Sheehy Ford of Gaithersburg

Truck service department has no idea what they are doing. Took 2 weeks to get a radiator replaced and now they have had the truck for a week. All they’ve done is new tires and pressurize the ac system which I’m told I will probably have to come back as «the freon is going somewhere «one of my incoming complaints was that the Wrench light was on. When I came in to pick up the truck it was still on. Even tho it was checked off as being completed. They have my truck in the back now trying to figure out what to do. I am one unhappy customer:(
This is the second time they have failed me. I have a landscape business with only one truck. I purchased this vehicle from Sheehy and this is how I’m treated
Update: they allowed me to take their shop truck to use while they ordered and installed the necessary transmission sensor. My truck was completed and picked up Monday at no charge. I have changed my rating from 1 to 3 stars, will bring my vehicle back when needing service and hope this was just an isolated mistake.

If you sign a legally binding contract you honor it. You don’t tell your customer we decided we don’t want to honor the contract so here’s your check back & go ahead & try to fight us in court we, have lawyers to drag this out forever.

NEVER lease or buy from Sheehy Ford, Gaithersburg MD or Ford Credit. They broke the law and I am paying for it. I sold my vehicle to them on 05÷09÷16. I wrote them a Cashier’s Check for the loan difference I owed. Manager and I signed the paperwork (Bill of Sale and Title Transfer). They agreed to make all remaining loan payments and signed that agreement. I gave them my keys, they gave me my tags. I canceled my car insurance. We both shook hands and I left. I thought it was over.
The next day, their Sales Manager called and advised the following: «We [Sheehy] made a mistake, we appraised the vehicle wrong and we want an additional $ 10k» (and change, approximate value). I advised them that this was not my issue; the vehicle is no longer mine. They stated, «we won’t do anything with the paperwork» and «we won’t cash the check» so you’re still responsible for the payments. They stated that THEY typed the VIN down wrong and «it was a mistake on our end» and therefore under appraised the vehicle. They appraised my vehicle in person, and this is their excuse?
I do not have the money to take them to court, so I had NO option but to take my check back, re register my vehicle, and get insurance again.
Please beware of this dealership. They breached the contract, and chalked it up to «a typo». If the tables were turned, they wouldn’t accept this excuse.
I have contacted the BBB and MD attorney general.
I called corporate, who advised «they are individually operated and we can’t assist». Thank you Ford.

Used car dealers have a reputation. Sheehy Ford is different. The salesman, AJ is a professional and cares about what you want not just about selling a car. I hear buying cars but it was truly a pleasure buying a car from AJ

This review is in regard to their Service Department, not Sales.
I’ve had my vehicle serviced for routine oil change and several recalls. The last visit, Christian was the front desk rep who helped me out. He took care of me from start to finish. Excellent customer service and communication. There was a minor incident that was taken care of, the Service Department manager: assessed, took care of, and followed up; ensuring I was happy. This is super rare and I give them full credit to him and his shop. Having physically walked through the bays, they are in order, not chaotic and a good sign that the foreman runs a tight shop.
I had made an inquiry directed towards their Sales Department, I had spoken directly with a manager and they took down my information. The manager ensured they would call me back with an answer or get back with me the following week; nothing. Didn’t call me back or follow up. I’m a bit disappointed. For that, I can’t give them a perfect score but their Service Department went above and beyond, providing excellent customer service and serviced my vehicle in a timely manner.

I went there for a quote because a guy hit me. I got the quote and agreed with the guy that we would do it out of his pocket and not through insurance based on the quote. Ends up I got screwed because the Ford guy who quoted me missed OBVIOUS repairs, like a cracked light. When I went back to tell the Ford service guy he messed up, he walked upclose to my face, I’m a short girl, and he started yelling at me that he doesn’t have to list everything that needs to be repaired from being hit because it’s just an estimate! Horrible service and a scam! Never will I go outside of insurance but never will I go to Ford Sheehy for service either!!!

