K & G Contracting Inc

I contracted K & G to brace the basement walls in my home I’m selling, based on the recommendation of my Realtor. I had already transferred out of town for a job, so the work was done while the home was vacant.
The day after the job was complete I had the work inspected and received a report back that there were water puddles laying around the basement floor. Thinking perhaps a hose had gotten away from the K & G crew while mixing concrete, I called them to see what they could tell me.
Over the next two weeks I called and left voice mails 4 times. K & G never called back. Their only response was to send a second copy of the bill after the fourth voice mail. I got the distinct impression that they felt no need to respond to me since the home was in contract, I was an absentee owner, and they were getting paid out of the sale proceeds.
Poor, poor customer service. The actual work appears to be fine, but I can’t recommend K & G due to this customer service failure.

Spring is here!
This company has done some work for me in the past and once again they exceeded expectations. I had some water in my crawlspace on the west side of my home. Kyle came back out and said the water’s getting in because my chimney is pulling away from my house. He said it will need to be pinned but first he gave me some DYI ideas including a product called sikaflex. I appreciate Kyle’s free estimates and honest approach to business. Great company!