Dr Suzanne Carducci & Associates

Was very professional and spot on with the prescription. I’m sorry she left Lakeforest Mall.

Awful! I will not be coming back. The optometrist was rude. I’ve had trouble with a contact lense fitting and had to come in a few times. Then, I was told I should see someone for dry eyes eyes, which I did. When, I came back with suggestions from my ophamologist for dry eye contacts, the optometrist was extremely rude. I guess they don’t like difficult cases. Terrible customer service.

I waited 45 minutes past my appointment time. I was taken back when I said I was going to reschedule. There were no other patients in the back, Dr. Carducci was on the computer. No apology for the wait or anything. My husband, who was in the waiting area, saw her enter the office and overheard her say the weather was so nice she didn’t want to come back from lunch. Even when I asked how much longer my wait would be, the staff just said, she knows you’re here. I asked if she was running behind and again I was told, she knows you’re here. My family of six have been patients there for ten years and now we will find a new eye doctor.

This place cares more about making money than they do about actually giving you a proper eye examination and prescription. Despite having worn contact lenses since middle school and telling Dr. Carducci my history, she forced me to go through the «new contact lens wearer» procedure, which added at least $ 100 to my bill. Maybe as a doctor she’s obligated to do so with new patients… who knows (not that she even tried to justify it). In addition, the receptionist quoted me one price for my contact lens order but ultimately charged me another, and I ended up paying way more than other places. When I pointed this out, she was completely unapologetic, with a take it or leave it attitude. Obviously I will not be going back to this place.

I waited for 20 minutes in the chair. No one ever came by to tell me what was going on. The doc didn’t even apologize for the wait. I also think she got my prescription wrong.