Fix My Phone

I am writing this review on behalf of my wife. My wife’s took her iPhone6 here. screen was shattered in lots of pieces. According to her, the guy working at the front counter was super friendly and nice. they fixed the screen for dirt cheap! The service was superb and fast — took 20 minutes around 3:30pm on Thursday.
Even though service was exceptional, the main reason for this review is her experience at the store. When she first walked in she notice multiple vendors and different service offerings. its not just a fix my phone store. You can get many other things. she felt little uncomfortable at first, but once she spoke with the staff, she was very surprised & happy with the professional, well mannered, and respectful treatment! it just goes to show not to judge the book by cover. My wife and I would highly recommend this place!

Took in a phone that was barely recharging. I had get the charger plug «just so» to charge it and it was very frustrating. Service was quick, friendly, and the fix was to remove accumulated pocket lint. The tech did not charge me (as I suspect many others would have). I am a very pleased customer and am impressed with their integrity in not «milking» a simple fix!

My iPhone 5s was cracked and had multiple black dots on the screen. It would lag and freeze when I tried using it. Went here with my boyfriend to get it fixed. They were very friendly, fast and helpful. Was relieved to see that my phone could get fixed. I would definitely come here next time in a heartbeat.

Took in my note 5 with a smashed screen today around noon. I didn’t have an appointment. The attendant checked the major systems and gave me a receipt showing exactly what was to be fixed and exactly what was still working fine. He checked the work queue and gave me a pick-​up time. I got the phone back an hour and a half later as promised looking just like it did before I accidentally dropped onto a brick sidewalk. (Never drop your phone on brick. Ever.)
Fast. Easy. Seemed like a reasonable price. No complaints here.

I had recently done a review and I explained how bad of a experience I had before but after I did that Basheer gave me a call to apologize and offered to buy me a new iPad since it was having problems since they touched it last. I got my new iPad now and I couldn’t be happier. I’m revising this review because Basheer was constantly contacting me updating me when my iPad was going to arrive so appreciate that and he cares about customer service.

DONT GO HERE. I went to get my 5s screen and battery replaced and less than a year later the screen they gave me was faulty and would force me to do a hard reset to even make the screen work for a minute. And the battery drains within 3 hours of unplugging it from the charger. They sell faulty, cheap crap!

Its a great place to get your phone fixed. They provide great service in a proffesional manner. they could fix many phones and tablets which is convenient to know in a big shopping center. I rather get my phone fixed then to order a new one from the carrier. great store!

I cracked my screen on my iPhone 6 the week of Xmas and needed a quick repair. Called around and this place was the cheapest place besides the Apple Store. So you may ask, why not just go to the Apple Store? Well, cuz it’s a pain in the arse! You gotta set up an appointment and during holiday times you won’t get one until after Xmas! I ain’t got time for dat! So, I opted to take it here for a little bit more and it was SO worth it. Brought it in and got it done in less than 10 minutes. Didn’t have to wait in any lines or pretend to shop at the mall until they finish your phone. Literally in and out. Really good service and gets the job done. What more can you ask for? At the time I got it for $ 130 to replace the screen as Zagg asks 150 and Apple does it for 109. Sure Apple is cheaper if there isn’t a line and you aren’t in a rush. But if you’re like me and your phone is your life and you don’t know what to do without it for more than an hour, then come here and get it done fast!

I got my iphone 5 screen repaired in less than 20 mins! Great customer service and they are reasonably priced. Fix My Phone is the best in town! Ask for Basheer and tell him that Nina sent you;)

Got my iPhone6 screen fixed here for $ 130, including a 30 day warranty. The service was friendly and fast (only took 30 minutes around noon on a Tuesday). Best part is that while you’re waiting you can shop around in the Gaithersburg square.
I also had them put on an extra protective layer for an additional $ 30, which came out well. For the speed and price, I would definitely recommend this place!

If I could check more than 5 stars I would! I break my phone very often wether it be water damage or cracked screen. So far I have had to get my iPhone fixed 10 times! I know that sounds ridiculous but it’s true, 5 of those times has been at fix my phone in Gaithersburg and I have never felt so calm with leaving it up to them to «fix my phone!» Lol they do a great job and it’s the fastest most reliable store and did I mention their prices pretty much beat all of the other phone fixing stores or kiosks I have come across! I highly recommend it!

I called for estimates on time and cost, and both were spot-​on. My LG G2 was repaired in 30 minutes or so, and the cost was reasonable. I definitely would recommend this repair shop.

