Hair Cuttery

I was house-​sitting near by, and needed a blowout. I have my professionally treated with Keratins, making it very easy to manage. A blowout with my usual stylist takes about 30 mins. I opted for Hair Cuttery because of the simplicity of the appointment, the low price, and close proximity to me. I ignored the bad reviews post here because I thought, «I’m not cutting or coloring my hair, it’s just getting washed and blow dried. What could possibly go wrong?» Lesson learned.
According to their website a wash & blow dry is $ 18. I checked in online, which showed a wait of 0 – 15 mins. When I arrived there was one «stylist» cutting hair, and another sitting in a back room. The woman cutting hair asked how she could help, and when I told her that I had checked in online and just wanted to get my hair washed and blow dried the other woman called out «I can’t help her!» and slammed the door to the back room. Neither one of us acknowledged the outburst. As she eyed my hair she let out an exasperated sigh and asked if I also wanted it flat ironed. I told her no, getting the impression that she didn’t want to do it. She sighed again and explained that without a flatiron my hair would be «frizzy and not look so good.» I said that it wasn’t a big, I could use a flatiron at home. She asked for my general info (the same things I had entered online when supposedly checking in), told me it would be $ 29 because of the «long hair fee,» and to take a seat.
I didn’t have to wait long, which was probably the only positive to come out of this visit. She washed my hair with cold water, never asking my opinion on the temperature. If the chairs and sink aren’t adjustable here, that would help explain why I had to arch my neck way back to reach the faucet, and when she finished she didn’t wring out my hair so the water drenched the back of my shirt. Instead of offering a towel to dry it off, she attempted to dry my ears by shoving her toweled fingers in them.
Back at her station, she started by setting the blow dryer to low and pulling at my hair with a brush. When that method got her no where, she turned up the dryer and alternated between a comb and brush. It felt like a 5 year old was doing my hair. She repeatedly ran the comb into my ear and hit my head with the brush. She also jammed small clips into my hair, trying and failing to find a way to pin up sections. She ignored my cringing and flinching each time. After becoming visibly frustrated with the situation, she started spraying my hair with something that smelled like coconut (never asking permission or telling me what is was). That went on for the entirety of the session. I have never felt my hair get that tangled, and certainly not when it’s being done by a professional. Once dry she insisted on using a flatiron on my the top layer, and I didn’t object. When she finished, she me told that the spray would help keep my hair straight and cost an additional $ 10, and that the flatiron would be and additional $ 12. The look on my face must have made it very clear that I would not be paying for those add on charges, because that’s when she told me how lucky I was that she would do me a favor and only charge me the original quote of $ 29.
I think/​hope that not all Hair Cuttery locations are as disastrous as this one, but I can say with absolute certainty that will not go back. When you factor in the poor service and tacked on fees (long hair fee? really?), it makes sense to just go to an actual salon.

i went here cuz i know i could afford to get my daughter a simple hair cut. we were a walk in and were seen promptly. my daughter just wanted 2 inches (her dead ends cut off) so the sign said 14 $. the lady had a thick accent but i understood her. ive worked with people from her country so i can understand her. she told me the total was $ 34.00 after the trim was done. then she tried to sell me hair products saying my daughter needs it. i protested the $ 36.00 charge but she told me it was for wash cut and blowdry. the sign said $ 24.00 for wash cut blowdry. nothing on the sign said any type of service for $ 36.00. i paid and gave 5 $ tip. i would have taken my daughter to a damn salon for this amount of money on a 2 inch trim. im not going back. ever. i stopped going there many years ago, they used to mess up my kids hair when they were toddlers. we switched to a barber for my boys which is more $. i wanted something nice for my daughter cuz ive been cutting her hair, so i took her for her birthday to get a trim. i couldnt make a scene about the rediculious charge because i know my daughter would have felt guilty for wanting to go there. this hair cuttery is still not worth it.

I have brown hair and came in after deciding to color my hair black from a box. I called and got in right away. Tina was patient and listened as I explained what color I was looking for. After hours of fixing my botched coloring job, I walked out feeling awesome. She did great and colored my hair what I wanted. Highly recommend Tina for coloring!