Hilarious Service Department… make sure you know to take a scheduled and confirmed appointment with these guys with a grain of salt…
Scheduled a minor warranty repair on my Mustang GT a week ago, automated system calls and I confirm I’ll be there (at no point does anyone tell me they apparantly don’t do warranty repairs on Saturdays).
I get to the service lane 15 minutes early as I know how busy these guys are, where some guy who can’t even look me in the eyes while he tells me that he won’t even get around to it till Tuesday pretends that he is too busy for me. I didn’t bother even reaming him out as I can tell he gets it all day and it was just pitiful.
These guys wonder why I use an outside shop for 100% of my service work etc, there is your reason.
What a joke.

Often times we all dread on negative past experiences at dealerships. This industry gets a lot of negativity due too bad sales experiences, pushy sales managers or broken promises. Not the case here at Sheehy.
I had the most thrilling and exciting feeling at Sheehy Ford of Gaithersburg. I really felt like everyone heard me out and understood what I wanted. I dealt with Kate, my first impression within the first 30seconds was awesome. I felt like she was helping me through it all, never felt pressured or felt apprehensive. I visited other ford dealerships and was disgusted, I’m so glad I got a phone call from Kate. I would say she is the most friendliest, polite and professional salesperson I have met. I’d strongly advise on visiting Sheehy Ford of Gaithersburg and have Kate give you a positive joyful experience when making your next vehicle purchase. One could only hope that there was a Kate in every dealership. You can be a standout leader, sell great product but if you don’t have exemplary employees you’ll fall short.
I’d also like to add, Jason in finance made everything clear for me to understand. He kept me informed on every aspect and he too made my purchase stay positive.
I never got harassing calls, annoyed or irritated. I got the car I wanted, had the best purchase experience ever and now have made another relationship for years to come.
Whoever runs Sheehy Ford of Gaithersburg, you set an example and your staffs delivers.
I love my new Mustang GT
Thanks

I took my 2013 Escape to Sheehy Ford Service Department in Gaithersburg for a series of repairs including a manufacturer’s recall, regular service and repairs to one of the doors of the car. I was impressed by every level of support: diagnostics, repair and customer service. I casually mentioned several issues I was having with the rear view camera and Sheehy replaced the entire unit, in addition to the radio, which they had tested beyond what I had requested and found to have unreported issues. Both were replaced at no charge under the warranty.
Sheehy notifies by both phone and text about the status of the repair so one knows when the vehicle is ready. All staff people are available for consultation before, during and after service. I met with the new service manager, Steve Cappolella, after my car was worked on about several minor issues. He went out of his way to make me happy, took care of every issue and even had the car washed twice to get rid of all grit after the recent storms. Steve told me it is his goal to make Sheehy Gaithersburg the top Ford service repair shop in the area and he and his staff will go the extra mile to make sure each customer is satisfied. The other cars in our house are luxury vehicles — Mercedes and Lexis, and my experience at Sheehy was completely on par with the customer service at those other organizations. It was premium at every level.

I’ve been to the service department twice this year & both times have bought complete Joy to me! I needed something very specific. Which was a 1998 E-​250 ford motorcraft belt, I couldn’t find this belt no where. They had it in stock!!! Long story short… I got it put on my 16 year old work van & know it runs smooth as if it’s brand new

Its my second time to purchase a car, 2016 Ford Escape SE, the agent named
John Saliba, he is friendly and the car is great. Recommend the dealer and hope everyone will have a good experience in there.

Brought my car in for its VIP service, and it was outstanding. I spoke with Joe Walsh and he accommodated me. Given the construction it was a still a smooth process. Joe set the expectations upfront– even without an appointment I was out within 90 minutes and this was fantastic! I’m a Sheehy customer for life. From sales to finance to now service! Thank you all!

