Candlewood Suites Columbus Airport

AHHHHHHHHHHHHHH!!! I normally wouldn’t review a hotel without staying there, but I was so frustrated that I must. That being said, this is just a warning about the customer service but of course has nothing to do with the hotel itself so take it with a grain of salt.
I spent over an hour and over 4 phone calls trying to make reservations here. I was transferred about 20 times between the front desk, reservations line and direct sales (who never called me back after I left a voicemail). It was so frustrating because they wouldn’t even let me talk sometimes or would put me on hold to ‘check something’ then just transfer me. I’d then get the next person and would be super confused why I was transferred, then confusing the new person. I had to explain my reservation to 6 different people.
The whole thing was a nightmare and in the end just ended up cancelling the night I had booked and booked somewhere else. Ughhhhhhhhhhhhhhhh.

Very friendly staff upon checking in. They looked up my ihg rewards # for me and credited my acct.
Upon getting to my room I noticed a smoke smell and I did not want to get charged for it so I called the front desk. The front desk apologized and brought my new room keys up to me. That is the old time hotel service you do not get anymore. They left me with the new keys and an apology.
I called to ask about dining options I was asked what I was in the mood for and given several options.
This is my first candle wood suites but will not be my last.

I had such a great experience here! We were in town visiting family and decided to book a room instead of saying with someone. The suites are nice and spacious and were perfect for our little family. 2 kids and 2 adults. The front desk staff were awesome and friendly. They greeted us daily as we were in and out and were available anytime we needed anything. We stayed for 15 days so housekeeping was once a week, which worked well for us. The area was convenient to the highways and restaurants. We felt very safe, day and night. I would absolutely stay here again.

This place rocked for the $$. Clean warm rooms. Comfy beds, lots of pillows! Staff was friendly, courteous and helpful. Highly recommended for a stay close to the airport. I had a flight cancelled early morning and they didn’t hesitate to let me stick around free of charge until my rebooked flight in the afternoon! Again if you want a great place to stay near the airport for less than $ 100.00 don’t hesitate!

I am a hardcore marriott brand business traveller. They was booked and I stayed here. I was nervous at first, but they won me over. Here are the Pro and Cons.
Pros: $ 60 a night. You would think cheap motel at that rate, but its not. Its equal to the $ 120 Townplace Suites across the street. You literally get the same thing for half the price… and that is why they get 4 stars.
Other Pros: Has a kitchenette, easy location, freshly renovated.
Cons: No one cleans the room for your entire stay. Maybe why it is cheaper. I am just accustomed to a fresh up everyday while I am at work.
Other cons: It is not as progressive as modern hotels. No restaurant, check in and check out must be done at the front desk. Common areas seem to be dirty most of the time.

The place is really nice, the rooms are big, comfortable with fully furnished kitchen, it has all appliances you need and the hotel staff is very cooperative. We forgot our laptop bag in the hotel room and they not only mailed us in 3 days but took care to put in towels in thr box so that the laptop reaches us safe. Definitely recommend it.