FIX MY PHONE is a life saver! Tahir is awesome. The service is on point. The prices are worth it. I’d rather pay these guys to fix my phone than to buy a brand new one. I send all my family and friends to these guys cause there’s nothing like it.
If your phone is broken in any kind of way, go take it to these people.

Had my iPhone 6 screen replaced today. It was absolutely shattered and now brand new. From its appearance I was sure the phone was totally done. The gentleman at Fix My Phone gave me a great deal, fixed the phone in under 30 minutes and was extremely pleasant to work with! I called many places and am glad I went with Fix My Phone. They also have a location in Frederick near Westview Promenade!

Very quick and great service. They warranty thier work for 30 days which is great. I can’t be the only person who has gone to some seedy kiosk in the mall only to have the screen fall off again in 1 week… right?

I had the screen of my iPhone 5 replaced here. I noticed that things aren’t going the way they are supposed to here and I think you should avoid this place.
The first strange thing was that I did not get a receipt, although I did have to fill out a form when I dropped off the phone. How do I prove I have left my device behind for repair without a receipt?
The second strange thing was that the guy asked me for my phone’s PIN code. I refused to provide it. I’d had the screen replaced before at another place that did not need my PIN and I just don’t like to give out access codes to my phone, my bank account, or anything. It is wrong to put one in this situation and, again, I am sure it’s not necessary.
When I returned for my phone, the screen appeared to be dirty and the guy wiped it with his shirt (!). There was no protective film on the screen. When I left and cleaned the screen myself (the shirt did not do a very good job), I noticed a small nick in the screen along the right edge. I thought a tool used for the repair left an imprint.
During the following few days the screen often froze and the phone did not respond. I returned to the shop and complained. The guy apologized and said he was going to put in a new screen. When I picked up the phone a few hours later, the screen had a protective foil on it but there were lots of bubbles under the film. The phone seemed to work fine so I left. When I removed the film, I noticed that dirt and lint has accumulated along the corners on the adhesive surface. I also found the same old nick on the edge. This screen was not new at all. The film was just put on it to give me the impression that it was replaced.
The phone still freezes from time to time but it is the dishonest practice of deception that is a red line for me. Stay away from this business.

Dont waste your time!
So my ipad mini with retina screen cracked and this location was the cheapest and most convenient to get it fixed. Upon walking into the random shop the manager/​owner seemed friendly and eager to help. He told me to return in four hours and when I did the screen was in tact.
Silly me for not testing the device while in the store. Later that evening the battery on my functioning ipad mini was low but when I went to charge it, it would not accept the charge. I called, got a welcoming response to bring it back for fixing and it all went down hill from there. Long story short he couldnt fix it, the display developed a rainbow and the ipad never charged. He gave me his cord which worked but the plan was to take it to apple for a follow up and give him a response. After that plan was set, I have not heard from him again. Texts, calls, messages and possibly a new manager but no follow up…
I would not recommend this business at all. Shady practices, zero follow up, broken promises and that was from the owner. BEWARE!!!

Dont Go Here for Professional Service
I felt like I walked into a fish market, instead of fish it was Iphone repairs, and Custom Tshirts and Travel Agency and Check Cashing and custom keys and personalized belt buckles (kidding bout that one) lol
Dang talk about a mini flea market!
Anyway. I went to get my iPhone 4s screen repaired. I filled out a form, rep told me it would be $ 65 which is a little more expensive than the mall but Its convienent. So I drop it off and wait about 40 minutes. I come back and voila phone screen is repaired but now theres a rainbow spot in the upper right hand corner that the rep gave me some twisted story about the lcd touching the glass and he cant push it down because… his aunts grandmothers cat licked the terminals and now it has cancer (kidding)
Didnt quite understand why but the colored spot was not there while my phone was cracked. Not satisfied and if it was just the colored spot it would be ok but it was the Rep’s professionalism that made me «Skin up my nose»
He kept handling and talking to three different customers at the same time. Me, a couple and then a man. Felt like we were Borgs in Star Trek. «We are the Fixits and we will repair your phones with our mighty touch, comply! resistance is futile»
No. Dont assimilate me into your current clients handling. Call us up one by one and deal with us on a personal 1 on 1 setting.

Great staff and very helpful! I came in thinking my home and lock buttons needed to be replaced. They examined my phone and found the buttons were fine and it was one of the boards that was damaged. They did not have the part but did not charge me for their time!
I would highly recommend them to anyone! Thank you Basheer!

Just had the screen on my iPhone 5 replaced by these guys.
Reasonable price.
Quick service (took them 5 minutes to complete the repair)
Work comes with a warranty.