MyEyeDr.

NEVER GO HERE.
We came in needing new glasses for my husband.
We came in on Monday the 6^th and were told they would have them by Friday the 10^th. We told the girl working with us (I wish I had made note of her name) that we had to have them by Friday June 10^th, as we would be moving the next day, Saturday. She said, and I quote «oh yeah, that won’t be a problem.» So we coughed up the near $ 400 for his new glasses.
Well Friday comes around and we call asking if they are ready to pick up. They then tells us they will not be ready till the 18^th, next Friday. We explained we were told without hesitation that they would be ready by Friday the 10^th. We requested the order be canceled. A manager spoke with us and said he could rush the order and have them finished earlier and he would over night them to our new location. On Tuesday the 14^th, we were notified by text they were finished. We called that day and spoke to a customer service rep again asking if they would be overnighted to us. She confirmed they would be.
Thursday the 16^th, still no glasses. We call again and ask for tracking info, and again confirm they were sent overnight. The rep confirmed they were. We looked up the tracking info provided, and it states they are not sent overnight and will arrive the 22^nd. Appalling.
I wish we had demanded a refund when we first found out they would not be ready in time. From that point on they lied to us without hesitation multiple times. They are over priced and absolutely the worst customer service I have ever experienced. Never shop here, I know I never will again.
Update 6÷24÷16
Well his glasses finally arrived to us here in Texas on the 22^nd. So much for them being overnighted. To add even more salt to the wound, the glasses don’t fit his face! He loved the frames in store, but they arrived loose and one of the «arms» is bent outwards so if he isn’t careful they slip down easily. The frames were certainly not loose in store, otherwise he wouldn’t have chosen them. These are seriously damaged. So we decided to look up the closest location to us. Of course there are not any in Texas so we have no way to remedy with issue. We paid a near $ 400 for trash! Appalled with this business! An absolute rip off. Even if I still lived near a location, I would not keep these glasses, but go in and demand a refund. DO NOT WASTE YOUR MONEY HERE.

This place is the worst…
Monday June 6, 2016 I went in to get some new glasses as I have seriously needed some transition lens glasses. I told the sales clerk that we would be moving Saturday and if they would be available on Friday June 10 for pick up she assured me that that would not be an issue and she would be sure that they would come in by then. On Friday afternoon I called to see if they were ready so that I could pick them up. The lady over the phone told me that they would not be ready until June 18 the following Saturday. I told her that I was assured that they would be ready. She told me that I could speak with a manager, after informing the manager of the situation he told me that he would be sure to have them done as quickly as possible and contact me when they were done and that he would overnight them to me. I received confirmation that they were ready via text message on Tuesday June 14, I called them to tell them where we were living so that they could overnight them. They sales clerk on the phone confirmed that they would be sent overnight. Today June 16 I have not received them so I called again to receive a tracking number. When I looked up the tracking number it says that it will not arrive until June 22. Needless to say I have become very annoyed with their lack of customer service as they have repeatedly lied to me. I am fine with things taking time but I would like to know that up front. Do not assure me that things can been done if indeed they cannot be accomplished. Had I known that it would be this long I would not have ordered them from them prior to leaving.
I highly recommend looking elsewhere if you need glasses or contacts. They seem friendly but our dishonest. I regret doing business here.

parking are limited, they are busy.somewhat. office are not tidy very unorganized. the doctor nice lady however she sick and pregnant to check up on your eyes… unprofessional to some level. it’s like a fast food chain but in glasses term… no smile at all. I guess it’s not a good job. in a great plaza they tend to rush you in and out.

I highly do NOT recommend. My husband was scheduled for an appt on Tuesday and I called to see if I could get in as well. I couldn’t, which is fine, understandable. After that I mentioned that my husband only told them he needed glasses because he needs to buy glasses, but he needs a contact lens exam as well. Chantrell then said they can’t book him a CL exam as well. Since I worked in optical I knew that this was ridiculous. The CL exam doesn’t add much more time to the original exam itself. I asked to speak to a supervisor and she said it was their policy. That is ABSOLUTELY rediculous. Not only did they lose two patients, they lost a sale for glasses and a sale for both of us to have a year’s supply of dailes total one contacts. The contacts alone would have been a $ 1400 sale. Ehh, your loss.

I went to the My Eye Dr. — Gainesville location for an eye exam update. It had been a few years and I was due. Exam was fine and the doctor was very nice, however it felt like they used high-​pressure sales tactics to force me to purchase a more than two-​year supply of contact lenses, afterward. I wasn’t even given a choice — as soon as I sat down at the counter after the exam the salesman said «I’ve already put in your order». Not once did they say anything as basic as «this is your new prescription, how many boxes would you like to order?» And like a sucker I fell for it. I don’t need years worth of lenses, I don’t even know where I’ll put them, let alone if my prescription changes during that period. I feel like I was ripped off and will not be going back to this location.

