ProClean Air Duct & Carpet Cleaning

ProClean did an excellent job deep cleaning our carpets. They were timely, efficient, gave good prices, and were able to schedule appointments on our timeline. Juan was to address our needs and consult with us on other needs we might have with no pressure to purchase additional options. The carpets dried quickly and were instantly fresher.

We were in the market for air duct cleaning, and like most people, I called ProClean based on a flyer I received in the mail. They were very cordial and professional on the phone, so I decided to hire them on the notion that I needed just my ducts cleaned. When they arrived, I soon learned that my furnace blowers and dryer vent were both filthy and needed cleaning. With immediate sticker shock, I panicked and decided to do some quick research. I was instantly sure that ProClean was trying to sell me on things I did not need.
Long story short, after a SIGNIFICANT amount of research, I realized that A.)ProClean was telling me the truth, and B.) They only sold me these services because I truly needed the work done. They ended up to be terrific, professional, LESS EXPENSIVE than the competitors, and very trustworthy. I would highly recommend using them. They only reason I did not give FIVE stars was because of the initial flyer leading me to believe the cost was going to be less than what it was. With that said, during my research I found out ALL companies market their basic services, but most homes need more work than the basic. ProClean was actually very competitive in price, and even the competition told me ProClean is very reputable.
I don’t understand why many of the Unilocal reviews for ProClean are negative unless it is because the customers just didn’t want to be told they needed their entire systems cleaned. Honestly, we are educated consumers, and I felt extremely comfortable with ProClean on both their information and their service. I would hire them again anytime.
Lastly, kudos goes out to Jose, the ProClean service expert that came to my home. Not only did he do an amazing job, but he dealt with my questions and concerns like a champ.

I do not know if management changed for the better or these reviews were based on crankiness, but I find this company to be reasonable, cordial, willing to return to redo problem areas, and overall just fine. We have a clean and comfortable house, and I think this company is worth using for carpet cleaning and air duct work.

I wish I could give this company no stars! Everything started off fine. The technician called 20 mins before his arrival and he arrived within the expected time frame. Once inside he tried to offer me a deep cleaning and mold removal. I declined and told him that I would just like what I have a coupon for. He then began to tell me that there would be no point in getting a standard cleaning because our ducts were too dirty. He told me the service that I needed would cost $ 880.00 rather than the $ 249.00 that I was expecting. I declined the service in all and decided to get a few other estimates. He became stand-​offish and I thought it was because he didn’t sell the job. No that wasn’t the case, it was actually due to the fact that he cracked my basement window (where he brought his equipment through). He brought everything that he may have needed through the basement window however when he left he carried it through the front door. I didn’t go in the basement with him, and now I wish I would have. He didn’t mention to me that he cracked the window and I have been trying to reach the company for three days now with no luck. STAY AWAY FROM THIS COMPANY!!!

I just saw a Groupon for duct cleaning and it reminded me of the horrible experience I had with this company back in 2012.
I also fell for their scam where I was up-​sold a bunch of products and services that I did not need. Their service people are obviously trained to deceive people into thinking that they need a bunch of extra services on top of your simple duct cleaning.
Shame on me, I should have taken my time and consulted friends, family, or other service professionals before I agreed to spend so much money. I highly reccomend that you avoid this company all together.

As with the previous review (which I wish I had read before making an appointment), we were quoted a price significantly less than ChemDry. I had even sent all measurements to the ProClean rep, so she knew what we needed.
When the technician arrived he told me my living room was actually considered two areas, and my basement was three — so there would be an added price. Now it was not less than the competitor.
Then came the hard sell. Deep cleaning («It’s regularly $ 10 an area, but I can give it to you for $ 50 for 5 areas» — uhhhh, that’s a deal??), sanitizing (look online — it’s a gimmick), scotch-​guard (how many times must I say NO!), etc.
The reason I give it a 2 was that the cleaning was far better than we’ve had from ChemDry. The tech was quick, and we are pleased. I just feel cheated, and the tech should not be such a pushy salesman.
I also wish he would’ve protected my hardwood floor, because he left soapy footprints on it.

