Kaiser Permanente Gaithersburg Medical Center

I went to Kaiser Permanente in Gaithersburg Maryland on 11−6−15 to see my physical therapy Ms Varma. Again the morning smiling face greeted me Ms Lacolir. As I was waiting to be seen I realized why I am now more content and ready to have my surgery. Because all the staff members, Ms Juliet Graham, the doctors and Mr. Jerry Hildreth who had made me feel comfortable, secure and to believe it will be alright. To be able to know I am in good hands with Kaiser Permanente Medical Center in Gaithersburg Maryland and as well with Largo Maryland Medical Center.
Again I thank you all for everything that you do for me and for everyone that comes to get help.

I am required to get annual MRI’s to see if my spinal tumor returns, but this is my first time with Kaiser. I will not be renewing with them next year. I have severe anxiety and this man made it worse. Who is taking these MRI appointments? The guy was a total jerk to me. So rude for absolutely no reason. He talked down to me and made me feel stupid when I told him I wasn’t sure if my finger screws were titanium, but that I done plenty of MRI’s previously. He cut me off and said since I hadn’t done an MRI with Kaiser before I needed to call up that doctor from 16 years ago and ask if he used titanium screws. Uh… considering my hand was’t slammed against the MRI’s previously, breaking all the bones in my hand, we can safely assume they are not titanium. But the way that he treated me and the tone that he used was super insulting. At my old place (Groover, Christie and Merritt) the tech there was so nice! I didn’t have to wear a gown as long as I didn’t have metal in my clothing and he knew exactly how I liked the temperature and used calming techniques to help me. He would pull me out of there if I started to panic. This guy at Kaiser I spoke with was the opposite and now I don’t even want to go. I’ll get it next year when I have a different insurance company.

This location seems to be better among the rest, whenever I needed an urgent appointment I was able to get an appointment within a reasonable time. However, the phone operators can be very rude but once I’m at KP facility I’m good sort of, the receptionists depending on the moon phase from the night before can be nice or just plain grouchy. Once, your checked in and pay your co pay, it’s smooth sailing. Your seen within 10 – 15 minutes. I had a really nice Dr. & the nurse tech were very professional with good bedside manner. I like how you can keep track with all on your medical needs or if you need to reach your dr it’s a click away and not having to play telephone tag. It’s convenient to have an on site pharmacy but it can be very time consuming but i rather deal with that then with incompetent people from CVS. From all the specialists that took care of me when I was on KP, i received great care. Since changing job, sadly I had to part ways with KP. If they could just train their receptionists to be more pleasant, I’m sure there would get 4 – 5 star ratings.

Don’t go here. Every time I go to this location there is a long wait at least 30 mins past my appointment time. The last time I went (yesterday) I had a 9 month check up appointment. After waiting 45 mins the nurse called us back. She did not weigh or check my child at all she just came with a list of vaccines that she said my child needed. It was long so I questioned her and she said my child did not get shots in over 5 months. I checked my calendar and confirmed my child was just there and she was up to date on her shots. The nurse checked her sheet again and said I was right. However she had the shots ready to give my child over 6 unnecessary vaccines. And the doctor never showed up so the nurse said my child was up to date on everything and we could leave. Worst experience ever.

This is the only location closest to me with a Dermatology Department. I drove 40 minutes to get here from Silver Spring to wait fot 30 for my 9:45am appointment. I asked the receptionist if this is a normal practice of Dr. Vu and she said «yes he is busy» This is my first visit and i am not please with the wait. I will look for another location because its just rude when someone shows up ontime and need to wait b/​c Dr. Vu have no respect for my time.
Wait area is neat and clean. 5
Receptionist gets a 2 for her non welcoming & non friendly self. Sheesh a smile looks so much better than your ugly frown.
Dr. Vu rushed and was short but i called him back b/​c i have questions. Wow. I am not impress with my 1^st visit here.
I would give my overall experience a negative if i could.

On November 12^th I called KP to make an urgent appointment for an accident that happened on the previous day. First I pushed the number indicated for urgent appointments. TO my suprise A doctor answered the phone. Told me I reached the wrong line but she would have a nurse make an appt. We set it up for 10: 30 that very same day.
on my way to the appt I got lost. I called in to let the receptionist in internal medicine know I was running a few minutes late. I finally get there about 10 minutes after my scheduled time. The receptionist asks (in the lobby within ear shot of waiting patients) what are you being see for? I explained I need a tetanus shot because I stepped on a nail last night. She informed me I only need to see a nurse and she would get in contact with her.
About 15 minutes later the nurse comes out and is like ‘Who told you you need to see a nurse? You actually do have to see a doctor’ So she sends me back to the waiting room where a different receptionist in what I can only assume ‘reschedules my appointment’ another nurse comes out and brings me to the holding room where shots are dispersed. I wait another 20 minutes. It is now 11: 45 am.
Finally the doctor comes to see my foot and says I will have to come back to an examination room. The confusion left me with half a wasted day of seemingly incompetent medical workers.
Dr. G was nice and helpful she prescribed me antibiotics and I take them to the pharmacy.
The line to the pharmacy is always looooooooooooooooooooooooooong!
Ive spoken to the manager on several occasions about screw ups with my medicine and to which he replies «we have a new software it has bugs, give us a chance»
Lucky its an HMO orse Id go somewhere else. I may switch to the Shady Grove hospital cause this one sucks.
I went in for a CT scan and there was blood on the machine and I even go bit by bedbugs while laying down for the scan.
Update: I really appreciate the operations manager contacting me about my RX issues so I gave an extra star. Maybe even a .5. So my new rating is a 2.5

In here with a fractured ankle and service has been amazing. Staff has been extremely professional, quick, and the place is spotless. I also have two little ones that we bring in often and they are always treated like gold. Best care provider in the area… Hands Down

The newest KP in the area. You can smell all the state of the art design and technology. Standard KP service but usually short wait to find parking. I am more than happy to take the trip here and sometimes you have to as they allocated some services to just this location in Montgomery County.