Safelite AutoGlass

The worst experience I have ever had. Twice they brought wrong glass and each time they promised will get right one and failed. The third time they scheduled wrong place but unwilling to correct themselves even two places is only 15 minutes apart. After a month they finally replaced my windshield glass but quality of the work is terrible.

I thought it would be simple to get my windshield replaced on my 2010 Hyundai Santa Fe, but I was wrong. When I made the appointment, I was asked if I had a heated windshield. I couldn’t see any wires in the glass like in the back window, so I said no. When I arrived, they told me it was heated and they needed to order a different part number – (My bad). They ordered the glass and told me it would come in later that day. I let them keep my car and got a ride home from my brother. Later that afternoon, they called and said the glass they ordered was the wrong one. I got a ride back to the shop and picked up my car. They ordered the «correct» glass and I rescheduled for another day.
I wanted to be sure they had the correct glass before I arranged another day off and rides back and forth, so I called the day before the appointment and was told that the glass was not at the shop yet (even though it was a week later) but it would be there in the morning. When I arrived at the shop, I was first told that the glass had arrived, then the tech came back out and told me that it was the wrong glass — AGAIN.
I thought about letting them try again, but the tech seemed very confused about which part number he should order and didn’t seem to know which parts had already been tried. I have given up on SafeLite. I will try another company.
I gave them 2 stars because they were polite, and they at least figured out that they had the wrong glass before they ripped out my current windshield. I’m thinking it could have been worse.
I was referred to this shop by Éire Glass Program, A.K.A. SafeLite Solutions.

Look else where for another location or a different company.
Recently I brought over a fleet vehicle to have a windshield replaced. After the second visit we were told they still do not have the part in stock. We placed several calls between December 15^th and last week to ensure the part was in stock so we could have a windshield replaced… and still nothing. The manager’s rude remarks about it «not being his mistake» were not acceptable. We send a lot of vehicles to this location for windshield repair and replacement and to be treated with this poor customer service is UNACCEPTABLE. We will definitely be looking for another service provider. One word comes to mind: Unprofessional.

Simple window replacement that I came for, but it was done about as quickly and professionally as one could hope for. The facility was clean and open to light, the inspection was thorough, and the car was vacuumed and the windows cleaned. The technician was exceptionally friendly, and the paperwork was handled efficiently on smartphones. The wait was a bit less than an hour, which was on the low end of their estimate.
If I needed my glass done again, I’d come here.

Fast, efficient, and professional auto glass damage repair on car windows… I’ll be coming back if I need ‘em!

Incompetent, unprofessional.
I had my windshield replaced on ⁶⁄₃ and paid cash. I noted car leakage and a mildew smell by ⁷⁄₃. Thinking it was something else I took it to the dealer. The dealer found a faulty installation on ⁷⁄₁₀ via pressure test. I spoke with Tray, the manager who stated someone will look at the car and get back to me. Multiple calls to Tray went unreturned; he stated he told the regional mgr. When I asked Tray for the manager’s number I was told he doesn’t have a phone. Tray also told me he forgot to call me back because he was busy opening another location. The water damage ruined my carpet which had to be replaced resulting in a bill for damages of over $ 5000, of which I has to pay $ 499.96 in copay. Since Safelite hadn’t sent someone out to the dealer as promised, another company replaced the windshield. Multiple calls and complaints to Safelite have been unreturned, and when I have reached someone they stated they wanted to send a technician themselves to assess the damage. I find it suspicious that my vehicle was at the dealer for over a week and no tech was available to inspect the damage, yet they gave me a next day appointment (at my workplace) for the initial repair. I will never use this company again due to their shoddy workmanship, poor management, and appalling customer service.

So this «follow up» is just for the service for the actual windshield replacement. The tech called me 30 minutes before he arrived… showed up on time… was very pleasant, professional, and neat. He said it would take about 45 minutes. and it did. Nothing real revealing or sexy about this review at this point. My main takeaway dealing with Safelite as a company — very satisfactory.

The manager at this location does a great job working to keep his customers happy. I came in to replace my windshield, and they did a quick job — but they may have rushed. It took about 90 minutes and the manager called when it was ready to pick up. I gave it very thorough look over before paying, and noticed what looked like several scratches along the side pillar. When I talked to the manager about the issue, he did his best to buff it out. The issue seemed to be some adhesive was left and improperly cleaned off. The manager apologized profusely and was able to get most of it off after a lot of elbow grease. Even better, without me asking, he took off $ 150 of the price. While it was only fair, he did it without prompting and it shows he values providing good service.
The glass looks good and there haven’t been any issues with the seal. Additionally, I have heated wipers (an element in the windshield glass heats), and they installed it correctly and it works well.

I had my windshield replaced last year at a cost of $ 350. I priced out a replacement online at safelite– and it was 280. I’ve heard some complaints of safelite not being OE or OEM glass — but they claim to be of similar quality. so I can only imagine they are making money on volume. They offer 2 services. They will either come out to your location and replace your windshield (they will require cover in bad weather), or you can make an appointment at their shop and go in.
I called the 800 number and mentioned that I was a USAA member — but wasn’t going to be going through insurance. They gave me the discount on the phone anyways, dropping the price to $ 238 or so. I scheduled for them to come out to my home one day, and was given a 4 hour window in which they might arrive. Approximately 2 hours into that window, I received a call from the local shop explaining they couldn’t come out, as they had the glass — but not the special moulding my car required. They called the following Tuesday while they were on their way out but had to reschedule due to the weather. I brought the car in on Wednesday for my scheduled time. Charles (Manager) took the time to wipe down the new windshield — only to discover something had fallen against it already and had put miniature etches along the bottom edge of the glass. He appologized and said that he not want to put the glass in as it was — as he wouldn’t put it in his own car. They allowed me to reschedule for another day. I didn’t ask for it, but he immediately told Darryl in the front to knock the price down further as I had had to wait and would have to come back.
I rescheduled for 2 days later, and that Friday, I tried to call the number on website (failing to have grabbed a card at the shop) to try and reschedule. The operators on the corporate side were less than friendly and very quick to put you on hold. There’s no love lost between the corporate side and the stores, but the minute I was able to be put through to the store and Darryl got on the phone, all the confusion and issues were resolved. For scheduling conflicts, i’d call the store directly in the future and avoid the main line.
I arrived at the scheduled time and they took care of me quickly and professionally. As busy as the 2 guys in the store are (answering phones and dealing with customers), they are incredibly positive and upbeat. That is certainly rare, but they really do take pride in their work and treat the cars like their own.
They were able to resuse my old moulding and ended up saving me even more money. Out the door– $ 180. I couldn’t be happier. The install looks great and Charles and Darrel were completely positive, friendly, and professional.
I would definitely go back again.

Unfortunately my rear window was smashed by a desperate individual in DC recently and some items were stolen. Through my auto-​insurance I contacted Safelite auto glass and they offer mobile service so while my window was all taped up like a freak-​show, Dwain showed up at my parking lot and told me everything would be ready in an hour. I left the fragments in the seats like saving the scene of the crime. The glass window was brand new in a hour and all the fragments were cleaned up. I tested the window everything looked great! No more wholefoods shopping bag in my backseat — what ridiculousness. I pity the fool who broke my window for nothin.