I definitely recommend that you use these guys… fair and honest and high quality. I have used this location two years now for purchasing new eyewear I have found the prices to be of value. I really like the doctors and techs at this facility.

I called at 3pm on a saturday afternoon and I was lucky that they were able squeeze me in at 5pm. I was late which I felt very very bad about however everyone was still really friendly. The girl who checked me in was really friendly and got me all squared away to see the dr. Once we finished everything that needed to be done I went in with Dr. Farahmand. I will say the Dr. was without a doubt the greatest eye Dr. I wish she could be my Dr. for everything.
When the exam was over, I browsed around while waiting my turn to see Angie, the woman who helped me settle on the frames I wanted to get. She too was extremely friendly and not pushy at all. From the get go I made it known that I wasn’t looking to break the bank on a pair of glasses and she completely agreed with me.
Over all a very good experience!
I read some of the other reviews (after I had gone) and I did not get any negative vibes. Especially since I was late and they still were very friendly and helpful :)
I will say I still need to go pick up my glasses (in about a week) so hopefully I still feel the same way after I pick them up!
Picked up my glasses yesterday, exactly when they said they’d be available, and it was a quick in and out. When I got home though, I realized they were really loose, so I went back and with no problem at all they adjusted them for me :)

This place is ripoff. Receptionist name Cindy is very rude. I would not suggest anyone to visit this place.

I had an excellent experience visiting this location. I was able to walk right in, and they happened to have a cancelation and were able to get me right in to an eye exam. The optomologist (a female, I wish I could place her name, was absolutely wonderful!) and was so friendly and knowledgeable. Then Alex helped me pick out a sweet pair of blue and black Ray-​Ban frames. Within a week, I received a text message that my glasses were available for pick up. All in all an awesome experience and I would recommend this location to anyone needing an eye exam and/​or some new glasses.

The doctors are friendly enough but the whole experience reminds me of buying a used car. We had insurance and it would have been less expensive for us to skip the insurance and go with one of their coupon deals. Not a good value!

My experience was mostly poor, beginning with when I first arrived at the office. The receptionists were very rude. I stood in line waiting to be checked in for a good 10 minutes and when I actually got to the front to confirm my appointment, the receptionist practically threw the clipboard at me with paperwork. Upon scanning the forms, I realized that I could have easily started filling this out had they not kept me waiting. She also spoke to my mother who was with me like she was an idiot and incompetent which was an immediate turn off.
My name was called and I hurriedly handed back the clipboard by which the rude receptionist, giving me the dirtiest look, asked if I was finished.
The prep assistant who tests your depth perception and measures your eye pressure was impatient and clearly does not enjoy her job. That experience was awkward and actually kind of tense, which is weird since I don’t know her in any other capacity than a stranger.
The actual doctor was fine. The small talk exchange felt very rehearsed and unauthentic but she was great at her job, asking if I had questions and moving swiftly through the exam.
The «eyewear consultants» were friendly and nice. The person who assisted me was able to give me a pretty great discount which makes me believe that the frames and glasses are a totally arbitrary markup.
Lastly, the office promised that my glasses could be picked up in 2 hours. False, turns out they didn’t have the lenses. They said come the next day. No call. I went back the third day and they finally had the glasses done and of course were not too pleasant when I went to pick them up.
Basically this office is filled with rude staff who clearly do not enjoy working with customers. Plus, their glasses are expensive. If you’re having to go to an eye doctor, go somewhere else. It just isn’t worth it here.

Really appreciated the care and detailed explanations Dr. Farahmand offered during the routine eye exam for me and my daughter. My mother/​stepfather have come to her for years, and both have more complex prescriptions. They have always been pleased with the care they received. My daughter thought she needed glasses for slight near-​sightedness, but Dr. Farahmand said her vision was perfect, and even reading glasses would not be a good idea, but rather rest and computer breaks. Appreciated the honesty. Happy to hear my own eyes had not deteriorated as much in the many years since my last exam. My one negative was they didn’t take my insurance but Aflac covered majority of the charge. They also honored routine eye exam discounted price, which was helpful. When it came time for frames, the sales people were accommodating and patient, allowing me time to go through their selections, and noting which were on sale. Then they kept my second choice style name on file, and gave until month’s end to purchase at the discounted price: $ 99 rather than $ 470. Love them! I’d go there again for the next routine exam.

