Family Pool Spa & Billiard Centers

I waited two weeks for a service call. Was told every day «they will be there tomorrow.»
I hired another company and will never use Family Pool again.
Save yourself a headache. They obviously don’t give a flip about their customers.

Horrible DO NOT Give your money to this people, since the instalation they did everything wrong, they have to take down the pool and re do it, after that they leave dirt in my brand new vinyl pool, then never explain how can i clean the pool, finally i watch some videos on youtube and did it. They start with this product called Pristine Blue, do not put that in your pool, mine at the second week start to appear some stain in the bottom, they would not tell you what to do, they will just say is not a pool problem, in other words, is owner’s problem, but guess what, is the Pristine Blue product, wich is not certify as a sanitazer for pools. I’m working with Pinch a Penny to fix my problem and they are really good. What a difference.

I can’t seem to figure out how to just remove a review without leaving another.

We went in there wanting to buy a hot tub. Our sales lady — Sandy — showed us a few tubs and told us about all the features. So far so good. But then she insisted on showing us a filled tub and how it runs. So she opens the cover and the water in the tub is green and yellow and the pillows are grossly disintegrating. It was just disgusting. She agreed and then proceeded to try and fix the problem while we were still there. We insisted that our friends are waiting and we didn’t have much time. But she refused to listen to us and ‘forced’ us to watch her fix the problem. We tried to move on and finally got to see other tubs, got model numbers, got measurements and went home to measure the space we had.
We went back a second time to make the purchase but turns out she gave us the wrong model numbers so all the measurements we had were useless. She tried to blame it on ‘stock taking’ or some other excuses. So we essentially had to start all over again to find a tub that would fit our dimensions and budget. At one point, she got the engineer James to open up the front panel of a tub to show us. He tried to dissuade us from a tub that she recommended, saying that the insulation was lousy. This is when things got maddening for me. She kept repeating several talking points, including many that are irrelevant and refused to let him talk, even though clearly, he has more knowledge since he’s the one who installs those tubs! She blocked him from showing us the pumps of the tub she recommended and that seems incredibly shady. Finally, we said that since she gave us the wrong model numbers and dimensions, we had to go home and measure again. That same night, we ordered a hot tub online from Costco.
TLDR; The sales lady, was pushy, passive-​aggressive and did not listen to a word we said. She drove me nuts with her insistence on reciting the same (sometimes irrelevant) facts over and over again. She refused to let us talk to the engineer who knew more about the tubs. We were prepared to buy a hot tub from them that day but due to her bad sales skills, they lost our business. It’s a shame because they do have good prices for nice hot tubs.