I purchased this as a present to my parents as they are very old and have trouble doing big maintenance work. I scheduled an appointment over the phone for this Thursday she said okay that would be fine between 4 – 7. I just called to confirm if they were coming (after making my parents stay home). A women answered the phone said «hello, hold please» and put me on hold for 24 mins. When she finally answered I asked to confirm the appointment she tells me «oh we canceled because there was a water pipe burst in someone else s house and we had to take that». I asked her what does that have to do with our air duct appointment she goes its canceled you can reschedule. I asked why I wasn’t notified? She told me she called and left a voice mail, I assured her that I did not receive a phone call. She then started giving me attitude. She states there’s no reason for her to go back and fourth with me and that she indeed was the one who called and left a voice mail, I am telling you I have no account of it on my phone. Annoyed I asked her what she can do to help me she goes what do you want from me? Really? is that how you talk to a customer? and then I ask to reschedule for tomorrow. All and all I am livid, not only did she loose my trust but she disrespected me and my family by waiting our time and her tone of voice.

I was in between 3 and 4 stars. They could have earned 5 stars except I did experience what others had on here as a problem with upsell. Not for air duct cleaning but carpet cleaning. I too used the coupon for a deep clean 5 room special for $ 189 which they said it has a different brush head. I was at work and my wife called me and they tried to sell a deep sanitizer for $ 275 total. I said no thanks and he didn’t push back. Now the good news… when I came home the carpets looked fantastic, better than anyone else had done.
On the carpet cleaning side, I would advise they practice more relationship building than the immediate upsell. Now that I trust them I might even have them come and do the deep sanitizing because I might be interested in how they might smell (my carpets aren’t stinky but I do like the way a house smells when it gets cleaned).
I have had 3 companies come out and proclean did the best job on the carpets. I just think they would get even better reviews (and more revenue) through repeat, regular business if they weren’t so hard on the upsell.

My husband, two dogs, 2 year old son and I currently live in a house with my parents, younger brother, and younger sister. So our house is VERY traveled-​in and our carpets are constantly being used, walked on, spilled on. etc
We had one of the mailer coupons from ProClean to come do the carpet, so we made an appointment and Fernadis came out the next day. True to his word, he called 30 minutes before he arrived which was nice. Right off the bat he was extremely friendly and honest. He let us know that the majority of our pet stains and odor would probably come out, but he did warn us that some of the heavier stains or ones that had been there for particularly long time might not come out. We had taken the liberty to move most of the furniture out of the rooms just for sake of ease and time, but one of the sofas was relatively large and he was very quick to offer to move it for us.
My only complaint was once he looked at the house, despite the fact that we measured all the square footage for the rooms, the price he told us was slightly higher than the price on the mailer coupon we had. Once I looked at the fine print on the coupon though, I realized that it said on the bottom that stairs were additional and a combination room (for example: an open floor plan dining room/​living room) would equal 2 rooms rather than 1. We decided to go ahead with it and we actually decided to include the more expensive deep-​cleaning as well as sanitizing for the basement because of urine stains and pet odor.
Once we agreed on a price and area to be cleaned, he got to work. I was surprised he was here alone, but he finished everything in roughly 2 hours. The biggest benefit: the machine was SO QUIET. We were upstairs and we couldn’t hear a THING in the basement when he was cleaning. I should have taken before/​after pictures because he did such a good job getting up some of the dark stains.
Overall, would I go with them again? Absolutely. He was quick, quiet, extremely friendly, honest, and efficient. Was it pricey? For sure, but if you’re going to be paying somewhere around $ 100 for a rented carpet cleaner that you have to use yourself and only does HALF as good of a job, you may as well spring for the real deal because they really do know what they’re doing and they REALLY get the carpet VERY VERY clean!

Proclean is a terrible company. I called them because I had a coupon that said they would clean my air-​ducts for $ 250. I ended up paying them $ 1580 because they claimed that my vents were covered in mold. Upon further research I’m not convinced that I ever had mold, as only a mold specialist can say for sure. They completed the cleaning and supposed extra «sanitation» and «mold treatment» that I was paying so much extra for in under 2 hours. This made me suspicious considering that he originally told me such treatment would generally take 4 or MORE hours.
On a whole they were completely unprofessional. The first thing one of the men asked upon arrival was if he could use my bathroom. Not only did he make it very stinky but he left PUBIC HAIRS on my toilet seat.
In the end there was debris on my carpet and huge scuff marks all over my newly painted walls, and I had to pay $ 1580 for only 1.5 hours of sloppy work. I was going to pay with a check but they absolutely refused, so I had to put it on my credit card. They should have made my payment options more clear when they enticed me to sign a slip saying I would pay before they began working.
When I called the next day to make complaints the manager actually sat on the phone ARGUING with me for a whole HOUR! (almost as long as it took his workers to supposedly remove mold) In defense of the messy job they did he said they weren’t a «maid service» As if I had no right to ask for a clean job.
I can’t understand why he was talking to me if he didn’t want to apologize or compensate me. He was completely condescending and rude.
I don’t trust that this company did what they claimed to do and they were sloppy, rude, and disrespectful of my home.

