Enterprise Rent-A-Car

Never use this location or enterprise for that matter. The place is dirty, employees are rude, you will be put on hold forever, and most importantly you will be billed for damages you didn’t do. They will rip you off with prepaid fuel. You will be charged for a full tank whether you use it or not, which they don’t tell you. They will make you think you need to buy supplemental insurance, which you don’t need, if you want to cancel it you will have to go back to location to take it off. I brought car back, employee checked car over and refunded my deposit. I later got a call from enterprise asking what I did to the trunk. Employee said there was a scratch to the trunk that would need fixed. That was 1 of the many scratches to the car that were preexisting. Received a bill for just under 500.00 which is my deductible and they already knew that. I have been reading the bill is always under deductible so insurance company doesn’t get involved. The scratch now appears to be a dent from what the bill is showing from enterprises damage recovery unit. It’s all a big scam. I will never rent from enterprise again. I would rather be stranded without a car than be ripped off by them again.

I use this location for business rentals and they have always been courteous and prompt. Recently, when they did not have my midsize vehicle, they allowed me to use a Tahoe for the same price and bring it back on empty. It is convenient to drop your vehicle there when renting another and the employees are friendly and responsible.
Why hassle with the airport locations when you have the convenience of Enterprise near your neighborhood?

Anyone considering obtaining services provided by Enterprise Rent-​A-​Car should seriously rethink it. I rented a car from the Cherry Bottom Road location in Gahanna, Ohio. I am being billed for damage that did not occur while the car was in my possession. The alleged damage was recorded after an Enterprise employee drove the car from the drop-​off location (body shop) to the Cherry Bottom location (though they could have stopped for a coffee or lunch since Enterprise did not record the pick-​up time of their VSP). My complaints were met with disdain by the assistant manager. This assistant «manager,» was unable to repeat to me the simple Enterprise Rent-​A-​Car philosophy that I have now memorized from being placed on hold for extended periods of time. Enterprise flaunts their core company philosophy but the fact that management level employees do not know it is laughable. Do not waste your time, money, or sanity with Enterprise.

I have now rented from this location~7 times for both personal and work related activities. While there does seem to be a good bit of turnover in terms of representatives at the location (don’t think I’ve ever talked to the same one) I can say that all have been professional and quick. They’ve always had the vehicle class I’ve requested and often in better shape than I’d expected. The hours for the location are a bit restrictive especially Sunday close… But if you can work around the hours you can save a bunch of airport pickup/​drop off fees in the long run.

Unless you like aggressively dirty things, having your time wasted, and feelings of distress and disappointment, stay away from this location. This place is so fucking trifling and I’m so sorry if anyone ever patronized this shitshow because of my original review.

Made a reservation over the phone with this location while visiting family.
Family member went to pick up the vehicle, the car company said the reservation never existed. So instead of a reg 4 door I reserved, we had to get the SUV. Also, the SUV wasn’t clean NOR was the tank filled up with gas. That got taken care of by the staff on the spot, which made us almost late for a funeral we need to be on time for in another state.
We weren’t even told in the rental contract that the car takes e85 gas until the car is close to empty during our trip. We fill the car with e85 gas. We find out after returning the rental vehicle that Enterprise was putting regular fuel in there to fill the car up.
**SIGH**
Ended up paying more than was quoted to me on the phone since the reservation never existed according to Enterprise.
Poor combination, poor performance, & poor execution on this Enterprise location.