The Truffle Cake Co

I have purchased truffles twice from this company and I had two very different experiences.
The first time I ordered was about a year ago through the website and had them shipped as a gift. The order was processed smoothly and the recipient got the truffles and enjoyed them.
Then I saw a Living Social deal and decided to get another dozen, thinking about them as a gift again. However this time you could not order through the website but had to call. When you call, it is a 714 area code and like others have said there is no mention of the business on voicemail or when someone picks up the phone. So it’s a little disconcerting. I called Dec. 15^th (10 days before Christmas, no problem right?) and left a message hoping it was the right number. The owner called me back with «I saw someone called me from this number». Very strange for a business. Then I was told she was too busy for any orders until after Christmas. I asked to place my order for after and she said no, I had to call back after the holiday.
Next I received an email December 17^th from the company (since I was a previous customer and on their mailing list) encouraging me to buy treats from their website for Christmas. Odd since I was told on the 15^th they were too busy…
So I called back Dec. 28^th and someone different answered the phone (daughter?) and said they were closed until Jan 6^th. Now I’m getting a little agitated (my deal expired the end of January and I was wondering if they were trying not to honor it) and the girl said to send them an email for when I wanted the truffles with my voucher code and phone number. Plus more answering the phone with «Hello?» and almost acting like she didn’t know what I was talking about.
I sent an email requesting to pick them up January 10^th and received a reply back that that date was fine and they were open 10 – 4:30. I was excited to get them — since it was past Christmas I’d just eat them myself. That morning the owner called me asking when I was gong to pick them up. What’s wrong with business hours? But I said between 1−2pm. She said she couldn’t leave the truffles so she would get there at 1 and wait. I was on my way to get them and she called at 1:10 asking where I was. I just found this all to be an awful lot of hassle for some truffles. Plus she sounded put out, like she was doing me a favor. I got there at 1:15 and she was in the entry way of a building holding the box. I guess she makes them at home and uses the building as a place to meet.
The truffles (dark chocolate pumpkin spice) WERE delicious. However, there is NO WAY I would get through this much effort again to get them. Perhaps I would order them through the website again if they could be shipped and I didn’t have to do any business on the phone or pick anything up.
I agree with Ken who said she should probably stick to catering or giving them to friends. Or web orders only.

I got a Get My Perks for The Truffle Cake Company with hopes to order a dozen for Thanksgiving. The phone was answered like a home phone and after asking was this the Truffle Cake Co. she said with a tentative yes and asked what I wanted. I was told a dozen and she said it was too late 6 days prior to the holiday. She said call back after T’day and give her 24 hours to have the truffles.
My wife made a subsequent call and was told again she needed 24 hours notice. OK fine but I really don’t want a dozen truffles at the convenience of the owner.
Today (12 – 17) I called to order sometime this week. No answer except a cell voicemail but my call was returned only to inform me she was too busy to fill any «coupon orders» before the holidays. I needed to call after the holidays.
So I’ve just asked to Get My Perks to issue a refund, I’m not waiting for the business owner to let me know when it is convenient for me to have a dozen of her truffles.
My suspicion is this person makes wonderful truffles, decided Get My Perks would help her business but has a poor business mind. She should stick to making her treats for friends and maybe catering but not full scale business. I’m not happy with her and wouldn’t do business if her truffles were free for me in the future.