Palm Beach Tan

Employee called me a B and refused to let me tan because it was 30 minutes until closing and she didn’t want to clean the bed again.
Called to talk to the manager and she wouldn’t call me back.
Went back because I had paid for 3 tans and I wanted to use them, the girl told me they expired. But no one told me they would expire or when when I purchased them.
Bait and switch scam.

By far the worst tanning salon I’ve ever been to. The majority of the employees need attitude adjustments, and they have no problem putting you in a broken bed. After informing one of the employees that the bed I had just finished «tanning» in had 5 broken lights, she said «we know so sorry» and walked away. I wanted to say, «so do you not care or are you just plain stupid?» Either way, this is no way to run a business, and either way I wasted my money and time going here, and left frustrated with a spotty «tan». If it’s not that it’s having to wait for a half hour to tan, or seeing that the bed hasn’t been properly cleaned or even cleaned at all, or being charged more than I was told. In summary, this place is awful and if there were any other salon near me, even an extra 10 minutes away, I would go there in a heart beat.

$ 55 for one spray tan is too expensive. They also need 2 booths because there was a line of 3 people ahead of me.

I am visiting from out of town, but needed to use my monthly spray tan. The staff was not helpful or nice. I explained I was still fairly new to the experience, but her rudeness continued. Then she sends me to a machine that she said was the one I used last time (at my normal location) however this machine was not the same one and was VERY different. Leaving Palm Beach Tan I am unhappy, and highly likely to stop my membership since this is the one I will use when I travel over the hoildays and summer time. I was so confused in the booth, and now feel that the spray had to go on unevenly. So disappointed.

Nothing to complain about at all. This location is always about the business. Quick fast in and out. Time is money. Staff is always friendly and eager to help. This place has done so well over the past 4 years they had to buy out the real-​estate beside them to compensate for their day to day traffic. Now that I think about it, this is the location I originally signed up at. It’s now been 5 years and have yet to cancel. Guess it’s safe to say that I am a satisfied member. Thank you Palm Beach.

Super friendly staff, literally went above and beyond to accommodate me a number of times. I did the spray tan which I highly recommend versus a bed. Also, love that they are open late!

This is my favorite Palm Beach Tan. I wish I was closer to Gainesville so I could go here more often! They have the best selection of beds and the store is huge and sparkling clean. The staff has always been friendly, not pushy, but seemingly genuinely happy to help you find the right lotion for your needs. Also, I learned today that apparently they get first pick of the «sweaty bands» headbands that I am currently obsessed with. There were so many to chose from it was hard to pick only two!

I’m pretty happy with this tanning salon — beds are always clean, wait time isn’t too bad and the staff is always super friendly with me. The prices are pretty steep even for the lotions, but I suppose that’s to be expected at any tanning salon, but I do love the variety of beds they offer and I never walk out burnt! Would definitely recommend Palm Beach to anyone!

I have only recently started going to Palm Beach Tan. The staff have always been very friendly and helpful. This past Friday I decided I wanted to be healthier and try a spray tan. My greatest fear was looking orange. My greatest fear happened. It was an awesome experience until I woke up the next morning. I have spent the last two days scrubbing myself with anything I can find. I bought exfoliating gloves and I’m finally starting to see some difference. I’m not bashing Palm Beach Tan. I’m the idiot that made the decision. I’m writing this in hopes that I can spare someone the embarassment of looking like a jaundiced human carrot. I have hardly left the house becuase of how harsh I look and the comments some of my closest friends made. Just be sure you know what your doing if you get a spray tan. I for one will never do it again.

Super friendly staff. Very clean. It’s my first time tanning in many many years and the staff was great. Made sure I got the best deal, very helpful and not pushy. They were busy but didn’t have to wait long.

Clean beds. The girls are sweet and upbeat. They push for lotion but give them a break, they work off commission and lotion really is a MUST unless you want leather skin when your 50. Would recommend PBT to anyone!

These girls have the worst attitude problems. I dread having to go in here and deal with them. The high sales pressure is awful. If there was another place that offered spray ran services I would drop PBT quick.

I literally dread coming here to tan. I get good price and it is the only one in the area but ⁸⁄₁₀ employees just have the nastiest attitude I have ever encountered… Seriously, these girls are worse than used car salesmen.
Which is ironic, because I come in, give my name and the amount of time I’d like to tan and somehow they cant just leave it at that; I’m always getting hassled about how I need to upgrade or get x, y, and z lotion. They can never just accept a no thank you when I decline either, instead they just push further and further. I’ve gotten used to it and pretty much come to expect it but today was my last straw.
I go in to buy a silver level session and the employee goes along the lines of, «You know, silver level doesn’t even actually give you a tan, just a base so it’s really just a waste».
Okay, why would you EVER say that to a customer? Not only are you challenging their request in an incredibly rude way, but you are also saying the equipment that the company owns is a piece of crap — because if that was truly is case, why are you even offering it as an option to clients? I don’t think PBT would like to know that their employees are saying silver level beds (of which they have a ton) are a «waste». I’ll be back to use my last session but then I think it’s finally time to stop «wasting» my money here.

For the amount of customers this place has, there aren’t enough beds and if its noon or 5pm you are waiting for over 30 minutes for a bed, for it to be cleaned, and for the girls there to remember you are sitting there waiting… and if you are waiting, you should pray there are enough spots for you to sit or standing for 30 minutes gets old, quick. The waiting area is so small and the people in line are basically standing on top of you when they walk in the door.
I have posted pictures of the beds that have parts broken, music that doesnt work through the speakers, and even contacted customer care. 3 Months I have had this membership and NOTHING has been done about it.
Half the time the beds are cleaned half-​assed. And by that I mean, they dont wipe down the button area, the area where you grab the bed to close it and the bed itsself. How do I know? I have to bring my own wipes because I can feel the gunk that is built up there from tanning lotion. Also, I got an infection on my leg from the beds so I definitely bring my own wipes from now on, just counting on the days when I can cancel my account and lay by the pool since this the options for tanning salons are slim around this area.
For the price I pay for a membership, I wish they’d get their act together and clean the beds, fix the beds with broken parts, lights etc and expand to accomodate everyone.

Great place. Very clean. Nice staff. Open long hours.

I wanted to update my rating because I have been going here for four months straight now. The 24 hour rule is still in effect and still a little annoying — but I’ll take it as long as the beds are always clean, the staff is always friendly, and the prices stay the same! For $ 29.99/mo you can have unlimited tanning in the Level 1 beds. I did this the first month and got a great base tan (and I’m a natural redhead!) I upped my plan to the Level 2 beds for $ 49.99/mo and am not disappointed at all! I would definitely recommend this salon to my friends. They also run specials each month, including buy-​one-​get-​one-​free upgrades, 25% off lotion, etc. One bad experience doesn’t equal a bad company and I plan on continuing to tan here as long as I have to live in NOVA.