Dick’s Sporting Goods

Went there to get ski bibs for myself and my son. The staff member upstairs was very helpful and friendly. Then ran into who I think is the manager to ask about inversion chairs. Again, helpful and friendly. When I got to the inversion chairs, I found the chair locked so it wouldn’t operate, but two staff members were there. I asked to try it out and was told that nobody can try it out because somebody did and hit their head or something to that effect. I said okay, and thought to myself how they expect to sell a chair when nobody can try it out, but whatever. When checking out, the manager ended up at the register and I told him I found the chair but couldn’t try it and told him why. He said no, you can try it out, and then I could tell he was trying to explain that his employee flat out lied to my face while not actually saying that. He was calling the employee on the walkie-​talkie as I left. Good manager, bad employee.

It has a pretty good selection of everything! I like it because they always have people at the registers and help you with any questions! It’s a very convenient location!

Bought a golf grip for my boyfriend for Christmas, paid to have it re-​gripped and left. Came back to return the grip as it was the wrong size and I get told it can’t be done. Every grip is removable and they insisted they couldn’t do it! I asked them to try and they got it off… but they broke it. They broke the one I was returning and made ME pay for it, that wasn’t my fault! Then they charge me for a whole new one plus the service fee! Robbers! I tried to reason with an on duty supervisor but he didn’t even want to listen, he just wanted to charge me and move on. I insisted that I shouldn’t have to pay for the second one as they broke the one I was trying to return! He charged me for both anyways! Horrible service! I was furious!

Today I went to get new running shoes and when I didn’t need help floor people were there but when I did seek help, I had to search for them. But overall customer service was good. they wanted to make sure I was getting the right product and we’re friendly.

Meh…
We found a suitable folding chair today which my mom tested and it was very comfortable. The guy who works the upstairs camping department just blatantly told my mom that there’s no price on it so they can’t sell it. We decided to take it to the downstairs register with the idea that perhaps a manager in charge could price it for us.
Jaleel at the register simply communicated with the upstairs staff by earpiece radio. I appreciated that he tried his best to get us a price and I see that he does his job well. He told us the price was $ 20 and we agreed.
My mother then got frugal which she always does and asked if there was any discount on the item, since it was the last one and did not come with its bag or any packaging. As an «open item» that was missing its carrying bag, it certainly should have qualified for a discount in my opinion, but paying the $ 20 seemed fine to me.
My issue was Jaleel’s unpleasant change in attitude. He wasn’t rude, he didn’t raise his voice or anything, and of course he was still professional. He just gave us short monotonous answers and didn’t seem interested in helping us any further.
I understand that my mom being cheap and asking for discounts can be annoying, but a sales rep still ought to treat a customer with a helpful and cheerful demeanor.
We got the impression that he just wanted us two paying customers out of there as quickly as possible although nobody else was waiting in line behind us.
Next time we will shop at another outfitter store (I will not say what store that is, for fairness to this business) where the customer service that I have received was always far better.

This afternoon I visited Dick’s in Rio to purchase biking clothes and accessories. There weren’t many customers there but tons of staff stocking shelves. I walked around for over 45 minutes and NO ONE approached me to ask for help. When I asked one of the sales people where the bike clothes were he simply pointed upstairs. Once I got upstairs I had to ask 2 other sales people where to find the bike clothes and they merely pointed the way. I spent $ 180 for items without any assistance from any of the sales personnel and the cashier never even thanked me for shopping @ Dicks. Although I needed the items I purchased, I plan on returning them tomorrow and visiting a another sports store that wants my business… If management sees this, please get to work and do some sales training! By the way, I’ve never written a negative review before this.

I get all of my sporting stuff from Dicks untill now. I have spent a lot of money at Dicks. I purchased an item for $ 500 that required a manager and they completly dropped the ball time and time again. I recieved a call from Moe the store manger telling me i need to come in and sign paperwork that they messed up. He said if I dont come in and fix «his» problem he would report me to the ATF. Understaffed everytime I go in. Very sad. Colton and Brian were always very helpful but Moe has done nothing to rectify the situation and when i asked to speak with someone higher up they told me that info was not available to me, therefore I will be taking my money elsewhere.

