Frekko Primary Care

I can believe in this day and age I cant get a call for the dr. I had a question about my daughters visit. I called talked to the nurse and she said she would tell the dr. She calls me back the next day and explained what the dr. had told her and she could not answer my question. I was flustered and didn’t understand the situation so I asked her to please have the dr. call me. I get a call 15 min later from the NURSE telling me the dr. would talk to my daughter on ther next visit. WTF. Are you kidding me!!! I have been going to this dr. for 10 years now along with most of my family and this is the courtesy I get! I am so disappointed I cant get a simple 5 min call from the dr. My VET has more common courtesy and is just as busy to take 2 min. to talk to me to easy my concerns! Im done. Now I know why they are taking on new patients the old ones are leaving! Now there are is going to be 4 more empty spots! You ask why im so upset. its call CUSTOMER SERVICE! This day an age there is none! Time to find a new dr. any recommendations???

I’ve been Dr. Frekko’s patient for over 10 years. He is attentive, caring and very knowledgable. His staff is wonderful. I would recommend her to anyone who is looking for a family doctor. The new location is beautiful and convenient.

Family owned business. I’ve been coming here for the past ten years or so, give or take a few years. I’ve seen each of the four Doctor’s here. It isn’t fun to make an appointment when your sick and dying, so even when they say they are booked, I take my chances and walk in and they have taken me; most doctors won’t even do that but hey, when you have the flu or pneumonia or whatever deathly sickness, it matters. Even with four doctors, they are crazy busy; I don’t think I’ve ever walked in here when it isn’t.
They’ve moved locations for more space and def makes it feel much less crazy. I don’t think they are accepting new patients right now, but I love going to Dr. Raffo in particular. They are busy, but they don’t treat you like a dollar sign and they have always made me feel like family. Would def recommend the doc’s here!

Just to supplement Mary O’s review. I also wasn’t told that the office had moved when I made my appointment. In addition the office is now located in an office park where there are many other buildings surrounding it and the office entrance is also located at the rear of the building. Needless to say it was a little difficult to find.
When I arrived for my appointment there was only a note posted on the door stated that the office had relocated. Consequently, I had some trouble finding the office and was 20 mins late. One of the lady asked «Do you know you are 20 minutes late?» (of course I did, because it took me 20 mins to find it) …anyhow, I apologized and told her that I had trouble finding the office and I didn’t know that they had relocated beforehand. (I’ve been going there for 3+ years and was never late.) But instead of being understanding she didn’t really care and proceed to tell me that «doctor won’t be able to see me now.»
…but there was another person there that was kind enough to check with Dr. M. Frekko and thankfully she was able to see me.
I work in the healthcare profession and I understand that it could be very stressful at times. But there is no reason for you to treat patient or anybody in general with rudeness and attitude.

I love my doctor, Dr. Mary Frekko. She is gentle and caring and always takes time for all my questions. The rest of the staff is the problem– the front desk is rude, cold and plain unkind. They didn’t even tell me the office moved when I made an appointment then acted like it was my problem I didn’t know. They never smile, or act like they even care (and in the medical field that is super important!) — they always act like you are a bother. I keep going because I love my doctor but be forewarned to brace yourself for the rest of the staff.

I disagree with the previous comments in that I went to the establishment today and was treated with the upmost respect by both the staff but especially the doctors. I was able to meet the sisters who also work there. The facility is very new and the service is great!!! If they were having problems before, it definitely was improved greatly!

I have had both good an bad experiences at this office. I have seen two of the three female doctors who are on staff there and they are kind, care, and seem to take a general interest in your health and well being. The staff however… terrible, rude, and make you feel just plain uncomfortable. Especially the German and Indian women who run front desk. Just awful. I think they would provide much better service if they had a friendly staff. That makes all of the difference in the world to consumers who are not feeling well and just want to get better!