Jeffery P Santilli, DDS

I was so excited to meet my new dentist because he accepts my work insurance. His office ladies are lovely and I can’t just say that because one of them is my sister-​in-​law but it’s true, they will take great care of you.
As a new patient I was very impressed with the office and I had been talking very closely with my sister-​in-​law to plan this visit since I knew nothing about picking a good dentist and how much the insurance would cover for a regular visit.
The ex-​rays, records and everything there is digital as Jessica H said. I was amazed how high tech Dr. Santilli is and he’s been around in dentistry for 17 years! You gotta trust a guy that’s been around for that long.
I felt special as a patient and not only because it was my sister-​in-​law doing my teeth but because the whole office learned my name and treated me very well. I am a little nervous to use any other hygienist since I don’t know what they are like but I guess if my sister-​in-​law is not available I will give in and go with them.
Everything is very up to date here and they will make your visit go by very smoothly.:)

ABSOLUTELY HORRIBLE!!!
I just moved from out of state… And I go here… First. I go in for a cleaning… Not even before the hygienist starts to clean my teeth she is trying to upsell me some $ 150 toothpaste that Dr. Santilli created himself «woohoo» :/​… After my cleaning (cleaning was ok. she never checked my tongue for cancer bumps btw) dr. Santilli came in. I took His personality to be very timid, shy and soft spoken. He looked at my teeth for a minute, then went on to look at my x-​rays. He said I need about 8 cavities filled and a crown! I was shocked… Something didn’t feel right. I felt pressured to make those cavity appointments… Which I didn’t.
I get a bill in the mail 3 weeks later for $ 185.00 for X-​rays! Do you know. That they took X-​rays that my insurance didn’t cover and they didn’t even call the insurance to find out out if they’re were included in my visit or not and according to Aetna, a large majority of dentist call ahead of time. But not this office… Obviously they don’t care about the out of pocket cost for their patients. I called the office and refused to pay this, it was waived.
Then I had a tootheache… Called first thing Monday morning… They couldn’t see me till Thursday afternoon (great service huh) btw… What dentist office is closed on a Friday?
I go in for the toothache and before I sit down the old hag dental assistant grilled me and gave me the third degree about why I haven’t scheduled the appointments for those 8 cavities. I told her I am not here for that today. I mean really? Dr. Santilli. Comes in an applies some sensitive cream to my toothache (no cavity) then spends 10 mins trying to explain … In his low non convincing voice) why I should get those cavities filled (talk about feeling pressured). They quoted me $ 450 for those cavities. I didn’t make the appointment, it just didn’t feel right.
2 weeks later I get a bill for $ 85.00 for the sensitive cream… Now I had this done before at my old dentist office and was never charged… So I called Aetna. Aetna explains that this dentist is NOT within my network and they know that and If I went somewhere within my network it would be free. I WAS PISSED. Then I reach for the $ 450 quote and explained that to Aetna as well… Aetna said if I did all that work at a dentist within my network it would cost me $ 92.00!!! WTF!!! I called the office. And talked to Bridgette… What a snot B*%#* she is, she spent 45 mins on the phone arguing with me trying to tell me it’s the patient responsibility to check if they’re within network. When I called to make my first appointment I asked that, and they said yes, they should be verifying insurances. When you go to any other doctor office they verify! She wouldn’t have the dentist office take any responsibility and blamed it all on me. You’re the expert Hun, not me. That’s what your job is, and that’s part of what my insurance pays for… for you to check. And the 45 mins you spent arguing with me. Could have been used in a productive way… Like to verify insurances.
Then I said I wanted to go to another dentist office and wanted my X-​rays emailed to me, she told me she wouldn’t release the X-​rays until the bill was paid. I said noooo way. Those are my X-​rays, I paid for them and I’m not paying the $ 85.00 bill. She basically tried to blackmail me. I sent a fax to the office demanding my X-​rays emailed and complained about her. I got my X-​rays. I called a week later to ask about the $ 85.00 bill and it was waived.
Now get this… I go see a different dentist in Westerville… I showed her the X-​rays and the quote for the crown and 8 cavities. That dentist tells me … I DONT NEED ANY OF THAT WORK PERFORMED. NONE OF THOSE WERE BAD AND IF I FLOSS AND USE FLUORIDE TOOTHPASTE, THOSE SPOTS ARE SO SMALL, THAT THEY WILL REVERSE THEMSELVES!!! (See I knew I had a bad feeling about those)
Because they waived the $ 85.00 I wasn’t going to write this. But I’ve been so upset about my experience I have to let others know… Dr. Santilli and his office IS A BUNCH OF CROOKS!!! Get a second opinion if you’re currently going there, and if your looking for a new dentist… STAY AWAY. I ended up going to Dr. Brownson in Westerville… awesome place and dentist.

I ABSOLUTELY love and rave about my DDS — the whole experience is nearly spa-​like with less expensive price tags as a whole, than both a spa (lol) and most other dental services.
Jeffrey P. Santilli, DDS is amazing –He’s knowledgeable and soft-​spoken. I am total wuss when it comes to dental — but I am more cool with it now b/​c of him.
Waiting area has lovely coffee, there are snacks, personal toothbrushes and accoutrements (in the RR) and a million other nice little touches. Flat screens in every room (or they will give you an Ipod/​bring your own), they encourage nitrous oxide, AND here are the two absolutely BEST parts…
*1 — everything (xrays, records, etc) is digital. If you move, they will hand you a thumb drive to take with you
*2 — whether you have insurance or not, they will let you pay in installments and work very conscientiously to make it happen within your means
They genuinely care about your experience and listen attentively to all concerns and info you have to give them. They are very sensitive to expenses a patient could incur. LOVE THIS PLACE!
Plus, they are (counter-​intuitively) located opposite the Graeters in Gahanna.
Jeffrey P. Santilli, DDS
420 Beecher Road, Suite B
Gahanna, Ohio 43 230
614−939−5200
(take the virtual office tour)