LensCrafters

My experience at LensCrafters is and was awesome, Dr. Bailey, she’s awesome, she listens. Unlike my previous eye dr. he never listens. I really can’t complain about this location, the staff there are very helpful and pleasant. I am making them my eye dr. and returns for future eye needs. Thanks Dr. Bailey!

Back in the day, say 20 – 25 years ago, LensCrafters provided fast, reasonably priced, and customer oriented service. They came along back when waiting 2 weeks for your glasses was the norm. But lately, customer service is poor. And the prices — even with eye insurance are obscenely high. They try to upsell like crazy, and by the time you get a decent (non-​designer) frame, with progressive lenses and an anti-​reflective coating (for night driving), a pair will run you over $ 400. The other day it was $ 275 for new lenses only (no frame) WITH insurance. They have become non-​competitive on price. I waited 5 days for TWO pairs (one sunglasses) to arrive at Costco, received great service from the staff, and the total cost for both pairs was around $ 400. Plus because the «transition» lenses don’t darken will in a car (the windshield blocks the UV light) the sunglasses at Costco are tinted, and darken even more in UV light (something LensCrafters said they don’t offer). For half the price, and to get a better product, I can wait longer than an hour from now on! Just a note: If you like your «independent» eye doctor, you can take your prescription anywhere to buy glasses.

I liked my optometrist Neha Bailey (4 stars for her). However when it came to billing, the receptionist made multiple mistakes and that is why this place sucks! Mistake: 1) not using the insurance I have on my chart, and I had to call my insurance company to fix it 2) not providing written prescription after follow-​up 3) not providing receipts after purchase of contact lenses. 4) the person has my chart and asking me what changes has been made to my prescription. Duh! Read the chart and you tell me! I don’t understand why I have to ask for every single thing from them! Additionally, I don’t get their rude attitude! They don’t greet you at the reception desk, they don’t ask you how you can be helped. The only thing they tell you is to sit down– Of course they don’t say bye at the end so I don’t even know if I’m done.
I will not bother to come back to this establishment.

They put the left eye prescription as the right eye prescription and refused and argued about fixing it for 2 hours. No apology, no refund.

I went in today and was pleasantly surprised with the service I received. From the eye exam to ordering my glasses everyone made feel comfortable and explained everything to me. A job well done.

The customer service here is atrocious. We asked to be helped and a woman who did not have any other customers refused to help. She gave us the nastiest look when we asked for help. She claimed she was «working» on something but took several minutes to have conversation with another coworker that did not seem work related. When she came back she rolled her eyes at us when we asked for help again. She was very rude and should not be in customer service. Go elsewhere.

The discovery of a rating of one and a half stars for LensCrafters at Lake Forest Mall came as no surprise to me as I looked them up on Unilocal.An employee threatening a young business neighbor and supported by the mall as well certainly does not make me want to go there nor recommend anyone I know. Recent attitudes and actions toward Synergy Dance Fitness are not representative of good business practices nor do they support clear vision. It might be a good idea for this LensCrafters to take a break from trying to fix people’s eyes and have their head examined or perhaps their hearts.

I knew right from the phone call to prepare for some terrible customer service. Lenscrafter staff to eye doctor staff, all unpleasant. Go to the Bethesda location, they are much nicer.

I hate it, when stores try to get double the cost compared to other stores.
This place is ridiculously expensive for no reason. They try to sell you lot of services and ideas. hate it.

Prepare to wait a very long time. No one helped me pick out frames, and the selection is limited. There was no sign-​in sheet and lot of people waiting. Total time it took me to get an exam and glasses, about 3 hours. On the plus side, staff are nice.