I like how I get to sit here for 15 mins while they take personal phone calls and text. Then after 20 mins when they take me some call ahead comes in and goes first. So there were 3 people working with no customers and I sit and wait.
Mary D.
Classificação do local: 1 Gainesville, FL
I’m very disappointed with my first(and last) visit. The stylist, Sara, was pleasant and fun to talk with. She wasn’t familiar with the style I wanted, so I took quite a bit of time to explain and demonstrate the technique. I figured I just didn’t know the right term since it’s very common; I’ve been getting it done like this for about 4 years. In fact, I found it on their web site just now: «Short layers with disconnection.» I don’t style it exactly like that, but the long upper layers in front tapered back and over the short layers or undercut is the basic idea. My hair had grown out quite a bit since my last trim(«dog ears» as she called it), and I wanted to maintain the length in front, on one side, as much as possible. I explained that I understood some would come off with creating the«chunky layers» i wanted; I didn’t want it blunt. I wanted movement. So I asked her to only take a tiny bit off in the front, and of course the layers might go up an inch or so. Then it should taper up gradually to the back, with the short undercut. The only thing left of that length is two thin pieces. The rest of my hair was thinned out so much – «blended,» as she called it – that there’s hardly anything left. Just a bunch of wispy hairs 2 – 4 inches shorter than it was and irregular – this is all around my face, too; it’s a short cut. And there’s no tapering because most of what was in the front was removed except for a few hairs dangling out here and there. So it’s mostly a straight line to the back(really short, above the ear instead of below or at least at the ear lobe) with the few longer wisps in front. It looks like half my hair fell out or got singed or something. And when it’s humid, all the little hairs stick out like split ends or as if they’re damaged from the highlights I get(but it’s not). They don’t lay smooth because they’re all different lengths, like it was broken from using a too-tight rubberband or something. My hair is baby fine and not very thick to start with – it can’t handle the razoring or blending – there’s not enough to work with. And I asked her to not use the«razor» or whatever she was using(the side of the scissors, maybe), but she insisted she needed to do that for«blending.» I didn’t ask for blending; I asked for layers, the kind of layers created by using scissors to cut one section at a time at an angle. But I let it go, hoping for the best(wrong move, I see). I had demonstrated how to do it(very common, very easy, and I assumed she knew how), but she didn’t do that. She did it her way and created a complete disaster. My only choice now is to go really short to remove this mess. For such a basic cut, this shouldn’t have happened. I stopped by the shop to explain, but apparently management doesn’t have a procedure for complaints. Asking repeatedly«what do you want me to do» doesn’t help nor does getting whiny and defensive(I *know* she didn’t cut layers, but whether she used a razor or something else I’m not sure; she kept saying she didn’t use a razor… well, it wasn’t cut the way I wanted it cut, regardless of terminology. Maybe«scraped?»). If it were my shop, I’d train stylists to pay close attention when someone complains, really look at the hair, and use it as a learning experience(assuming the customer is reasonable, which I was), and then offer a gift certificate to get the customer to come back. If she would have handled it better, I’d have come back to let her fix it because I liked her; she’s a nice person even though she made this mistake. At least she finally agreed that she sees the problem. That helps. But I won’t go back. I guess you get what you pay for!
Jerry H.
Classificação do local: 5 Gainesville, FL
Stacey and Nikki were very good to work with. Very happy with the cuts my son and I received. Friendly place to have a cut. Enjoyed talking with my stylist, Stacey. Thank you. I will return and hope you are there
Brian A.
Classificação do local: 3 Gainesville, FL
I’ve been coming here for years, as with any haircut place you’re lucky to see the same person more than 3 or 4 times this place is no different having a high turn over but the crew is always pretty proficient and friendly. The best Stylist currently working here is Stephanie. Mariana seems pretty rushed but i think it’s more that she doesn’t talk my ear off and focuses on my hair. I’d never rate a supercuts 5 stars as all the locations I’ve been to have made me wait for an employee to do paperwork rather than doing this sort of thing during a slow shift and none of them train there staff to keep the personal talk and drama down in front of customers.
Ken B.
Classificação do local: 1 Gainesville, FL
First time I got a haircut here, about four months ago, things went so well, I thought I had found a regular place. Two months later, the same stylist, Mariana, gave me a cut, and she seemed rushed and distracted, talking to other stylists. But the shop wasn’t very busy. The cut was not nearly as nice as on the first visit. Willing to give her another shot, believing anybody can have a bad day, I went back yesterday with my wife, who sat with another stylist, Stephanie. There was only one other customer in there when we arrived, and a total of three stylists. Yet the two stylists working on us rushed as if they were slammed. Mariana slipped with the electric trimmers over my left ear, then blamed me for moving. I told her to just go shorter all around, no problem. She said she couldn’t do that, as it would look worse. A few minutes later she asked, «How’s that for you?» I said a little shorter, please, and she actually whined, «But you told me number 8, I would have to start over.» Note that I could see the spot over my left ear where she slipped upwards with the trimmers. My wife got a terrible cut, very ragged and uneven in the back, despite Stephanie saying, «Your hair is so easy to cut because it is so straight.» Despite the two bad cuts, I tipped well, impulsively. I should not have. I debated posting here, because I don’t like to be so critical, but my wife’s hair has to be fixed someplace else, and when I see it, I know I have to warn others. One other thing: All the stylists are trained, apparently, to greet anybody coming in, no matter how many times you’ve been there, with, «Is there something I can help you with?» What do they think we walked into a hair stylist’s for?
Ce G.
Classificação do local: 1 Gainesville, FL
Have normally enjoyed the haircuts I get from here, Thank you Samantha. But, today, oh my. My regular was on vacation but I needed a style so I decide to let Mariana do it. I literally stopped the«stylist» in mid cut because I could not take it anymore. She was literally grabbing handfuls of hair and just chopping through it. Then she took the electric trimmer and ended up giving me burns on the back of my neck. I told her that this was not the right way to do it and she replied that this is how you cut hair. Not mine. You can’t just cut curls by measuring how much you cut. Ever heard of cowlicks? Anyway, Samantha will be back on Monday and I will definitely give her a call about this. In the meantime, I look like someone cut my hair while they were drunk and blindfolded.