Jo-Ann Fabric and Craft Stores

This store has lots of great items. One thing it doesn’t have is good customer service. I have walked around 3 different times and not ONCE has anyone approached me and asked if I need help. I have found 2 great cashiers but the ladies that cut the fabric, unhelpful and condescending. I am Hispanic and notice that with others they smile and talk and even offer ideas. Racist? If you are looking for attentiveness and friendly staff, this is not the place to shop. If that isn’t important to you, then this is a great place to go.

There’s always been super Walmart but now there’s Jumbo Jo-Ann’s!
This is the Jo-Ann’s to beat out all other Jo-Ann’s as you’ll find all kinds of items that you never knew were available. It’s easy to get lost in this special store so if you see something you like grab it then because you may not remember where it was later.
The jewelry department is humongous with so many items you wouldn’t see at a regular Jo-Ann’s. If you can dream it you can make it! The same goes for the fabric department. If you’re a sewer this is the place to be. Some of the trademarked fabrics are DC, Marvel, Star Wars, Disney and college & pro sports teams.
My fave department is the classroom in the back. Employee Sue is so helpful and heads up the quilting class. There’s also photography, cooking, cake decorating, weaving and so many other classes. When there’s no classes the room can be used for meetings or parties for free.

If 0 stars were an option, that’s what I would give. I have been to this store on 2 separate occasions, and both times I was treated terribly by the staff. On one occasion I asked an employee for help locating a spray paint item (crackle spray paint– something they didn’t even end up having! Not to mention how difficult it is to find anything in the unorganized mess they call a store!) and the employee, who was clearly in her work apron walking around on the floor, told me that she was «off the clock» and kept walking without even attempting to assist me, or even find another person that could… Rude. The second time, I was looking through the fabrics and was immediately YELLED at by an employee for taking a picture of the barcode on the spool, just to help me remember which fabrics I liked. The barcode, mind you. Not even the fabric or print itself! I was not aware this was not allowed, I had no idea. She could have politely explained it to me, and asked that I not take pictures. Instead I was screamed at like a child! I was blatantly ignored by other random employees when asking for help during those same visits. One woman walked away from my questions, without even making eye contact, saying to another person within earshot of me «this little girl needs something…» I am 25 years old. I have not been impressed with any of the people working at this location, and I had been a customer at other locations for a long time. I have instead been going to Hobby Lobby, ever since my last experience here. The staff are much more proactive and helpful, not to mention their store is easier to navigate, and their prices are better. My advice, take the trip to another store instead.

Jo-​ann Fabric’s new store in Butler Plaza is a shopping delight. They have a modern selection of upholstery weight fabrics. Their store is clean and brightly lite. Their isles are wide and well organized. And their staff is very helpful.