King Buick GMC

Brought my car in for service after an engine light came on and was quoted $ 750. During the course of the repair (which included a recommended change of Spark Plugs) the mechanic snapped off a Spark Plug as he was removing it. They insisted I was liable for the additional $ 2,900 — $ 3,900 it was going to take to remove or replace the engine head to remove the part of the spark plug that remained. Granted, my car is an older car (2002) but nowhere is there a disclaimer that they only work on cars of a certain age. They also installed the Spark Plug that broke. They did me a favor in the end and only charged me $ 2,000 for the additional work. I had to pay it to get my car out of there. The next morning when I started the car the exact same problem occurred. I limped the car back to the shop and was told it was something completely different than the original diagnosis. They fixed it within an hour and I drove out of there as fast as I could. The entire process took over 7 business days from drop off to final pick up as they didn’t have the tools needed for the job and had to order them in. I would have felt better had they stuck a gun in my face as I have never been robbed so easily and with such precision. In my opinion these guys are professional thieves. I’ll never set foot in there again and would recommend avoiding them at all cost. I’ve been a loyal customer of theirs since 2004. I wish I could select a negative number of stars for this review.

Phil Wood was amazing! Easiest car buying experience I have ever had!

An update. I went to Fitzgerald Buick in Rockville. Now they explicitly could not comment on my experience, but did tell me that the parts put in my car (the light bulb was STILL out when I got home), were NOT factory as King stated. They were secondhand parts from a parts store. And the cost to fix my car was NOT what I paid King, but $ 23!!! Unbelievable ripoff by King!!! As stated before, DO NOT go here. I live in Germantown and will make the drive to Rockville every time even though I PASS King.
Also I reported this issue to GM and they reimbursed me in full for the crap King pulled. If you’ve had similar experiences, let corporate GM in Detroit know. You deserve to be treated well and with respect (plus get your money back), and they deserve to be held accountable.

We just bought a certified pre-​owned 2015 Yukon from King GMC. Gary Barber was our dealer and he was very helpful and kind. We did not feel pressured and he allowed us time to consider our purchase. Overall, we had a great car buying experience at King GMC!

Horrible experience. Customer service hardley would call it that.
Mistakes or just really bad dealership altogether.
1. Let a customer drive off the lot with low tire pressure. Thats increases the chance of accident, loss of limbs or death.
2. Are you sure you do not want to finance through us? Its only one credit inquirey on your credit report. «Ummm ok.» Wrong!!! They send it to multiple banks and loan processers that your credit score gets hit with multiple inquiries.
3. Sales clerk were rude and never were polite.
4. Wait?! Why are you letting me drive home on low tires??? «Our mechanics went home and already locked up.» Are you serious??? You run a business. Last I checked I’m paying you money. For your life, your family. I will not pay you any money just so my kid grows up without his father or mother. Is getting home so important to you that you’ll risk my families lives but not your own???
5. «Sorry theres absoluty nothing we can do for you but theres a gas station where you fill your tires up and spend more money??? Are you kidding me???
Ladies and gentlemen this review is hopefully saves yours and your families lives when I say and respectfully urge you not to go there.

I made an appointment at 1pm for my oil change, safety inspection and car wash: $ 20 coupon.
Brandon was my «service agent». He tried to charge me double the price stated on the coupon because my car was not GM.
The wait was almost 2 hours. They forgot my car wash. And they were not clear with how the safety inspection went.
Some friendly staff there but also some that need to change their attitudes, i.e. Brandon and his manager. (the manager apologized but didn’t correct the mistakes) US taxpayers helped bail GM from going bankrupt, clean up your act!

King just called me back. Needless to say, this review will not be changing.

