Chipotle Mexican Grill

One of the best chipotle in the area. This is the only place that gives me 2 scoops of chicken without asking lol. However, I deducted 1 star because they run out of things too often. Onetime they even ran out of chicken and they didnt even have notice posted on the door so we had to find out after standing in the line for like 5 minutes.

The place was clean. The food taste great. I was thanksgiving day full after eating my carnitas burrito. Four stars instead of five only because I feel like the staff could have appeared less like they were attending a funeral.

I like this spot. Hands down you can tell the difference between this location than Germantown. Even when you call, the voices are totally different. Nice lady when I called. When I called in Germantown the lady sounded drained when she said thanks for calling chipotle .
This place isn’t stingy with their portion
Halloween day they aren’t strict about burritos

I will never go to this little location ever again! The manager is condescending and nasty. I went to buy my holiday gift certificates and She was very rude. The place was empty at lunch time. There wasn’t any lines. But she was too busy to answer a question but she made faces at me. I walked out not buying my gift cards. Why would I spend money some where while they treat me like garbage? I was planning to buy4 $ 25 gift cards. I guess they feel they don’t need the business. I did email the main office but said they look into it. Avoid this place

After standing in line, I finally get to order, only to discover «they ran out of» crispy taco shells. This is like McDonalds running out of hamburger buns

I have been going to this location for over 10 years now, the past year its really gone down hill. dont even bother showing up after 9:15 because they run out of everything and dont make more. been here plenty of times when they didnt have anymore white rice, certain meats and guacamole. seems like lately they have been hiring people from mcdonalds, rude nasty and dumb. the rice has been crispy and not cooked all the way, it lacks flavoring. the tomato salsa once had some nasty can taste.

Oh, Chipotle. I can’t understand why anyone would visit you of their own volition, with your ridiculous line out the door and your insipid «Mexican» food. Yet I seem to end up getting dragged here time and time again, by friends or family or coworkers, despite the presence of markedly superior and comparably priced local Mexican fare (read: Taco Bar). I will say this about this location — the (extremely overworked looking) staff are generally polite, and the restaurant appears to be clean. And other people seem to like it. That merits at least three stars in my book.

I’ve never seen so many people accomplish so little. Chipotle’s are supposed to function like an assembly line, this one functions like one on benadryl. So many times during the lunch rush, the line will snake around the restaurant and out the door. And it doesn’t help that construction workers enjoy coming here and ordering 86 burritos for the whole site.
Some of your orders will just get flat out ignored. I enjoy playing the missing tortilla game at this location. I always order the bowl with the tortilla on the side and then take bets on where in the line the tortilla will get left behind, at which point I will have to frantically point it out the the glassy-​eyed workers.
Having said all that, I still come here like twice a week because I’m a disgusting pig who is afraid of change :(

This is absolutely the worst Chipotle I have been to. They tried to rush you by asking you about the next topping when they are still scooping the ingredient at hand. When you ask for more, they look offended and grumpy. What’s more, they are extremely stingy with the non meat ingredients which you have a right to ask for as much as you want. When you ask for more non meat toppings, you have to ask 3 or 4 times because they are so stingy with the portion.
When Chipotle had the buy one get one free promo, I paid first instead of having them first scan the offer on my phone. I also gave them a coupon to redeem free chips and salsa. The cashier refused to redo the transaction and did not give my free chips and salsa. I remembered the chips and salsa after I went back to my office and immediately rushed back. There the cashier didn’t seem to remember I gave her a coupon. I pointed out they could check the camera if she didn’t believe me and the manager came over before they grudgingly gave it to me. The cashier also never mentioned that buy one get one free deal had to be redeemed on the same day.
So the 2 days later when I came in and tried to use the offer, they finally told me I had to have a 2^nd order too to redeem it, they made no effort to rectify the situation. Another 2 days pass by and I go in and this time have ordered another entrée. When I got presented my offer again, the cashier immediately again says you need a 2^nd order for it to work, before finally realizing my 2^nd order was there, that shows how much they really didn’t want to honor their own promotion.
Finally when my office had ordered catering from this Chipotle, they skimped on a lot of utensils and food.
Chipotle corporate needs to come fix this franchise because it is horrible.

I have no love for Chipotle, but it’s not the worst option out there. The food here at this location is bland and my bowl was full of water from the veggies and the three salsas (mild, medium, and hot). I’ll add a star for the great service.

