I had a terrible experience here. New in town, and I had to pick someone for my HMO insurance plan. The doctor featured on the website was no longer with the practice, but I was encouraged(when I called) to see the nurse who had worked with that doctor. Big mistake. When I developed a bad infection after an accident, this nurse didn’t treat it appropriately. She offered no help with the intense itching and the way it was spreading – she offered no help except to say«come back if it gets worse» but she said that on two visits I made because it was worse. The antibiotics didn’t work, and she didn’t do a culture. I realized she was clueless after doing some research plus what I learned from a doctor at an urgent care center. It was so bad it was spreading all over my body in little bumps and oozing yellow pus all over my calves, and I had to find help. The urgent care doctor could see what was going on right away, and I was prescribed over-the-counter relief for the itching, over-the-counter antibiotic cleanser, and an antibiotic that worked. Plus specific instructions for how to care for the problem, which improved right away(and I got relief plus badly needed sleep). I was finally in good hands. This nurse should have got one of the doctors involved – they might be fine, though I don’t know. Or she should have sent me to someone more experienced, maybe a dermatologist. As it is, I have scars and discoloration on my legs now unlike anything I’ve ever had. Plus the suffering – it was awful and took over a month to clear up and another month for thick layers of skin to dry up and peel off. Worst experience I’ve ever had – and it didn’t have to happen. If she would have acted immediately, this wouldn’t have happened. Plus I’ve learned it can infect bones and other parts of the body, like the brain. Life threatening, in other words. Also, they charged me for a co-pay when my insurance plan clearly states the first 3 visits require no co-pay – they pay in full. Office staff didn’t want to hear it so I paid, figuring they’d refund me as soon as they looked into it. But they didn’t. I had to make all sorts of phone calls to get my money back for three visits, and I never got the last one because I misplaced the receipt for a cash payment instead of debit, if I even got one(I don’t think so). I’m sure if you have the flu or something common, this place knows how to handle it. My feeling from this nurse, though, is that they don’t know how to handle something unusual(I don’t know if my situation was unusual, though). And they’re not caring enough or confident enough to send you to someone who knows how to handle it. You’re on your own if things don’t go right. It’s also possible they’re constricted by HMO insurance policies, which is still not serving the patient and, in my case, resulted in disaster.
Derek S.
Classificação do local: 4 Tampa, FL
This has been my primary care provider during my time in Gainesville as a student. They have a very nice staff and Dr. Dean is great. I would definitely recommend this place to anybody in search of a new PCP. They are great at scheduling you quickly and they get you in and out when you are there. The waiting room is very nice and comfortable and the exam rooms are clean and nice as well. Give them a shot.