United Space Storage

HORRIBLE experience.
I booked a truck with 48 hours notice, confirming on the Budget website that they had the exact truck I needed (the reason I picked this location in the first place). The morning of the reservation, I called to let them know I would be coming in a little later to pick up my truck — they did not answer (this is not unusual, you have to call roughly 20 times to get someone to answer), so I left a voicemail. An hour and a half later, I received a phone call from the woman working who told me that they did not have my truck available. She said they rented that one out on Friday, which made NO sense, because I had reserved mine on the website that confirmed they had it on Saturday. And they were just now calling me — an hour and a half after my reservation time to tell me this.
I went immediately to their office, where we were told they only had a 16 ft truck available & it would also cost $ 30 for insurance. My mom and I were the only ones there & neither of us felt comfortable driving a 16ft truck nor did we feel it was fair to have these extra fees. The lady assured us my card would not be charged if we walked away, due to the circumstances (we had movers coming to help us in less than an hour).
Two days later, I receive a $ 50 charge to my card. I call Budget to get this mistake removed, explaining the situation, and the customer service rep tells me I was charged a $ 50 cancellation fee, because they offered me a truck and there was nothing he could do about it. I did not understand, and pressed for more information asking him to help me understand this, as we were assured our card would not be charged. He then proceeded to hang up on me.
The employees at United Space Storage were also no help at all. When I called to ask about this, the woman on the phone told me that the $ 50 cancellation fee was there policy and she was sure that no one told me my card would not be charged, because they always follow procedure.
DO NOT rent a truck in advance from Budget. I thought their prices were better than U-​Haul, so I booked with them, but instead I ended up paying $ 50 for a whole lot of hassle and frustration and no truck, and another $ 40 for the U-​Haul truck that actually did its job.
I do not appreciate the lack of professionalism found both in Budget’s customer service line and their retail locations. I will be sure to never use them again.

Tried to charge $ 50 cancellation fee for reservation when they did not have the truck that was confirmed available for rental.
Manager is belligerent by nature. Needs training in compassion, understanding, empathy for others. Will interrupt every attempt you make to communicate with her and has the gall to ask you to speak more loudly and then interrupt you again. Would have been absurdly comical to witness had I not been the person needing a moving truck and stressed out by the lack of professionalism and courtesy of someone in a customer service position while having to pay out of pocket for movers’ extra time due to business unpreparedness.
A disorganized business: customers were left outside waiting in the rain during business hours for at least 15 minutes waiting for employee who claimed she «didn’t know anyone was going to be here» even though a confirmation call was answered the night before. Manager claimed she left business for «a moment” – 3 separate customers were left outside in a storm waiting during business hours and with reservation for her «moment» while door sign said «open».
Claimed calls were made same morning of reservation but received a «busy signal» — in 2015 when do cell phones give busy signals? — This business is dishonest.
This business is uncooperative. When knowledge of truck not being available was made, the overwhelmed employee attempted to find a workaround but was met with staunch refusal by her puppeteering manager. Manager refused all requests at troubleshooting matter in courteous fashion and called it «giving her a hard time». Hung up on me when I attempted to inquire about $ 50 charge on credit card when there was no actual cancellation (they did not have the truck available).
I am still confused as to why this manager is so vexed by me, as if my very existence is enough to garner her furor. But judging by other reviews, this seems to be a general experience. My only hope is that her employee has enough resolution to leave that toxic environment and knows there are still good examples of leadership elsewhere in the world.

Budget truck rental — The absolute worst. I have never been treated this way in my life. Period. The woman running the show is the most abrasive person I believe I have ever met. When I inquired about the truck insurance, she went nuts… and threw me out of the building!!! Bad, just bad.