My daughter just had a custom fitting with Nita. She was superb! Thanks for helping us find the perfect fitting sneakers! Well done Nita!

Many people have been critical of Dick’s Sporting Goods in Gaithersburg, but my experiences there have been quite positive.
I have shopping at Dick’s Sporting Goods at Rio in Gaithersburg, Md. for over two years, specifically to purchase fishing equipment and supplies. The staff in the fishing section is informative, experienced, and extremely helpful. R.J. and Brian and others in that dept., (as well as the store manager) have always been more than supportive when I asked for guidance, just talked bass fishing, or wanted to purchase an item and didn’t know the particular specs about the item. They know everything from fishing, to kayaking and canoeing because Dick’s seems to (at least in the fishing dept.) hire people who have passion and experience in that sport.
Yesterday, while there shopping, I had a conversation with a boat captain who goes there to purchase fishing supplies for his trips.
I will continue to shop at Dick’s for fishing supplies because they have a lot to choose from and a good staff.
–John Weiskopf

I was in the store today as I am in the market for a new treadmill. An associate who was very pleasant to deal with, offered me a floor model. Thank God I did not buy it right there, for later I found out that one can purchase the very same model as a brand spanking new item! I doubt that it is the employee’s fault but I do find this deceptive, to put it mildly and I guess I’ll avoid them like the plague. I recommend you’ll do the same.
Underneath is my online chat with them, verbatim. It produced no result and I had, at times, the impression that the chatter was chatting with a multitude of customers…


System: Welcome to Dick’s Sporting
Chat
Tetta: Initial Question/​Comment: I was in a store today and was interested in a tread mill. The associate tried to sell me a floor model, which I would be happy to buy. On further research I discovered that the very same model –FuelT94– is offered as a new product for the very same price
System: RonTerrence J. has joined this session!
System: Connected with RonTerrence J. Your reference number for this chat session is 1 274 668.
RonTerrence J.: Hello Tetta! My name is Ron, with
. I would be happy to help you with that question.
RonTerrence J.: May I ask are you trying to order the treadmill online?
Tetta:: I was in a store today
Tetta: The associate tried to sell me a floor model, which I would be happy to buy. On further research I discovered that the very same model –FuelT94– is offered as a new product for the very same price $ 599 for a floor model…
RonTerrence J.: May I have the name of the treadmill please?
Tetta: me model –FuelT94– is offered as a new
RonTerrence J.: Please allow me 1 – 5 minutes while I research this for you. Thank you!
Tetta: y
RonTerrence J.: Thank you for holding.
RonTerrence J.: This is a nice treadmill.
Tetta: The session is about to time out…
RonTerrence J.: I have researched this treadmill and it is available online for you to purchase.
Tetta: I did not question that it is available.
Tetta: I would like to know why I am offered a «bargain» on a floor model when the brand new item is at the same price!
RonTerrence J.: I do apologize for the inconvenience regretfully we do not have any control of the prices or conditions of items in a physical store, you would have to contact your local store manager for that issue.
Tetta: I certainly have zero intention to contact the store, I have wasted enough time already!
RonTerrence J.: I do apologize for the inconvenience and I do understand your frustration.
Tetta: This entire conversation will be public within 60seconds after its end.
RonTerrence J.: I do apologize for the inconvenience may you like to speak with a supervisor?
Tetta: The question is whether or not the supervisor might be able to resolve the matter.
RonTerrence J.: I apologize, however our supervisors are not available to speak with over chat. Feel free to call our customer service line at 1– 877−846−9997 and request to speak with a supervisor.

Like many of the other DSG stores I’ve been to, this one struggles to keep small items marked with a price. Also, prices aren’t competitive with what I can find online but I’ve had decent experiences with the staff with the exception of one manager.
I stopped in on black Friday to grab a few things and was in line upstairs checking out when the guy behind me asked about getting a hunting license. I believe the managers name was Jason (white guy with a beard). The customer was told «we aren’t doing licenses today; my lines are long enough, we aren’t doing licenses». No apologies or anything, just very short and direct. I would have been pissed and would have contacted Maryland DNR and advised them right there.
I understand that black Friday isn’t the ideal time to print out hunting licenses, but nobody forced you to be an issuing agent. At the very least, the manager could have been a little more apologetic and made the guy feel better. I had to explain to him how to do it himself online because he was planning to hunt the next day.