Part 1
Before you begin reading this review I would like you to know that I signed up for Unilocal specifically to write a review of this dealership. If you are planning to purchase a vehicle from King GMC in Gaithersburg MD I would read all the reviews before doing so. I will apologize now for the length of this review but I believe people should know what a sickening experience we had with King GMC. Although I have not purchased a vehicle from a dealer before my experience here has ensured that I will never go through a dealer again. Problems began with King GMC the first day of purchase. My husband and I went to King GMC on a Saturday afternoon to look at a specific GMC Terrain. When I test drove the vehicle there was a rubbing sound coming from the brakes, our Salesperson, Herbert, who is no longer there informed me that even though it was late Saturday and their technicians were not at the dealership anymore if I did purchase the vehicle it had a Certified Pre-​owned Warranty and I would be able to take the vehicle to any Certified dealership on my own time. After the normal banter back and forth with the salesman and sales manager we did end up trading in my husbands’ truck for the terrain. Being a military family and having our home of record in CT he assured us that they would be able to take care of the registration of the vehicle for us. Here is where the issues began although small issues it should have been a clue to the competence of this dealership. The truck we traded in had a toolbox in the back full of my husbands’ tools so when we were taken to the finance office to finish the purchase the sales manager asked for the keys to the truck, and that he would have them just for a moment. Well he never came back with the keys that had our house key on the ring as well. When we were ready to leave my husband asked for the keys to the toolbox in his truck so we could A) Unload the toolbox and B) Get our house key back. Herbert informed us that everyone had left the dealership already and locked our keys up… Really… So we then had to wait for the owner to come back with the keys so we were able to retrieve our items and get our house keys. Once we had the vehicle home I realized that the radio was not keeping time, every time I would turn the vehicle off and then back on again the time would reset, and that the brakes were still making the noise. Being that we had the Certified Pre-​owned warranty we made an appointment at a local GMC dealer closer to our home. I arrived at the dealer on a Tuesday morning and proceeded to wait for the technician there to tell me that my brakes were so bad that they would not have sold me the car that way and there was no way that the vehicle would have passed MD State Inspection in that condition and as for my radio I would have to have the whole radio replaced and of course these two issues would not be covered by the warranty. I then spent the remainder of my day driving back up to Gaithersburg, over an hour away, had the sales manager meet us at the door to tell me that this is the second vehicle inspected by a specific tech that came back with brake issues. So they ordered me a new radio and took care of the brakes for me. After this issue I received the car back that Friday. I was making a trip back home up to CT by myself the following week so I was glad to receive the vehicle back with everything in working order. Once in CT I got into my car one afternoon to find that the radio had absolutely zero power to it at all, no back up camera, no radio, no screen display nothing. I was livid after this considering the radio was just replaced not but a week before. So again I make my way to a certified GMC dealer in CT to have the radio looked at AGAIN… the dealer in CT assured me the part was under warranty and they would need to replace the radio for me … 2 radios in 2 weeks… Right before my follow up appointment in CT to have them install the new radio they tell me that they cannot

Great service!
Got the pleasure to work with James M. When I went to go check out some cars and I must admit I have never had a more pleasant experience shopping for a car. Great service, friendly, and knows his stuff.
Ask for James!

Juan,
Thank you for your quick response. You can get more details on my issues from Brandon or John Bierman. Neither could help find a piece of equipment that would generate codes to identify what was wrong with my 1994 Oldsmobile. When I came in to get it hooked up to a «black box», Brandon said my car was too old to hook up to that box and also that King Pontiac did not carry the equipment to generate codes to identify what was wrong with the car. Apparently my year of car does not work with the new scanners/​readers. Also, since my «check engine» light was not on, there was no ability to run a scan of my engine at that time. Car was given back to me after many weeks of being in Kings possession. FYI — The stalling was due to an bad 02 sensor and the PCM discovered by another shop.

