Gainesville Family Practice

The office manager Allison is absolutely the worst manager I’ve dealt with. All she knows how to say is «unfortunately mam». Dr Hacket used to be decent but quite rude and dismissive. They still have not resolved my issue. I Called in to say I couldn’t make my appointment because I was on call for work and the front desk said no problem. Then 2 weeks later they charged my a late fee $ 75. How sneaky! Made me pay before I was seen for my next appointment which they said if I didn’t pay the 75 $ I would be charged again for a cancelled appointment. I told them I had called within 3 hours bc I had to go to work and this was just wrong to do to a long time patient since 2003. Allison and Dr Hackett could not care at all. They charged my insurance for a full physical when all the paperwork said was I needed a blood work order. They said that’s how they do it there. I’m Going to send Dr Sigmon a letter regarding this in hopes to resolve this issue.

The doctors are OK (Dr Hackett is good to go). However, the STAFF ARE IDIOTS! The receptionist botched my copay, and when I tried to work with the billing department to sort it out… the issue went from bad to worse… all over a ‘whopping’ $ 25 co-​pay THAT I WAS WILLING AND EAGER TO PAY. I don’t have time for nonsense. They were in a position to EASILY solve a problem that THEY created… instead they made it my problem, and made it WAY harder than it had to be to solve.
Even with this incident aside, their lab system sucks. Instead of having blood drawn in the exam room or even in their office, you have to go across the hall to a 3^rd party lab. More often than not, you’ll have to wait an additional 15 – 20 minutes for them to get to you.
Too many other providers get the job done better and easier and with less fuss. No reason to settle for this mess. My family of six is gone!!! I hope they use that $ 25 to buy their billing manager a better personality.

Used to be a good practice gone downhill as of the last few years. Way to long to get a receptionist on the phone. Stick with Dr. Sigmon.

My family and I have been going here for almost 8 years and I have slowly witnessed the degradation of this practice. Two of my doctors have left and two are never available and the other is a sorry excuse for a doctor. The staff is incredibly rude, I’ve been hung up on, met with hostility, ignored, and spoken to very unprofessionally.
Dr. Sigmon is the best doctor this practice has. He is very knowledgeable and I trust everything he says, he takes the time to talk with his patients and really explain what he’s doing. But it is hard to get in to see him and frankly I’m so frustrated with the front desk people that it’s just not worth the wait anymore. Dr. Hackett is also a great doctor who really friendly and I feel very comfortable with him.
Dr. Turkington is THE worst. I have never attended an appointment with her that lasted more than 10 minutes. I’ve been called in for follow ups that have lasted literally 3 minutes. I don’t know about everyone else but I felt my $ 30 co pay was completely wasted for a follow up that consisted of her asking if I was feeling better. Her nurse Linda is also very rude, she actually said to me that she wasn’t going to argue with me when I was merely asking questions about the doctors decision to not extend my medication one more month while I was switching doctors. I essentially felt threatened with my medicine, which I just feel is unethical for a doctor to do.
Needless to say, I’m switching practices and never going back. I don’t recommend this practice to anyone. It’s really sad because this was once a place I felt really comfortable in and cared about. That is no longer the case, you can tell patient care is no longer a priority for these doctors and their staff.

Loved this place and needed to get a GP after moving from TX. Dr. Hackett was great and the office staff was so nice! Ready to get my two kids and husband there too! Great find! Took our insurance and ordered my Meds on the spot with his IPAD!

This review is for Dr. Sigmon, who might be the best GP I have ever encountered. Kind, patient, and incredibly smart, he takes the time you need to understand anything you are concerned about. If you are looking for a General Practitioner/​Primary Car physician, definitely go see Dr. Signmon…

I’ve been going here for about 6 years now and REALLY need to find another doctor. I agree with the other reviewers that the doctors are fine, but the wait to see them is absolutely ridiculous! You don’t feel like a person, just another number. The average wait time for me has been 1 hour (about 40 minutes in the waiting room and another 20 minutes waiting in the exam room). Do yourself a favor and find a doctor from your friends’ referrals.

I started going here as I decided to get a primary care physician I saw Dr. Nau for my physical. She is really nice and knowledgeable and got me checked out and on the proper medications.
I needed to get blood work done too, so I could literally go to Quest Diagnostics right across the lobby in the same building to get that done, very convenient.

Long wait and rushed staff, which usually makes them grumpy. Dr Hackett and Dr Sigmon are the only Doctors that take the time to sit and listen to you and your symptoms, but your wait to see them is ridiculous.