Best service you can get from a shop. Steve in parts and Marty at the body shop were really helpful getting my car fixed on time and they were there to listen to me for all my requests and get everything done quick but done the right way. I’ve always went there for anything that I need for my mustang and they’ve always satisfied my needs and I’m definitely a customer for life.

I want to like Sheehy Ford service. It would be great to have a dealer-​based place for various reasons. Unfortunately I have had a pretty alarming experience my first time in. I purchased a used Ford and then received a recall notice from Ford which of course has to be handled by a dealership. OK, fine. I took the car in and they handled it reasonably – same day, no charge for the recall item. Figuring to test them out as a go-​to mechanic/​service shop (been a Gili’s customer with previous vehicles), I had them do an inspection, oil change, and so on. Seemed good, was happy. This in late August. I have the inspection printout with the colorful graphics and all the components picked out.
Well, within a week or so an odd noise began whenever I turned – seemed to be wheel-​related. Long story short, I had another place look at it and they brought me a completely worn, metal-​on-​metal brake pad!!! The rotors needed to be re-​milled and everything. THE BRAKES GOT A GREEN, 100% OK RATING ON SHEEHY’S INSPECTION. Either they never even looked at the actual brake pads, or I don’t know what. Seriously, going from not even moderately worn to rubbed out metal in a few weeks is basically impossible. At least the work was less money at the other place… bummed that I can’t trust the dealership but it’s a pretty dramatic, and dangerous, not to mention costly mistake for a first time customer to swallow.

Just had my tire repaired. I can’t believe how quickly I was greeted and how I barley had to wait. My advisor took care of my right there in the lane. So fast! Thank you JD! I will always come back

Giving a top rating to a car dealership feels strange — like giving five stars to a pool of piranhas for not eating you — but Sheehy Ford exceeded my expectations of how this should go. The rules when you enter a car dealership are pretty simple: you want to buy it for the lowest price you can, they want to sell it to you for the highest. Sheehy didn’t play any games with me, there was no rude upselling or baiting-​and-​switching, and I walked away with a price I was happy with on a 2015 Ford (they’re trying to shift them now the 2016s are in).
Now, of course I was offered extended warranties, finance, magic coverings that would keep my car stain free, etc. but as I said, I wouldn’t go into a dealership expecting anything less. I dealt with a salesman called Bennie who knew his stuff, went and found the car I’d seen online, laid out the price clearly and didn’t try to push me beyond my budget. He was helpful, friendly and polite throughout, and when I picked up the car a day later he drove to Shady Grove Metro to pick me up.
The Sheehy online prices are very competitive and I was buying (I think) the cheapest new car on the lot, so there was very little negotiation room and the final price had the usual tax and dealer fees added but, again, I didn’t feel like any games were being played. «I’ll actually lose money on this deal,» one of the managers told me, which I don’t believe but I’d be disappointed not to hear that at least once in a car dealership ;)
Signing all the papers was clearly explained when everything was closed in the finance office and no one tried to slip anything in front of me that I was suspicious about. And, as in all my dealings with various members of staff (I was there twice on one day and then the next morning) they were friendly, courteous, didn’t talk down to me, and were unfazed that I was dragging my toddler around with me. He got a balloon out of the deal.
So five stars for the dealership and especially for Bennie, because buying a car is never going to be fun, is always going to involve saying no to somebody selling you something, but the process at Sheehy was as fast, easy, and courteous as I could hope it to be.

This is for the service side, but it’s really an indictment on the entire store — no loyalty to their customers. I’m writing this as I’m sitting in the waiting room for my vehicle to be serviced. Made an appointment and brought it in at 1.30 p.m., asked if I could wait for the car, they said it would take 90mins, so I decided to leave my car there, but told them that I would be by at 5.30 p.m. to pick it up. I show up at 5.30 p.m. And they ask me if I can leave the car overnight, come to find out they hadn’t even started working on my car until after I had got there. What is the point of scheduling a service appointment if they’re not even going to meet the appointment times. Waste of my time, needless to say I’m going to use every single free service they have to offer until my «VIP» club membership is over just so they have to pay.
I’d rate them lower but Unilocal won’t let me.

