Office Depot

Yes, this place is A-​OK. Like a lot of huge stores in this area, they really understaff the folks who work here. So you’re on your own finding things unless you want to stand in line at the cashier to ask.
They pretty much have had anything I needed whether back-​to-​school, printer cartridges, tablet PCs, specialty xmas stationery and pens.

This store has the WORST customer service attitude EVER! On a Monday afternoon in the middle of July, there were only 10 – 15 customers in the entire store, including my mother and I. As we finished grabbing some office supplies, we stopped by the «mouse» aisle, looking to purchase one. Standing close to the shelfs, all of a sudden my 5’4″, 110 lb mother fell and stepped on my feet. I hung on to her to stop her from falling to the floor. When we both looked up, it was a 5’11″ or a 6 foot tall store associate, who trucked her hard because he was walking «backwards». REALLY? In a nearly empty store, he couldn’t even pay attention to 2 customers who clearly could’ve used his help. Lawrence J. turned out to be an assistant manager of that store. When I asked him why he was walking backwards, he answered with an attitude that «I already said sorry, what else do you want». When confronted another store manager Stephanie H., she was just as insincere as Lawrence. Claiming that it was an honest mistake. However, to her credit, she at least offered to see if my mother was hurt. My mom did twist her back and her neck. Being a petite framed female in her early 70s, she’s not the strongest nor the most athletic female I know. Had I not stood next to her, she would’ve sustained more than a twisted back/​whiplash. It would’ve taken a hard fall for sure. We were in the store 30 minutes or less, none of the dozen employees offered their assistance. The cashier was a trainee next to a trainer, who were both completely clueless! We ended up filling a paperwork for OfficeDepot’s HR, JUST IN CASE her back and neck injuries get worse. IMO, Lawrence doesn’t even deserve to be in the management position. He had neither the customer service skills nor the humanity to be compassionate about someone he just rammed into due to gross negligence. I’d avoid this OfficeDepot completely, especially if you’re going to be needing assistance from any of their associates, including their managers. I’m curious if their corporate HR would actually contact me regarding this incident within 24 – 48 hours per claimed. Meanwhile, I’ll order office supplies from Amazon, whose customer service experience far exceeds what this local store offers.

I have never been so frustrated with a company in my life. I ordered a desk from Office Depot last saturday online to be picked up at the Shady Grove store. I called the store on Monday to let them know we would be coming to pick up the desk. After being put on hold for 20 min the store manager gets on the line to inform me that they don’t even have the desk that I ordered. He tells me there are 17 at the warehouse but he can’t just have one sent to the store, that he has to put in a special request to have one sent to replenish their stock and the warehouse would email him within 48 hours if/​when they would send a desk. He said the only other way to get one ordered is for me to come to the store so he can cancel the order and then reorder the desk to be shipped to my house. He assures me that my credit card would not be charged until we received a desk so I agree to wait for the warehouse to send one to the store. I call back in Wednesday to check on the order and the store manager that I spoke to would not be back until Saturday and noone else there knew anything about it. I check my account and the money has been taken out of my account. I called the corporate headquarters and explain to them the situation. They show that my order was picked up from the store. She puts me on hold for 15 min and comes back and let’s me know that she has credited the amount back to my card and it will be there within 2 business days. I call back at 9am Friday morning to make sure my account would be credited since the money wasn’t in my account yet. They know nothing of this even though I received a confirmation email from them on Wednesday letting me know of the credit back to my account. He assures me that he will send an email to the credit dept to make sure the money gets credited today and someone would call me back within 4 hours. No one calls me so I call back at 1 pm. AGAIN the customer service associate says he has no idea what I’m talking about. I ask to speak to a manager. On hold for 15 min and a manager gets on the line to tell me that she made a special request to the credit dept to have my account credited immediately and the credit dept would call me within the hour to to confirm everything. I get a call and the guy says it will be another 3 – 5 business days before I would receive the credit to my account. The money was not supposed to be taken from my account in the first place and now I still am out the money and have no desk. I order thousands of dollars worth of office supplies every year for my office but will never order from Office Depot again for my office or for myself. I will be filing a complaint with the BBB. And just to let everyone know, we have yet to receive a call back from the Shady Grove store about the desk. Worse customer service than Comcast and I didn’t think that was possible. STILL WAITING TO GET MY MONEY BACK!!!

I stopped by this location to grab a good amount of things for classroom decorations and student supplies. They do have a decent collection and can be cheaper as some items come in bulk (just make sure you calculate!). This Office Depot store is a decent size, and some items can be a little unorganized, but they still have the usual offerings, such as office supplies, back-​to-​school items, office chairs, paper, printing machines, etc. Make sure you’re on the lookout for coupons as if you spend a certain amount, you get a good chunk taken off. Check-​out was a little slow, as our cashier was new, but she did the best she could. Staff on the floor are helpful and was always willing to provide any type of assistance. It states on the main O.D. website that this store is opened until 10PM on the weekdays, but it’s actually 9. They have ample amount of spaces in the lot for your car (located across from Nordstrom Rack). The only thing is that they don’t offer any educator discounts unless it’s a specific/​designated week :(

Business center is awesome! Shout out to Gardian! Quick service! Polite service! As quick as this review! Thanks Office Depot for being there in a pinched rush

Customer services still hold up here– my go-​to office supply place. Staff is always looking to help and steer me in the right direction. Other places should be this helpful. Keep up the good work!

This is the closest office supply store near me, so I go here. Yes, they have everything I need BUT there’s never anyone around to point me in the right direction. If I can’t find something, they point me in a direction but never walk me over. 5 stars for having supplies, minus 2 for customer service.

I went in this store recently for the first time looking for a particular camera that Best Buy next door did not have in stock. I wasn’t sure if Office Depot sold digital cameras and it was about 15 minutes to closing, so I ran over there hoping to find the one I was looking for. Luckily they had it and I had a very good experience in the store. I was only there a short period but I encountered three employees. One helped me find the camera aisle, one rang me up, and another pulled the camera from the back. All three were extremely friendly and very personable. I was only in the store a few minutes, but they left me with such a positive impression, I felt compelled to write this review. I’m glad I stopped in that night.

I don’t usually review stores like this, but I had a good experience (and that’s what Unilocal is all about).
I found the product I needed online, and the website said it was out of stock everywhere but Gaithersburg and Frederick. Shipping from the website cost more than the item itself, so I went out of my way to the Gaithersburg store.
I found the tag where the item was supposed to be, but there were different items stocked there instead (this is a Montgomery County annoying habit). An employee asked if I needed help. I showed him the printout of the prodcut and told him that the website said they had it in stock. He checked the computer, then had someone check in the back, but couldn’t find it. He offered to have it shipped to my house, with no delivery fee. Can’t get better than that! That is how life should be in this county, not the usual runaround and lack of concern for customers. Good job.

While I infrequently need to shop for office supplies, planning a wedding has made me return to this Office Depot on several occasions to look for envelopes, printing labels, and all that fun stuff that comes with sending out save-​the-​date cards and invitations.
Every time, staff was visible and available on the floor to answer questions (though I assisted myself most of the time). The one time I had to make a return, customer service went seamlessly. The line had a handful of folks ahead of me on each occasion but went so quickly that I didn’t even have time to break out my phone to check Facebook.

Ran in for two items and spent over an hour in the store. 6 people at the customer service desk; 2 of which were with customers. The lone guy working the register (for a long line of customers) was a trainee and seemed absolutely scared. He was such a wreck he didn’t ask if we needed a plastic bag and didn’t charge us for it when he gave us one.
The service leaves a lot to be desired.