I’ve been coming here for about 4 years for both me and my kids for glasses and contact lenses (as well as exams) as they take our insurance. I’ve really never had any complaints. The eye exam offers retinal imaging as an additional cost option, which saves the hassle of dilation.
The exams are thorough, the staff is very friendly and courteous. At our most recent visit the associate took a great deal of time to help my son pick a pair of glasses that he liked, and did not try to pressure us at all into higher cost frames. I will continue to return.

I want to keep this short and sweet. The people that help you pick out your glasses are crazy salespeople. It’s worse than trying to buy a car. They are Definitely on commission! There goal is to get your bill as high as possible.

Don’t fool yourself, these are not health care providers. They are a glasses factory and that is all. It’s shameful that the people working here can even be called «doctors». My husband was involved in an accident on a Saturday and his glasses were destroyed. He was suddenly left almost blind which is extremely disorienting and making him feel unwell. He was unable to function. We called and left a message with the emergency line several times. We were finally told that they don’t consider lost glasses an emergency and office would be open on Monday morning and we could call to make an appointment then. It was Saturday evening!
While I understand someone losing their glasses in the sofa cushions doesn’t constitute an emergency, I thought perhaps a patient of theirs having gone through the trauma of an accident and now sitting through the secondary trauma of being nearly blind might at the very least warrant a call back.
The kicker is that he had JUST purchased $ 500+ prescription sunglasses from this store and they were just sitting in the store waiting to be picked up!!! While not ideal, it would have been a way for my husband to at least regain some eye sight until a «doctor» could have seen us.
Other things we could have done had someone just had the decency to call us back? Purchased a pair of contacts to hold him over until new glasses could arrive or received a copy of his prescription so we could get a new pair ordered on Saturday rather than on a Monday thereby cutting down the days of blindness by TWO.
Regardless, the courtesy of a callback is not too much to ask. These are not actual doctors who care about patients. They are there to sell you glasses and that is all. Go to a real doctor.

I was extremely happy with the doctor. She was friendly, knowledgeable and thorough. I was also happy with the associates who assisted me in selecting my glasses, lenses and options. I did find, however, that their prices were extremely high for frames. The less expensive frames were ugly, not fashionable and all about the same. The selection was extremely limited. Tehir expensive frames were just that and more. Of course, they were lovely and the selection was quite a bit better. I must say I ended up paying more for these glasses than I have ever in my life. Don’t get me wrong… I like my new glasses and the new prescription is fine… but the cost was, IMHO, exorbitant. Yes, I know I could have looked elsewhere, but a bird in the hand… I was there and they had product I needed.
Would I go there again? In a heartbeat, especially if the same Doc was there. I might be inclined to get my glasses elsewhere to save four or five hundred bucks… yes, that was hundred… but I’m not unhappy with my purchase.

We had a same bad experience as the others. I wish I could give them 0 star for the service. My husband was thinking of getting contact lenses for the first time. When he called to make appointment, he was informed that he only needs to pay his co-​pay ($ 15) for his eye exam for contact lenses. When we were there, I also made another eye exam for myself because I had LASIK done few years ago and just wanted to check my eye sight. My husband was asked to also get the retina exam (which was $ 20 and wasn’t covered by our insurance). The associate told him that the retina exam will take picture of the back of his eyes to see if there’s anything wrong. He agreed to it but didn’t get any feed back or the doctor even mentioned anything about the result. When it came to check out time, the sale associate was calculating «his numbers» and came up with close to $ 400. We were shock with the number. As he explained, besides $ 35 that we were aware of, the cost of contact lenses fitting (which he didn’t know he had to pay to try on the contacts to see if they’re the right fit. Plus, the sale associate tried to sale a whole year supply for my husband. When my husband told him that he’s not sure if he wants contact lenses or stick with glasses because he didn’t feel comfortable with the contact lenses he was wearing after trying, he will order later if he decides to wear contacts. The sale man kept pushing my husband to pay for everything and if my husband didn’t want contact lenses, he can use the paid money to buy glasses. We weren’t happy or comfortable with the way they try to lie and sell things like that. He asked to talk to the manager and after she kept saying about we had to pay the amount the salesman told us, she agree to take everything out except $ 35 that we agreed to pay.
Now, my experience. I had appt a few days later. Because I didn’t think I would buy anything, just wanted to know my eye sight doing. I filled out the application online and clearly said no to retina exam. When I came in, the associate didn’t bother to tell me the extra cost of the retina and wanted to trick me into getting it done. Knowing ahead, I asked her if it costs extra and I don’t want it done, she acted like she didn’t know I have insurance. I told her when I made appt, the lady even fill out my insurance info since I made my appt right after my husband signed. She said because its Saturday, she can’t call my insurance and I had to pay the full amount and can file to get the refund from my insurance. It. Was ok with it. When I came out, before checking me out, she turned and asked the doctor (quietly) something. She then told me I got discount because I came in on sat. She told me to pay $ 39. I asked her for the receipt so that I can file to my insurance, she told me b/​c it’s special rate, I can’t claim w/​my insurance. I tried not to say anything nasty but it was totally scam on their side. Instead paying $ 35 for the eye plus retina exam through my insurance, I paid $ 39 for 1 thing. The money wasn’t a lot but they weren’t honest at all. I don’t mind to pay more for good service but I got frustrated when people tried to trick me for just some extra bucks. I only told her that «thanks for your service but just want to let you know, I’ll make sure no friends or family of mine ever walk into here».