Sheehy Ford Lincoln Gaithersburg
I had an excellent experience working with sales associate David Gray. He was very direct and straight forward and made the process smooth and easy. I was genuinely surprised how quickly and easily the process was from start to finish. I would highly recommend asking for David when interested in shopping for a new car at Sheehy Ford! Couldn’t be happier!

Service department review: just when I was about to write a review on how amazing the service is here… Sheehy of Gaithersburg has just lost a very loyal customer! I have been a customer of Sheehy of Gaithersburg for over 3 years now, I TRUSTED the service I was getting. And I have never had an issue with the service until yesterday.
Let me preface this complaint by saying: I prefer to fill my washer fluid and change my engine air and cabin air filters myself a few days before getting an oil change. A few less things the technician will need to worry about and also saves me a little money. I have been doing so for over 10 years now.
On Saturday, I came in for the usual Works oil change and tire rotation package. While waiting, my service advisor J.D. Schaening notified me of the technician’s findings. I was informed that the cabin air filter was dirty and needed to be replaced. I mentioned that I replaced it myself 2 days prior, so that is impossible! After double checking with the technician, J.D. now informs me that the cabin air filter is missing and takes me back to the working area to show me. My technician, Jose Rodriguez, is standing there with an off look on his face. He says, «um yeah, the filter was not there.»
First I was told it was dirty, then told it is missing? In either case, both are impossible. I am not one to accuse people of lying, because I know how much that can destroy someone; but Jose was lying and J.D. covered for him. It’s obvious that Jose damaged the filter upon inspection, tossed it out and didn’t think I’d notice.
I was then fed a fabricated story that the new filter was probably sucked into the air duct system. And then another story that the filter was probably sucked down and chopped into pieces. I am a very intelligent and well educated person. Both scenarios are physically impossible! The filter I purchased was the correct size and fit properly on installation. In total shock, I asked if this a major issue that would cause damage, J.D. proceeded to tell me it was «no big deal and you will be fine,» then told Jose to close up the cabin air compartment without a filter in it!
I was then told I’d have to pay $ 25 for a new filter and pay an additional $ 65 for labor. Why? Jose was already in the cabin air filter area! This is a free service I have been doing myself for many many years! Replacing the cabin air filter is something that is fully and easily accessible to the owner of the vehicle.
I didn’t want to cause a scene, but I made sure to mention it to the young lady who took my payment at the front desk. As soon as I left, I sought out a 2^nd opinion from a trusted family mechanic and 3^rd opinion from a mechanic that never met me before. Both mechanics have confirmed my suspicions. There is absolutely no way the filter was sucked into the air duct system or chopped into little pieces. I would have heard some noise or I would have seen debris in the compartment.
Bottom line: Jose was untruthful and J.D. covered for him. That is all.
Had Jose and J.D. simply told me the truth «we accidentally damaged your filter and you need a new one,» I would have bought a new one, right then and there, no questions asked. Accidents happen and I understand that. However, I no longer trust the technicians and therefore I do not trust Sheehy of Gaithersburg’s Service department. I will be seeking another place to do my routine maintenance.

(Service Review) I recently brought my vehicle here for an oil change and to fix another minor issue. What I particulary like about this service department is that they are extremely organized. From the initial appointment setup that was made via telephone, to me finally brigining my vehicle in to be serviced the entire process was seamless.
My only issue is that I asked the technician to look at the passenger seatbelt as it seemed to be jammed. He then called me to let me know that the issue was, and I advised him that I would take care of the issue at a later time. What sucks is that he never put the seat belt back together as it had been when he first looked at it. A bit annoying — I think the seatbelt should have been put back in its original state.