I stopped by this location. At first I was impressed by the size. Later I was disappointed. There’s no sense in having a large store If you’re understaffed and extremely cluttered. I’ll definitely seek other stores before this one.

The Gaithersburg Dick’s Sporting Goods located in the Rio is one of the better sporting goods store in the area. I have found the service in all of the departments to be excellent. The sales associates seem to specialize in specific departments. I find the sales associates in the golf, camping and hunting departments to be knowledeable.
On a recent visit, I was set on buying a particular item before I came to the store. The item I wanted was not in stock in fact it had been discontinued by the manufacturer. The sales associates took the time to walk me through several alternatives and explain each one in detail. I found the one I really liked but thanked him and walked away without making a purchase. He was professional and courteous even though I did not make a purchase.
After walking away I decided I wanted to make the purchase but wanted to compare the price to others retailers. So, I quickly compared information from online retailers and found the price to be competitive. I walked back over talked shop with a couple of other customers for about 5 – 10 minutes while the sales associate helped another customer. Once, he was done I made the purchase. I found a great product at a good price!

This Dick’s is a disaster. They are understaffed, the sales floor and aisles are cluttered making it hard to maneuver through the store, the merchandising is sloppy and illogical, and my personal favorite — the dressing rooms smell like rotten Limburger cheese and look like they haven’t been cleaned in years.
I wanted to try on a few items so I rang the bell in the dressing room area and waited… and waited… and waited. I walked around the sales floor looking for someone to let me in but there was no one to be found. I didn’t even see anyone at the cash wrap. Finally, a customer who had somehow gotten into one of the rooms let me use it after she left.
I like Dick’s (that’s what she said) but will not be returning to this location.

This Dick’s was nothing special but pretty much the same setup and same o Dick. They are renovating here so it was a bit confusing trying to find our way into the store. The location was great. It is right on the RIO… yea! Whatever that is… definitely will be back once the season change.

Took my fiancé’s broken bike into the bike shop part of the store this weekend hoping to have it repaired. To our surprise, the staff at Dick’s fixed the bike free of charge!
On a regular basis though it’s hard for me to understand why prices here are consistently higher than the MSRP listed on the same packaging. I know the overhead is probably higher being located in Washingtonian but it doesn’t make me want to leave with bag fulls.

Only fools pay retail, I guess? Having been in here a few times there aren’t a lot of things I would buy. Clothing and shoes here are usually at full retail price. No reason to pay that here when online shopping is easier and often cheaper. The reason to go to a retail store these days is getting thinner and thinner, and it’s largely about service. But I’ve not seen any real help here for fitting or special services for things like tennis rackets. They seem to have minimal staff, and I can’t imagine how they could ever train them in all of the enormous variety of things they carry.
This Dick’s is big; maybe worth hunting for some deals or just browsing. But I’d rather shop at a specialized retailer for a particular sport, or online.

Horrible service, high prices. I’ll pass.

I wonder if this place is on the verge of going out of business. I walked in here yesterday, a Friday evening, and the place was practically deserted with ‘Clearance’ signs everywhere. There were ZERO employees in the shoe department — I don’t know very much about retail, but I’m sure not having staff in the shoe dept is a great way to lose money. It took us almost 10 minutes to find someone who could tell us where the shoelaces were.
Everyone in here generally seems to be burnt out, not that I can blame them considering its a crappy min-​wage job in retail.
To me, Dicks is a decent place to browse for fun items, but not really that great to buy needed items. If I want gym clothes, I’d probably go to one of the nearby department stores

I agree with the posts which state Dick’s is expensive.
I do really like the customer service provided to me each time I visit. Whether I am just browsing or looking to purchase, the sales associates are very approachable and informative.
I also had a positive experience with their return policy. Very simple to follow and the associates did not give me a hard time when returning the merchandise.