Maaco Collision Repair & Auto Painting

Worst place ever. Got ripped off for over a thousand dollars. Was told that paint was going to have 3 layers of paint and an upgraded matte finish on top of that and later I found out it only one layer of paint on the car. It has peeled off in less than 6 months. Don’t waste your time. Horrible business.

I can’t stress enough that I would give this Maaco location 0 stars if I could.
I am a full-​time graduate student, I work and intern part-​time as well. Anyone with a crazy schedule like mine knows how difficult it can be to take on the task of giving up your vehicle for a week. Nonetheless, my paint was coming off so bad, I knew I had to get my car painted.
So I flipped my life upside down (even had to ask a friend to borrow her car cause I can’t afford to pay for a rental for the week, in addition to the cost of painting my car) all so I could get this done. About a week and a half ago I spoke with the receptionist at this Maaco location. She told me to bring the car first thing (8am) this Monday morning. This first thing I asked was, «are you sure you’ll be open? It’s Memorial Day that day.» She assured me yes, they would be open and to make sure I get the car there ASAP so they can get working on it right away. I said, «ok that’s great! Do you need anything else from me at this point?» She said no, just to c’mon in Monday morning.
So, I did just that. In fact, I got there (30min from my house btw) just before 8am.
No one was there. I was waited, thinking that maybe they were just running a bit late, after all, it was a holiday. Nope.
After waiting for 35min and leaving 2 voicemails on their phone, I was understandably upset, but decided to leave the car and place my keys in the drop box. I wasn’t sure what else to do — I needed my car painted and this was the only week I could do it!
So I waited until today at 8am and called them. I make it a point not to yell or curse when I get upset because A) that tarnishes my integrity and B) that will almost guarantee this convo will end in a huge argument that helps no one.
In a firm tone, I asked that same receptionist what happened? I did as you instructed me and no one was there?! Her response? An extremely insincere «sorry. We were gonna stay open that day, but then we decided not to. I don’t know what to tell you. I already said sorry, I mean it’s in the past.»
I’m not even kidding you — that was her response. She knew she told a customer to come in that day and that I would basically be sitting there waiting for no one.
I was absolutely flabbergasted at her rude attitude and total disrespect for my time. I asked to speak to the manager who proceeded to treat me even worse. I told him what had happened and how rude the receptionist was treating me. He was totally uninterested and didn’t even really acknowledge my complaints, he just said «it’s fine, we’ll get it done by Thursday.» My response was «I’m your customer. I’m giving you MY hard earned money and you guys don’t even have the decency to take responsibility for your mistake.» To which he responded «you haven’t given me any money yet.»
That was the final straw. I told him he was «absolutely right. A smart business plan would involve keeping customers happy so that they DO give you their money. But clearly you don’t want my money, so I’ll be taking my car to the Jessup Maaco branch instead.»
Before he hung up on me, he said «ok that’s fine — I own that shop too, so I’ll give them a call and tell them to take good care of you.»
After speaking to the Jessup branch, they assured me that was a lie.
I had to drive another 30min back to Gaithersburg, pick up my car, drive it 40min to the Laurel Maaco (nothing against Jessup, they just couldn’t get it painted in the time frame I needed) then drive another 40min home. So much of my time, gas, and energy spent and now my paint job is going to take longer than I had planned my week around.
So yeah — I would highly recommend never using this shop. I’m just glad I’m giving my money to decent people now.

I am very pleased with Maaco in Gaithersburg. They did a nice repair and painting job on the car. Their price was very competitive. The owner and staff were friendly and accommodating. The car was ready a few hours earlier than promised. I am glad I found them and I recommend them without reservation.

Excellent work at the most competitive prices. The manager Farzad is very courteous and honest and will explain all the expenses in a lucid manner. I have had my car repaired a couple of times at Maaco now and I must say each time they did a fantastic job. I would most definitely recommend it to anyone. Thanks Farzad!