DO NOT GO HERE!!!
I was told I would be getting a new frames within 2 weeks because they did not have the ones I wanted in stock. so I would have to wait 2 weeks for them.
I picked frames that fit and inquired about polarized lenses. I wanted to think about the polorized as she said it was an additional cost. I put my order in that day and told them I would call and let them know if I wanted to add the polorized.
The next day I decided to go ahead with the polorized and they were suppose to add it onto my order. I paid with my credit card over the phone for the polorized and again was told it was going to take 2 weeks.
After 2 weeks I had to call them because I had not recieved any word back about my glasses being ready. They never even gave me a call and when I spoke to associate she said they were in.
I was all excited to pick them up but they seemed a little bit loose and didn’t fit as snug. I asked if I could see the floor sample I tried on before to compare. The associate kept saying «it’s the same frame» I said I know it’s the same but I wanted to compare anyway. Again they told me it was the same frame «It’s the floor sample»
THEN I was informed that what I was getting was actually the floor sample.
So, I was upset b/​c I had waited 2 weeks for a FLOOR SAMPLE. They were not upfront and told me that I was waiting the 2 weeks for the frames because they were on back order. I expected to recieve new one’s after 2 weeks and down right lied to. Then they told me they could order me new one’s which was going to take another 2 weeks. It was REDICULOUS!
For your own sake save yourself the trouble of going to this place.

Beware! Unless you know to ask the right questions, the sales associates will try to upsale you and lie about it.
I went here to buy temporary glasses until my contacts came in. My son broke my current pair of glasses by accident so I just wanted a BASIC pair of glasses under my VSP plan. The lady who helped me told me that I had to get the ultra thin frames with the night glare and anti scratch protection. Her total $ 225. After 20 minutes of asking her about the glasses and my plan and the $ 10 basic pair that my plan covers (as long as frames are under $ 150 which I did have frames that were $ 130) and her yelling across the small store to her co-​sales associate about the possibility of me getting the basic lenses which she thought were too thick and I would not be able to see out of, she finally asked the technician who worked there if he would be able to make the frames fit inside the glasses. She said that her told her that he did not know if that was possible. So I asked if I could talk with him myself since he would be making my glasses.…she finally admitted that they would not even be the ones making my glasses — that VSP would make my glasses. I told her to put in the order for the basic pair and call me when they were done. I was so heated that I left a very long message with their customer service department and I guess the sales person was reprimanded because when I came in two weeks later to pick up my glasses, she recognized me as soon as I walked in. She stopped helping the customer she was with, got my glasses, and a case. I tried them on and the fit perfectly and the visibility was perfect. I was in and out in 5 minutes.
Like I said, beware. Ask questions. Dont let them fool you into buying what you dont need. I told their CS manager that if she would have told me the basics, then introduced products that would have benefited me, then that would have been fine but for her to act and imply that the most expensive items was required was down right deceitful. I will never go to that My Eye Dr again.

I had an AWFUL experience at My Eye Dr. The doctor I saw was TERRIBLE. It was the first time I went to My Eye Dr; so, I brought the boxes for my contact lens proscription; so, she would know what my previous prescription had been. She didn’t put it in the system; so, the purpose of bringing them into the store was defeated.
She also gave me a prescription that was so horrendous, I had to go back to the doctor for a new fitting.
When I returned, I was very vocal about my dislike. Fortunately, the doctor I saw the 2^nd time was great. She gave me a really good prescription and worked with me. The manager was also great.
I do think the girls working behind the counter are rude and not friendly.
I am glad they ended up being able to help me, but the inconvenience makes me never want to go to My Eye Dr again. I will not return in the future.