Mattress Discounters Kentlands

My husband and I just purchased a bed for our son and received great service. We worked with Marietta who is extremely knowledgeable and friendly, making sure we understood what to look for in a mattress while not being pushy for us to make a purchase. There were a lot of mattresses to try out and choose from, and we left feeling very comfortable with our final decision. We had a great experience and will definitely be making all of our future mattress purchases at this location with Marietta!

Last night 4÷29÷2015 my husband, daughter and I came here bc we need a new bed BAD!!! We actually meant to go to Matress Warehouse but it was late (8:15) and so we just went here. I am so glad we did. We had the pleasure of working with Ron who is a bed expert. He was able to answer all of our questions and even answered questions that we did not ask (well I guess gave us information). He was not pushy at all and made sure we laid on the bed long enough to really get comfy.
My bed will be delivered Friday and I cannot wait, if you are in the market for a bed, I suggest you go see Ron especially if you really are not sure what you want/​need especially since beds are expensive.

It’s nice to go into a store and not feel «conned» by salesman.
Steve and Marieta have both helped me and they are both great.
I can’t tell you how many mattresses I’ve purchased from them because it would be sick. No, it’s not because I have some mental illness which causes me to frequent this place, I just happen to be doing heavy purchases for my home and a family members. We purchased a Tempur-​pedic with an adjustable head/​top/​front/​whatever you are technically supposed to call it. I always go when there’s a «sale,» but all in all they are very competitive and will match.
*I never knew I was sensitive to heat in mattresses until I slept in my Tempur-​pedic. We had to switch out to the Cool Breeze Tempur-​pedic brand and the process was smooth (no fuss) with their customer satisfaction guarantee.
*Ask about their interest-​free financing!

Our salesperson was Faris at Kentlands Mattress Discounters. He was wonderful. Very well-​informed, not pushy and very patient. He is excellent and we are very picky about salespeople.

4÷16÷14 KENTLAND GAITHERSBURG MD MATTRESS DISCOUNTERS PURCHASE:
Purchased a Sealy Posturepedic LXP KG Mattress for $ 1,300 on Wed and (2) 39×80 Privia power Bases (ccpriv39×80 base) for $ 1,380
Total Purchase with delivery charge and king mattress pad and 2 pillows $ 2,943
Bed and power bases delivered 4÷23÷14. On delivery date, both Privia Power bases did not function properly. The delivery men were very nice and apologized. They said they would bring back the box spring they had just put in the truck or they could leave the power bases, which would not flatten all the way, until new bases were delivered. After talking to someone on the phone, I felt that it would be okay temporarily until they could deliver (2) new Privia Power Bases. Just the bottom of the mattress was angled towards the floor
On 5÷3÷14 (2) new power bases were delivered in the a.m. YEH, right! I had to go out of town for the night. I didn’t have the opportunity to enjoy the power bases fully functioning for the first time 5÷4÷14.
On 5÷5÷14 when my husband and I woke up, one side of the power base would not work. WE HAVE NOT BEEN ABLE TO ENJOY THE BED FOR EVEN THE FIRST 24 HOURS PERIOD !
I called Mattress Discounters in the Kentlands, I informed they after two issues with their power base, I can’t sleep at night after spending $ 1,380 and would like to just forget the power bases. I would like to return them and buy regular box springs. I was told this is not an option, I needed to call the main number. I was informed by the store manager, t even the Mattress Discounter regional manager didn’t have the authority to approve the return. I should call the corporate Mattress Discounters and and also I should call PRIVIA Customatic for warranty service.
I called Privia and said at a minimum I would like a new base. They informed me that was not an option and to try and do a master reset of the remote controls. When I got home from work, I optimistically tried this. This failed. They said they would have to send out a new motor for the base. Really, a new motor, we haven’t used the bed for 24 hours. BTW-​We are also not overweight.
I received the motor on my doorstep on 5÷9÷14
On ⁵⁄₁₂ at approximately 6:00 p.m. I got a call from their furniture warranty repair company. I was TOLD they would be in my area at 8:00a.m. 5÷20÷14. I said I would take off but I have to drive my kids to school which starts at 8:00. I requested we moved the time to 7:00am or 9:00a.m. She said if I was not available at 8:00a.m there was no flexibility and that they would have to check back in JUNE. I tried to reason with her for some flexibility. She said she would have to let United know, whom ever that is…
This is really out of control and hard to believe a Mattress Discounter’s, Masters Discounters in Kentland’s in Gaithersburg Maryland can get away with this type of behavior.
I will be filing a complaint with Montgomery County Maryland’s Consumer Affairs and will be copy and pasting this unfortunate experience all over the web, in the hope, someone else may be spared such an unfortunate experience.
MY ADVISE AND WHAT I WILL DO MOVING FORWARD:
BUY MATTRESS AT COSTCO.
THEY NEVER GIVE CUSTOMERS AN ISSUE WITH REASONABLE RETURNS OR DEFAULTY MERCHANDISE.

We brought a Tempur-​pedic mattress here. We were served by a very capable young lady. She was excellent explaining everything. We were given a 3 hour window for delivery. It was within the timeframe and they did a great job setting up and taking the old mattress.

Great all around experience. First tip — MATTRESS PRICES ARE NEGOTIABLE! I purchased a Queen mattress for $ 800.00 (that price includes taxes, delivery, set up, etc) when the original retail price is $ 1600.00. The delivery men were on time and thoughtful — it was raining and they took off their shoes not to track water through my house. Head to toe it was an amazing experience. I will go back for my next mattress!

I really don’t have much to compare for this delivery as it is my first one. I was given a window from 1 – 4 on Saturday, at quarter to 4 I was told it would be another hour. I think it was probably an hour 15 extra wait total.
There seemed to be a competition between to the two delivery men to see who spoke the least amount of english. I think they both won. It was a bit tricky getting things coordinated in the beginning, but it really doesn’t take much coordination to move a mattress from the loading dock to a room. It was quick, it was easy, I had no problems.
I give the 3 stars because again, I have nothing to compare. I wasn’t blown away by the service, but I think I received much better service from here than from the horror stories I read with other places or moving companies.