DECEITFUL, UNTRUSTWORTHY, BEWARE! hi Juan! problems since day 1 of buying this car! im sooo mad i didnt go with my gut feeling and back out on my deal! barely 6 months later and im still suffering! they are dishonest and not trust worthy! (pre-​owned sales) this may be long but worth reading if your going to 1. buy USED car and 2 from this dealer!
situation:
I wanted to trade my car in for a bigger car AND because the equity of the car was becoming negative which i didnt want since i still had 4 years to pay off on it! i normally only buy from Pohanka Acura because they have never let me down in the 8 years of me buying cars but after not getting a bigger car in i had to go somewhere else. (i was trading my MDX in for bigger… buick enclave!) after talking with my sales guy over the phone and letting him know what exactly i wanted out of the deal. i was driving from DC and with a toddler so i wanted to make sure the deal was set and the process was shorter!
when i got there, we test drove the car it was good i liked it… talking numbers was a whole other story!!! over the phone i asked if the price was going to be able to be dropped BELOW the value of the car. over the phone he agreed that they could do that, HOWEVER, the manager at pre-​owned cars said otherwise! After trying to work out the numbers to meet my monthly needs, i was still unsure about the car! (my gut feeling) the only other american car i had, chrysler 300m, was a total junker! the manager then told me and i can quote «this new car is certified pre owned, and has power train warranty on it still so you WONT HAVE TO WORRY ABOUT MAINTENANCE ON THE CAR FOR ABOUT 2 YEARS AND im reassure you that im giving you the best price on this car and its not like you’ll have negative equity on it in a few months» DIRECT QUOTE I SWEAR ON MY LIFE AND MY SONS!!! i even asked the manager and sales person «it really covers everything!!! even brakes so i did what any stupid person would do and i bought it!
After purchase:
the first month was horrible! i was soo upset with what i did, the car was acting up and didnt feel right, the car didnt come with remote to TV or headphones AND the ones they replaced for me were BROKEN! (please keep in mind i live over an hour away with a 50hr/​week job and children!) they said they would detail it for me and they just washed and vacuumed it! i drove all the way out there with my toddler to get broken headphone AND to get a wash and vacuum NOT DETAILED!!2 totally different meanings! oh and did i mention i had to wait there for over an hour while they did that!!? I was having problems with the brakes (there was a slight squeak) and i went to another GMC dealer in my area and said «oh yea its a certified used car all the maintenance should be covered» and they said NO ONLY OIL CHANGES!!! so of course i called the dealer and spoke with the pre owned manager (his name is on a piece of paper that i cant locate right now! grr and yes i have everything documented!) and he informed me «that he would never say something like that because its not true» HOWEVER I KNOW BETTER, i have salesman as friends and they even know that people will say or word things differently in order TO MAKE A SALE!!! which in this case he did!!! however, even if he did say that to me whats he suppose to do!!! i mean yes it would be nice if the dealer could come out of pocket for my next year or 2 expenses that i have to replace on the car! that would be too good! instead he offered for me to come back, during a WEEKDAY (even though i work 50 hours a week and they dont have late hours!) to really detail my car, replace once again my headphone (oh which he said were covered under my warranty which r NOT!!). its been 5 months and i STILL havent had a chance to get over there b/​c of my demanding job and family. (he could have easily said please go get it detailed from _​_​_​_​_​_​detailing company (which ever one he wanted that was close to my area) and could have refunded me! but he didn’t. so i let it go and i said to myself «you win some you loose some, i have to eat this purchase of mine and make it the best of it!» UNTIL NOW.
4 – 5 mths AFTER purchase:
I was still unhappy with my car, i took it in to dealer (one around my house) who reassured me everything seemed fine, of course the GMC dealers charge $ 150 to find out if anything is wrong with the car! CRAZY, there was a squeaky noise still coming from wheels and there is a winding noise coming from steering wheel. then i did more research and found that this car is common to do that and theres nothing anyone can do… GREAT! where was that in my homework i did b4 i bought the car!? so since i was so upset with this car i said «im just going to trade it in, screw it, im blown i have this car i want my ACURA BACK!!!» (best cars on the road BTW!) i went to KBB my car and its now nearly $ 10,000 in negative equity!!! so much for «not loosing any money if i decided i didnt want it in a few mth»

so I gave them another star they called and apologized which is nice but still don’t have my truck for one of their mistakes but I guess mistakes are a way of life in most cases

Trying for 3 months to get a refund for a cancelled extended warranty. According to the service company, they received the refund in February, but they don;t return my messages, and keep telling stories…
Would never buy anything from them again.

I am very happy with their service. My car was in an accident about a year ago. It had been «fixed» twice since then, and neither place was actually able to restore the car totally to normal. I took my car into King Buick GMC for routine service, and they quickly and effectively fixed all of the remaining problems, including things I didn’t know were broken. They didn’t seem like they were trying to find extra things to charge me for, though. They were very honest about what needed to be fixed and what didn’t, and I found their prices to be reasonable (much more reasonable than the NTB that charged me $ 1,000 for brake work).

Very unhappy. I went to King on a Friday evening to get a routine recall on a headlamp assembly performed. That evening I noticed that my headlight was dim. I returned to the dealership the following Tuesday and was told that the dim headlight had nothing to do with their recall — and that I now had to pay $ 500 to get a new headlight assembly. I will never return.