Giant Food

Your average giant.

My favorite grocery store & location, I go there almost everyday & the people who work there are very nice. I would of gave 5 stars but… I love steaks, few years back they always had great T-​bone steaks for sale. Also they had a butcher on site where if I wanted a few cut up like I like they would do that for me. There was a change that took place where they didn’t cut them up there self but all the meats are cut up at a factory & get shipped in, so with that said no more vip services with the butcher & the steaks don’t come in cut like I like

This location has gone from worse to worst in the past several years. I used to be a veteran shopper at this store; however, I had to rip myself away from habit and stop going there because of the scant selection of quality food and, of course, horrendous customer service.
I remember a decade ago when shoppers would walk in happy to see the familiar and friendly faces of the staff. Fast forward to the present (and has been this way for several years now), there are so many unprofessional and frighteningly rude staff that it’s very likely you’ll run into one of them than a decent employee. So uncharacteristic of the good people of Gaithersburg.
Don’t bother complaining to the manager of the store because no action will be taken and, at most, will just write off the complaint in the form of a measly gift card.
As an aside, if you can believe it, their pharmacy is worse. (See Flower Hill Giant pharmacy review:
.) Fortunately, that monster Christine is gone. Now there is actually a counter lady there who chooses who she will and will not serve. No care or reprimand from management. I know.
Start off 2016 the right way and find a new grocer! Cheers!

Its my friendly neighborhood grocery.
I only get certain things here — juices and dry goods when they are on sale. Otherwise, my grocery bill would also include an eye off my face. It’s convenient when you’ve run out of something and you’re having guests over in a half hour.

Buyer beware! Guard your belongings because apparently at this Giant even if you witness someone stealing from you and ask for help– management couldn’t care less!!! If you want to be in an unsafe environment and be robbed in the check out lines by all means make this your grocery of choice.

I’m giving this Giant a 4.5 rating because of its pharmacy.
I have a disabled adult I’m responsible for. This pharmacy makes my life easier. They take the initiative to contact the person’s doctor; they explain the various options; they allow and work with the various nursing aides that help.
For groceries, it’s not so much that Giant overall is expensive (it is); it’s the fact that this particular store sits in a neighborhood where meats such as veal and lamb and filet mignon and fresh fish don’t sell well. Giant is a neighborhood store, so they stock what sells in the neighborhood. I shop at the Kentlands location if I need these items.
My granddaughter takes karate in the same shopping center, so I find myself picking up the occasional item while she is being taught.

This is probably one of the busiest Giant Food grocery stores in the area. I do not shop here often but when I do it reminds me what it is like shopping in a big city environment!
They have made some recent renovation, well not that recent, and the store looks great inside. It seems a little more cluttered than other Giant Foods but it is still well organized. I have not seen the security guard patrolling the entrance and exit of late. Maybe he was updated too with the store renovations.
The cashiers and other store personnel are professional and helpful. Maybe I only shop here during their busy time but given the number of shoppers the store gets I think they do a better than average job managing the constant flow of people.

My wife and I always shopped at Giant in Takoma Park, and now we’ve moved to Derwood we decided to make this location our main grocery store. Most of the time it has exactly what we need (although once or twice they have not had any bottles of the store band cola zero). The store is laid out well and there is even a small section of British food which I love seeing as I am from England. The parking lot could be a bit larger and the entrance/​exit to the shopping area is not exactly driver-​friendly but other than that I am very pleased with this place.

I was happy to see an Asian supermarket when I went on vacation in the Washington DC area! One of our very good friends like to shop here because of the selections.
Very clean and organized, the prices are okay, I guess. Downside that I noticed that they don’t really carry «western» ingredients so much. Like asparagus, for instance. Unfortunately, we needed some and had to go to another supermarket to get them. Overall, I’m glad to see a familiar sight from home.

I only go here because I live down the street. The one thing I absolutely hate about this store is the shopping center lay out. The entrance and exit out of the parking lot it stupid and it gets pretty congested. Over all the products I need are in stock and not expired. I don’t remember or recall what this Giant was like pre-​renovation but the places is always clean and organized. The staff here are all pretty much just trying to earn a living so I don’t expect much out of them unless I really need help. I’m the type of girl who likes to find things on my own only asking when I’ve completely given up. The Giant also have plenty of self-​check out lanes probably about six?

Although their produce section could use a little help, they are a helpful staff.

This Giant foods has been beautifully refurbished and it now rocks. Great flowers, nice produce, salad bar and it looks great. I am so glad they decided to revitalize this store instead of let it go downhill. Ignore any reviews older than a year or so– it is like they review an entirely different place.

If I wrote this review two months ago, I would have given this Giant 1 star. However, after boycotting this place for 2 months, I needed to grab a couple of steaks for dinner at a friend’s house, and was so impressed by the renovations that I’m going to give this Giant 3 stars .
Prior to the renovation, this Giant was pathetic. It really was. The produce was always limp and sad. I once picked up a cucumber and my thumb went right through it. EW! The selection of meats were pitiful, and it’s always a bad sign when you go into the dairy aisle, and find cheeses with an expiration date of tomorrow. I’ve found moldy bread, stale cakes, and the seafood selection was so poor that I would serve guests canned tuna before I would buy anything from the seafood case.
Which is terribly unfortunate, as this Giant is right across the street from my house.
However, upon running in for a few steaks (only due poor planning), I was greeted by a display of fresh cut flowers. Although I was running late, I took a few minutes to stroll through the store as I was impressed with the overhaul. The produce aisle improved dramatically; I was able to find jicama and more then one type of tomatoes! Although I couldn’t find any brussel sprouts (yes, I love them), fresh bean sprouts, nor leeks, there was a semi-​decent section of organic and locally-​raised produce. By the deli section, there was a beautiful island of gourmet cheeses — all of which had an expiration date that was well into the future! And the butcher counter was completely revamped, so that getting a good cut of steak was actually possible.
So with all these vast improvements, why only 3 stars?
Because of two major reasons. The first is that I was still put off by the seafood case. I could smell the fishiness while I was standing in front of the chicken section, and the cuts of fish that were on display looked dried out and old. Although there was a better selection, all of the choices were farm-​raised and it just didn’t look fresh.
The second and more important reason, is that although the store had been completely renovated, the staff were still the same lackadaisical cranky cashiers. My husband and I jumped into the first open lane, and plopped down our steaks, broccoli and potatoes. The cashier didn’t even grunt out a greeting nor did she spare us a glacé. She was sloppily tossing our food to the bagging area (yes this seems silly but it made me very glad I wasn’t getting any tomatoes or eggs!). Finally, as we were leaving, my husband (the perpetual nice guy and friend to all) says «thank you and have a nice day»…and the cashier didn’t even acknowledge him.
Now, I realize that these workers are probably paid minimum wage, and more then likely hate their jobs. However, when a customer goes out of their way to be nice, it should be acknowledged with a «thanks» or at least a smile. I’ve worked crappy retail jobs before, and no matter how bad my day, or how bad my hangover was, if a customer was nice, they would at least get a «thanks» back. It’s just basic customer service that costs nothing and it rewards customers for not being @$$holes, which will only make the lives of retail-​slaves better. It’s like the circle of life or whatever.
So while I was impressed by the renovations, I can not give this place more then 3 stars. Hopefully, along with new floor plans and new displays will come some training for the employees. I am lifting my boycott of this Giant on a probationary basis.

I only go to this location out of convenience. The produce department is very disappointing and they recently removed the fresh fish counter. Its fine for the necessities, but don’t expect much else from this location.