I went to this chipotle the other day and I am very disappointed with them.
I don’t know what it is but the food just doesn’t have the same taste. Someone in the back is not seasoning the rice, meat, or corn properly and it saddens me.
I thought I was taking home a great meal and all I could taste was bitterness.
However, customer service is great and they are quick getting things prepared.

Poor customer service. After rushing me through and not giving individual attention for my order, they gave me a smaller drink than I ordered and when I brought it up to them I got attitude from the cashier.

Can never go wrong here, I get a bowl with two kinds of meat, no rice, no beans, but extra veggies, hot salsa, and guac.
Wish they had all natural sodas, instead of the HFCS laden Coke products.
Good deal on the kids meal.
And good call on getting rid of the suppliers whose pork wasn’t meeting standards, integrity is everything.

You can’t go wrong with Chipotle. I prefer this location to the location in Germantown, because parking is much easier and the line tens to be shorter. They never charge you more if you want any extra besides meat.

This use to be my favorite chipotle, until the new staff came in. One staff in particular annoys me the most. That little blonde cashier who is constantly complaining about everything has got to go. This girl will finish a conversation and a half before she thinks of greeting you to let you pay. Her attitude is also one of the worst I’ve encountered anywhere. At an already slow chipotle, this girl makes it worse on all of you.
If the manager is reading this, either discipline her or fire her. I, for one, will not be coming back to this one.

I ordered sofritas (tofu) on January 26^th because my receipt entitles me to another entrée of my choice anytime between now and the end of February. I would love to eat at Chipotle every day, but sadly, there is not one close to my workplace. Today was a snow day and I had the luxury of teleworking. Someone in my neighborhood recommended the Kentlands location over the newer location at Rio Washingtonian because she said they were more generous with the meat toppings. She was right! I mean, I really HATE having to beg the server at Chipotle or any other fast-​casual restaurants to add a generous helping of chicken, steak, or sofritas without being charged extra. This location in the Kentlands is very well maintained. The line, just like every other Chipotle I’ve been to, doesn’t move lightning fast, but the workers are calm, professional, and very attentive. I will definitely come here again.

Service was a bit slow but the line had a steady methodical pace. Can’t really day to much about chipotle. Greens looked fresh and the fajita veggies were nicely cooked. Plenty of chicken for my bowl and just the right amount of Pico de Gallo to top it off. 2 bucks is a bit steep for guacamole but how could I resist. Good spot for lunch or dinner.

My bowl was *incredibly* salty — something was clearly completely oversalted — and the water tastes disgusting. Not returning here — will find another place to eat when in the Kentlands!

We all know Chipotle by now so I am not going to explain anything.
If you live work in the Gaithersburg/​North Rockville area, this Chipotle is significantly better than the Falls Grove location. You actually get full, well wrapped, no skimping on toppings burritos.
Side note on all Chipotle’s — I am really frustrated that steak has gotten to the point it is so chewy I cant eat it, bacon was taken out of the pinto beans, tofu was added to the menu, and the chips are almost never limey and salty anymore. All this and queso has never been added to the menu?!

This was strangely my first experience at (any) Chipotle. I know, shake your heads, it’s like I was raised in a cave: P However, I’ve lived around no easily reached Chipotle in the last 10 years. My closest one is in a very difficult to navigate shopping center I NEVER visit – and when I lived out West in WA state for 3 years, there were none in my little tiny town (they remedied that shortly after I left to come back here).
This one was suggested by the boyfriend’s little sister to celebrate Cinco De Mayo since it’s one of her favorite places to eat. So me, the boyfriend, his little sister and their mom ventured to the Kentlands, about a ten minute drive from their house and braved it.
Despite reading about how long service tends to take at this particular Chipotle, we were in line less than 5 minutes. It was busy, but moving quickly. J’s mom ordered a chicken burrito bowl to go for their dad, sister E ordered a chicken burrito bowl to share there with mom, J ordered a steak burrito and I ordered a barbacoa burrito. Both J & I got pinto beans, brown rice, pico, the medium red salsa and a bit of cheese.
Mine was very good, I ate almost the whole thing, I found I preferred mine with a dash of Jalapeño Tabasco on each bite. J loved his, but of course unlike me he’s been hitting up Chipotle’s for years so already knew what he loved.
It wasn’t as clean as it could have been, but it was a very minor complaint. Further visits will be needed before I can raise it above 3 stars, but finally I get why people like Chipotle – it’s good stuff and didn’t give me the *gut bomb* feel some fast food places can.