Stay away from this company!
I received a mailer in a coupon pack advertising this company’s non-​toxic, low/​no-​chemical carpet cleaning services, something that was a priority because I have a dog with allergies. I called and got an estimate for my 3-​bedroom condo, which included the bedrooms, living/​dining room area and stairs. I was quoted $ 189.95 for a regular cleaning, and was told the technician who would come to my home could help me figure out if any of my high-​traffic areas needed the extra deep cleaning service. I told them I wanted to shop around and that I’d call back to schedule if I wanted to use their services.
After comparing them with several other companies, I decided to go with Proclean because of the quick dry time and low/​no-​chemical process they used. We called back to schedule our cleaning, and the company quoted us the same price again, for the same services, and we agreed that any high-​traffic areas that required the deep cleaning service would be added when they came and could see what they were working with. Fine; that’s reasonable.
On the day of the cleaning the technician showed up at my house 45 minutes early, so I wasn’t quite finished vacuuming and moving things off the carpeted areas. He came in and I showed him all the areas to be cleaned, at which time he told me there was going to be an additional $ 90 charge for the living/​dining room and stairs because they weren’t included on the estimate. Really? After we went through the estimate twice on the phone, they somehow forgot to include the living/​dining room and stairs? And that was before we even got around to talking about the deep cleaning. We told the technician if the company couldn’t fix their mistake, he could leave and we’d find someone else. The technician called his manager (or someone) and they brought the price down to about $ 250, including all the areas we wanted cleaned and deep cleaning of the living/​dining room and one set of stairs that gets most of the traffic.
About that deep cleaning… I was told by the person on the phone several times that the difference between a regular clean and a deep clean was that the regular cleaning used a cotton pad on the shampooing machine, while the deep cleaning used a red bristled brush. There was no use of any red bristled brush on any areas of my home, particularly not the areas we had decided would be deep cleaned.
After the technician left, we called the company and explained the situation. They told us that if we were happy with the way the carpet looked, they didn’t see a problem and that we could call back if any new stains emerged during the time of their guarantee period for their work. No, I don’t think so.
After waiting for a manager to call back, the company offered to send the technician to do the deep cleaning again. Again? He didn’t do it the first time. How about actually do what they said the first time?
And one more thing: the mailer and the person on the phone at Proclean both said basic furniture moving is included. The cleaning technician didn’t touch any of my furniture. We had to move it all ourselves.
The point: these people don’t stick to their promises, and they are dreadful to deal with when problems arise. Avoid this company, and take your money elsewhere.

STAY AWAY FROM THIS COMPANY !!! Crooks !!! I needed my house air ducts cleaned. I received several coupons in the mail PROCLEAN was one of them. They charged over double ($ 349.99) what the others were charging so I decided to call and ask why? No one could tell me the difference at the time of my call and said they will have a specilaist call me back. I had the specialist call me back and she basically just read from a script. She promised that the cleaning would be a deep cleaning unlike the others with a HEPA machine etc etc. I asked about their carpet service ($ 179.99) … well they sold me on that service as well as the air duct service.
The day of the cleaning two workers came out to my home. They looked at my air system system said how bad it was and what they were going to do to clean it. Well the $ 349 skyrocketed to $ 4100.00 … ARE YOU SERIOUS !!! Then the saw that I was just going to kick them out of my home so they dropped the price to $ 2100.00 Ya right … … After some discussion between the two of them the price dropped to $ 810.00 and said that they will throw in some services for free. Is this a LEGIT company or some fly by night flea market bargaining let’s make a deal THIEVES !!! I told them to leave. Everything that the so called «SPECIALIST» said was included in their initial price (over double from other companies) was now being up charged then added services at one point then later say «well we will give that to you for free».
The carpet service was scheduled for 10 am they are being sent away from the second that they pull up to the driveway. They might want to up charge my from the initial quote of $ 179.99 to $ 4100.00 again…
Just stay away from this SHADY company !!! I am planning on contacting the Better Business Bureau !!