I took my two sons in this morning for a haircut at 10:15. The stylist one of my sons prefers wasn’t scheduled until 11 and there wasn’t anyone available for my other son either, so we signed in and said we’d go over to the Giant and come back. When we did, we were not served while three other customers were. Finally at 11:15, when the stylist we were waiting for had not appeared and all other customers had been served, I spoke up and said my other son would take whoever was available. The stylist angrily said she couldn’t take us now, she’d been on her feet since 9:00 and needed a break. If she had simply spoken pleasantly and told us she could take us in 5 or 10 minutes I would have been ok with that, but I’m not ok with rudeness, especially when the fault lies with the shop and not with us. We left, and we won’t be back.

My daughter went in to get a simple trim. It was nothing special, no layers, no bangs, just a trim. The hair dresser left inches on in some sections and cut it evenly in others. Since then, my daughter has complained every time she brushes her hair, because she realizes how obvious the horrible hair cut is. All we wanted from a hair salon was a trim, and they butchered it. Will not go back to this salon again.

Haircut was great, but the management and scheduling for walk-​ins is awful.
I came here for a haircut for my 2 year old, and we were told a 20 minute wait after they checked the schedule. I took my son to the park across the street while my wife stayed behind and held our place, and we came back at the 20-​minute mark on the dot… but we waited another 40 minutes after that.
They’re really bad at managing time. Not only are the estimates wildly inaccurate, but they don’t tell people when the wait is obviously going to be longer than stated.
The hair stylist herself did a great job, especially with the moving target that is a toddler. She had a lot of experience being quick and accurate, doing a great job despite his distracted head movements (oh look, there’s a dog outside!) and being very friendly/​patient with my toddler.
We’ll be back, but definitely not as walk-​ins. Do yourself a favor and only make appointments here.

O my. what an unfriendly people working there. I was a «walk in» for a hair cut since I had some time in hand. No one at the reception desk, nowhere to sign in, one stylist in grumpy voice ‘greeted’ me saying, ‘wait there someone will be with you’. I waited for 15 minutes, meanwhile 2 stylists finished with what they were doing. One took cell phone and started talking, the other took another customer came in after me. NO one asked me what I need. what a horrible customer service experience. I waited for another 5 minutes total of 20 minutes and I left the place.
Wonder how can they conduct a business with such poor attitudy customer service

I took my children here for haircuts. Kids’ haircuts are cheap and you can just walk in. The stylists are friendly and try to do what you ask, but both times – with different stylists – the hair on my kids was cut unevenly. Like, just longer on one side than another. That’s just sloppy. Other Salons are pricier maybe but I haven’t had to trim to even out the kids’ hair afterwards like I did here.

Fast and friendly service. I was seated immediately. The haircut was fine and the conversation with the stylist was relaxing. For a man’s haircuts and shampoo the base price is only $ 18. I think that’s pretty good deal.

As the previous post said no more Deisel :(
If anyone knows where he went please let us know Thank you

This place is horrible. The mangers were not helpful and very very rude. They seemed liked they were just out for my money and didn’t care about the treatment of my hair. Overall some employees seemed nice, but the people who managed the place were awful and stuck up. Also my old stylist who worked there was very mistreated by the company and I do not wish to give my money to greedy, unpleasant people.

After letting my pixie cut grow into a mushroom looking mess I got fed up — I tried to find a salon open early on a Monday morning. Not easy. Trying to find one with someone experienced with African American course tightly curled natural hair? In Gaithersburg? I thought it was impossible. Then I walked passed this place on my way to the grocery store.
Salon was virtually empty. No receptionist. 2 or 3 stylists working. This salon is nothing special but for the price and the quality of my cut, I’m satisfied. $ 16 for a cut. I was left under the dryer much longer than necessary. (I have a pixie cut, there isn’t much to dry :/​) but she did a great job of shaping my cut so I no longer look like a mushroom. :)