery I will have time to sit for hours or days waiting on Classic to figure it out… UPDATE: After George said a mouse might have chewed my airbag wire I demanded to speak with the Service Manager. Kent listened to my dilemma and put me in a loaner until they could figure out the problem. Long story short and 4weeks and two parts replaced it was fixed. Thank you Kent.

We purchased our 4Runner TRD Pro from Kenneth at Classic! He is the best guy here! He went above and beyond during our ordering process and finance process after a previous guy LIED and messed everything up! Kenneth kept in communication and never seemed bothered with my questions. Loved my experience with Kenneth at Classic Toyota! Will definitely purchase any future Toyota vehicles with them!

I have been going to Classic Toyota for four years now for car maintenance. The service department have been great of the years. Today, I had my Toyota serviced and they forgot to put the battery bracket back on and make sure my oil pan nut was tighten. Very unhappy customer.

What a refreshing experience to visit a dealership service center that doesn’t try to rip you off. The staff was professional and courteous, actively listened to my concerns about the car and delivered an honest opinion. Sabrina was one of the contacts who delivered above and beyond customer services experience. Last and not least, the service center is newly remodeled, so it was very comfortable and relaxing wait while my vehicle was in service. Thank you!

I just purchased a new Toyota Sienna on the last day of 2013 as a business purchase. Our salesman, Kenneth Stidham was the kind of professional I insist on having. I’ve worked for a dealership, purchased more than 2 dozen trucks and autos and have no patience for games and time wasters. Kenneth has been in the industry for years, knows his stuff, works quickly and got me the best interest rate and a great deal. Classic Toyota in Galveston has a real small town sincere customer service attitude with competitive big city pricing. The General Manager walked around the showroom and greeted everyone in sight… rare. SO WORTH THE DRIVE FROM WEST HOUSTON! Try Kenneth: 832−385−2051

Purchased a 2013 Highlander. Sabrina, our salesperson, did a wonderful job of locating the vehicle we wanted and getting it delivered to the dealership so we could puchase it. Sabrina is professional, honest, and does what she says she will do.
Brian, the Sales Manager, said that he would do everything in his power to keep our business on the Island. He certainly kept his word. Like Sabrina, Brian is a delight to work with and keeps his word.
We worked with Trey when we went through financing. I admired Trey’s openess as we talked about warranties and other options available to us. He took a consultative approach and clearly wanted what was best of us.
My wife and I enjoyed our buying experience. We certainly would encourage others to buy from Classic in Galveston.

The people here will try to rip you off within an inch of their life. Now I realize on a 60,000 mile tune-​up there’s a lot to be done. They were trying to charge me $ 600, I called my Toyota Service Department in Round Rock (where I bought the car and get it serviced over holidays) and they told me it would cost $ 200 for all the items they had to check.
If this had been one of my regular 5,000 mile tune-​ups this place tries to charge you $ 80-​$ 300 for some extra stuff you don’t need. A regular 5,000 mile tune-​up has only ever cost me $ 50 up the road at Star Toyota.
I will not be coming back here. I’d rather make the extra 20 – 30 minute drive to Star Toyota and have someone work on my car who is HONEST and doesn’t try and take advantage of me!
A quick note: They’ll try to give you this pamphlet outlining what needs to be done to your car but they’re all just pricey RECOMMENDATIONS!
Skip this as your service destination!