Michaels

I work retail for a living and believe their exchange policy is unfair and a way to scam money from their customers. I had purchased two defective Wilton food colorings. They were supposed to be «Golden Yellow» but turned my frosting bright orange, so I took them back to the store to exchange them for new ones. I file my receipts at the end of the week and forgot to bring it with me to the store. The girl at checkout told me I didn’t need a receipt since I was exchanging them for the same item.
During check out, the girl stated the system wouldn’t let her input an exchange so she had to do a return, give me the return amount on a gift card and then use the gift card to purchase the replacement colors. This sounded fine to me. She processed the return and told me the system put $ 1.83 for each bottle on a card. The sticker price on the items, the price I paid when I bought them, is $ 2.29. I asked why I was only getting $ 1.83 for each bottle as opposed to the actual price of $ 2.29 and the girl informed me that when you do a return without a receipt, the system will only give back the lowest sale price the item has been listed at during the previous few weeks. I could understand having that policy for no-​receipt returns but not for exchanges. So, even though I was exchanging one item for the EXACT SAME THING, I had to pay a difference for the replacement bottles. At this point, I couldn’t even ask for the food colorings back as she had already processed them as returns and put the value towards my new purchase.
It is ridiculous to tell customers they can exchange their items without a receipt, then process their exchange as a RETURN so you can charge them for the supposed difference in price between two identical items.
I could have asked to speak to management but it was 8:30PM, there was, as always, a massive line of people waiting to check out and the 98 cents just wasn’t worth the effort. There was also only one girl working check out and I had no intention to be a pain in her ass at the end of her shift.
Just be cautious, especially if you are purchasing high ticket items. Bring your receipt with you, even if you are doing an exchange, even if they tell you you don’t need it, or else you could be cheated out of a lot of money.

They have a seemingly good selection of general crafts supplies, especially things very targeted toward specific applications like scrap-​booking, but their art supply section is less-​impressive. However, my main complaint with Michael’s revolves around one product, so take that with a grain of salt: you may, if looking for something else here, have a better experience. They do have good coupons sometimes but these are not always good on all types of products.
I use the Copic brand of drawing markers and was looking for certain ones at Michael’s, and they do in fact carry these markers. However, I asked the sales associate their price on the markers and she said they were a jaw-​dropping $ 8.99. The list price on them is only $ 7 and many online retailers sell them for around $ 5.50. Central Florida Office Plus has them in town for $ 6. So why three whole dollars more, Michael’s? I mean, really? Seriously?
If they do this type of mark-​up on this product, I do not know if they may on other products, but I’m not going to bother to investigate it much. I’ve never seen a mark-​up above MSRP in any case. Central Florida Office Supply is a local store that has been in business for years and I’d much rather support them than a faceless national chain, so the only selling point of a chain would be a serious price break. Michael’s, though, does the exact opposite. No thanks.

Michaels! Your one stop craft supply store. I have been going to Michaels since I was in elementary school (not this store, but the ones down south). I love being there, it’s like a woman’s arts and crafts dream!
This Michaels is in Butler Plaza Central, near Ross and Office Max. It usually has bins outside full of sale items, so you can easily locate it by sidewalk traffic.
The inside is fairly large, about the size of the Office Depot. It has everything. Everything!
Today I went to buy flat ended rhinestones to decorate my graduation cap. I found a pack of 300+ for only $ 4.99. Plus, every Sunday there is a 40% of coupon on any regular priced item, so I got it for $ 2.99! I also have bought canvases, brushes, paints, stickers, stamps, cardstock, scrapbook supplies, thread and jewelry pieces here. I don’t think I have ever gone to Michaels and not walked out with a bag of fun stuff!
Plus, they have bins in the middle of the aisles packed with dollar items. Today, I got a full set of mini alphabet stamps for $ 1. Truly can’t beat it.
Customer service is something I don’t use too often, but the cashiers’ attitudes will range from decent to apathetic.
Overall, come here if you like crafts. It’s a wonderland.

Good selections of art and craft supplies. Nice assortment of baskets as well as other odds and ends. The cashier let me use a 40% off coupon that she had by the register — hey it saved me $ 10! Horrible selection of gift bags but if you need paints, glitter, sequins, etc., this if your store.