Waters Appliance Service

A contractor working on our house recommended Waters. So, my husband took in his jammed nail gun. The friendly, competent staff fixed it in no time at a fair price. We will definitely use them again.

They don’t deserve any stars. They spent a total of 4 months working on my water boiler and charged me over 50% of its original price in the process. In the end they returned it back with the same problem and refused to refund me.

Miele vacuums! The fact that they are one of the few places that sell these top end vacuums says a lot about the appliance philosophy of Mr. Waters. They have a few there to look at and will happily order whichever one you want. You really will not save anything going to a box store or mail order. Nice folksy folks.
Waters Appliance Service, Inc. opened its doors in 1964. They stock tons of parts for the brands they carry and will order anything you need.

Don’t Go Here…
Took hair clippers in for minor work, had to put $ 20 deposit and the invoice said it’ll be ready in a month, unusually long but whatever, I broke it so I’ll have to wait. Guy at the counter said it’s just precautionary date, and it should be ready in two weeks. Great! Two weeks pass and I call in, they said it’s not ready but they’ll put a rush order on the electrician’s desk. Awesome! One month later, I get a call back saying they just opened the clippers and they need to order a part, and it’ll be another $ 20 and it’ll take another month to fix it. So it took them a whole month just to open the clippers, and now I’ll be paying a total of $ 40 to fix a $ 35 clipper. Unapologetic clerks, what a scam. Pretty sure you can find a cheaper appliance service store.

I took my KitchenAid stand mixer in for a repair. Everyone one there was nice, helpful and I couldn’t be happier with their service. They repaired my mixer under what they quoted me in price and had it repaired sooner than they said they would. I will definitely use them again for any other small appliance repair.
Note: They did charge a diagnostic test, but it was later applied to the final bill. That seems fair to me.

My entire experience has been confusing with Waters. I finally got my Hoover carpet shampooer back three months after taking it to Waters for a leaking water tank. The appliance was still under warranty, so I finally contacted Hoover. The first time I was told that the tanks are always in stock and it is unacceptable that Waters has taken this long. The second time after Hoover realized that Waters had held on to the shampooer for 3 months out of a 12 month warranty period they send me a new shampooer. The day after I received the new appliance Waters called and advised me that mine was done and to come pick it up. I didn’t have the heart to go pick it up. When my father picked it up for me there was no apology, no thank you, nothing. Should future problems arise with either appliance, it will go in the trash and I’ll call it a day before I deal with Waters ever again.

These people are completely incompetent. Why any national brand would use this business an its authorized repair center is beyond me. They lie and obviously cannot fix anything. The better choice is to order the parts yourself online and fix it at home. They told me that I could not get my blender repaired because parts were no longer available. We are talking about an Oster Blender that was less than 2 years old. This absurd.

Avoid at all cost, they are scam artists, brought my Dyson there, and get run around and unnecessary charges, 1 star is 1 star to many
I am disappointed at Dyson for recommending this place
Avoid them

AVOID AT ALL COSTS!!!
The absolute WORST!!! I had an iron that I’ve had for two years now. Not one of those irons that you get bc u ‘need’ an iron. but an iron that does some serious stuff!!! It was nice & heavy. It was a really nice piece of machinery. In any event, out of nowhere, the setting for ‘steam’ stopped working. It would just cut off (safety mode, I guess) whenever I’d depress the ‘steam’ feature.
I called Sunbeam and tell them. Of course, I have no receipt. It’s freakin iron. They’re not supposed to break. like — EVER! (I’m sure it was past the warranty but who knows. It was about 2 yrs old). They tell me they stopped making that model so I should take it one of their ‘authorized’ service repair shops. Well the ONLY one in ALL of MD seems to be … drum roll, please … ‘Waters Appliance Service’. I call and the guy was very nice and said I should drop it off or send in. Once I realized it was going to be a 1 ½ drive, I opted to mail it in (I mean, I like my iron but DAYUM! 1 ½ hrs to simply drop off an iron — not worth it to me). I threw it in a box, wrapped it up like it was a Faberge egg (nothing would damage this baby during transit). I also wrote a very detailed letter explaining what was wrong and the steps that I followed and how I tried every action recommended by the owners’ manual and NOTHING worked. I asked them to let me know when it was received so I knew it was in their possession.
**crickets** **crickets** **crickets** I heard NOTHING. Luckily, I KNEW it had arrived bc I had a tracking number for the shipment. Another couple days pass — still no response. I call and am told, «Yeah, we got it. We’ll diagnose it and give you a call back. This number is the best # for you, right»? I respond in the affirmative and that’s that. Well they received it on the ⁰³⁄₀₁ and I received a call on … oh, that’s right — they never called. So on ⁰³⁄₁₂ I call and ask the status. The person says, «according to my log, you got a call on the 6^th and they explained what was going on»
I respond with, «if I got a clal on the 6^th and someone explained what was going on, WHY would I be calling now? I can show you that I recived no call from your shop on the 6^th. I will get a copy of my phone log jst to show you what a blatant lie that is». She says, «well, it says someone called but maybe I’m mis-​reading it». Really Really chick? You don’t know if you can read or not? Just tell me you made that up … and I’m good. Anyway — she says, «Well they can’t find any parts for this iron anymore. So you’re iron is dead. Do you want to pick it up, have it shipped back for $ 20 (WHAAAAAAAAAAT? You want me to pay u $ 20 to ship and iron that doesn’t work?) or should we recycle it’?
WHAT? How does the steam function not working = let’s destroy this thing and recycle it?
Needless to say, I will never do business with Waters Appliance Service again. The lack of unprofessionalism is mind blowing. I paid around $ 90 for that iron and they 1) couldn’t call to say they got it, 2) call to let me know the diagnosis or 3) ask what my decision was? Nope — not cool.

I had a friend’s KitchenAid repaired from these guys and they did a great job at it. Charges for the repairs were reasonable too. And I believe they are authorized repair shops for KitchenAid too.

We decided to take our Zojirushi rice cooker to get fixed here, as they are one of the places listed to take it if the product is under warranty. Ours wasn’t under warranty any longer, but I thought that they would know what they were doing.
They ask for a $ 20 diagnostic fee to investigate the problem. I was told that they would call me and let me know the estimate before doing any work. They called me about 2 weeks later saying that it would cost $ 75 to fix it, but with the deposit, only $ 55. I said to go ahead and fix it. They then indicated that they already did. What if I didn’t want to pay the $ 55?
Well, it gets worse. I go to pick it up and they claim that is was $ 95 to fix it and I owe them $ 75 after the deposit. Well, I am stuck here, as they won’t let my appliance go without paying.
It felt like a real scam to me. Watch out for this place.

I visited from NW DC with a broken Black and Decker rechargeable lawn mower which was still in warranty (CMM-​1200). The staff was very friendly and they took the mower to analysis. I was called a week later and told that one of the magnets had broken and it had in turn broken the armature. I was also told that the break was my fault and not covered by warranty. Fair enough, I realize that companies are loath to honor warranties. But then they quoted $ 235 just in repair parts. This estimate had taken a week.
I picked up the mower and drove directly to one of their competitors who repaired it as good as new for $ 89.
The staff was very friendly, however, their prices are not reasonable. I would recommend that you call around.
And yes, this is not a pet boarding location.

Hopefully the category on this gets fixed, it is NOT a pet sitting service. Waters is the best appliance repair service. I have used them several times to fix some small kitchen appliances. Most recently, I took in a blender that was fixed in less than 15 minutes and for under $ 20. MUCH better than buying a brand new one!
They are one of the last places that can do repairs like this. Please use them!