In a 6 day stay at this hotel I had two horrible nights and 4 great nights, so I’ll begin by explaining why I can only bring myself to rate this place 3 stars. I flew into Columbus late and landed at about 1AM. Their front desk is 24 hours so checking in around 2AM was fast and pleasant. I had a job interview to wake up for at 6AM and needed to get some sleep immediately. So imagine my frustration when I opened the door to my room (120) and was punched in the face with the overwhelming smell of dog urine. This room was absolutely inhospitable for a paying customer. But I desperately needed to take a shower and get to sleep and decided I would deal with it the following day after my interview. Now imagine my additional frustration when I got into the shower and the drain was so clogged the water flooded up above my ankles. Still had to get my three hours of sleep, so I decided to wait on that until the next day too.
I wasn’t able to get back from my interview and a law school tour until about 4:30PM. I went to the front desk and requested they send someone to examine the room and clean the carpet, and I was told housekeeping had already left and they didn’t have any carpet cleaning supplies or vacuums to take care of it myself. I forgot to mention the shower drain, but I was promised housekeeping would come first thing in the morning to come do something about the carpet in a really monotone, unapologetic way. I wasn’t offered a new room and I was too tired to argue with the guy at the front desk so I decided to try my best to deal with the odor for one more night. And then my concerns got even worse. I went to plug in my phone charger and noticed that behind the arm chair, there was a Copenhagen can and other used belongings from someone who had stayed before me. So it was absolutely clear in 3 different ways that nobody even bothered to clean this room before I was placed into it. I guess they figured they were kind enough to make the bed and put some clean towels in the bathroom and call it a day.
The next day I returned to the hotel from some other interviews and school tours, confident that housekeeping would have cleaned the carpet and the rest of the room before I returned. Not the case. They never came. So I finally put my foot down and insisted that I get a new room or be refunded for being stuck in the appalling condition of that hotel room for a third day. The lady at the desk this time very unenthusiastically offered me a new room on the 2^nd floor (220). I took the key and went to check the room before I moved all my things. It was an identical room, but miraculously did not wreak of animal urine and had no evidence of previous guests and a shower drain that didn’t clog. So my last 4 nights, I found myself having a perfectly pleasant stay, worthy of a 4 star review with the unpleasantness of the desk staff considered. The rooms really are very nice in this hotel, and the location is beautiful and cozy. But it was completely unacceptable that they are trying to put guests in rooms like that first room they put me in. No paying customer should be subjected to such unsanitary and frankly disgusting conditions.

This was my first stay at a Candlewood Suites — it was not a good experience…
I reserved and requested at check-​in, a Non-​Smoking room — I did not get one.
I thought I could tolerate it — but it turned out that all night I woke up thinking somethng was burning.
The outlets at the desk/​workstation did not work. Challenging to plug in the laptop and be able to work.
Overall I did not think the room was very clean — the carpet was stained and did not look good at all.
I may give another property a try at some point — since I typically have good experiences at IHG properties.

Great stay at this property. Clean with a great work area for the business traveler. Couldn’t of asked for a better room for the night.

This is a pretty nice hotel. Pet friendly as well. The room I have however is fairly small. I expected something a little larger. The kitchen area is ok, a full fridge/​freezer, a microwave, and toaster but only a two range stovetop and NO oven??? I don’t understand that. I would much prefer an oven over the dishwasher in the room. There are however two outdoor grills available for use, which is nice but winter is on its way and I’m not sure ill be wanting to grill my food in a foot of snow. Also, the laundry facilities are free, which is a huge plus, as well as a decent gym. The parking lot tends to get pretty full at night. I also enjoy the free cable and the consistently strong Internet access. The price is good and it stays fairly quiet around here. I would recommend this hotel, however, the fact that there is limited ways to cook keeps me from giving it 5 stars.

This hotel is right by my base.
Needless to say, a lot of us come here when we need to reserve a room.
My friend jokes about this guy named Chad that works there… says that he’s «The Chad.» But there’s some sincerity to his jokes.
When I was back in town, there weren’t any reservations available at the surrounding hotels, so I stayed with a friend. Chad made sure that we got an air mattress and extra pillows. I was in the parking lot and was walking back to the hotel… and he came out of nowhere and asked if everything was alright!
Above and beyond, Chad, above and beyond.
I was able to reserve my own room the following night.
It was around $ 85 I believe, with my military discount.
These rooms are top notch for that amount. I have not been in another room yet for that amount of money that comes with all the amenities this place does.
A kitchen… complete with glasses, mugs, silverware, plates, and a few basic cookware items. Full sized refrigerator. Microwave. Dishwasher. Ample counter and bar space… is this place made for an extended stay? Sure seems like it.
Laundry is free. :) I enjoyed that perk too.
Just wanted to note that I was very pleased in my experience with the employee, Chad. For the price, everything about this place is exemplary.
My personal favorite place to stay when I’m in the area.

I am in town for a long term assignment and was impressed to see this hotel near my client. I love having a kitchen so I don’t have to eat out every night. It is not a fancy hotel; but is clean and has everything you need for an extended stay.
They are about a month away from being renovated. The photos of what the renovated suites will look like are amazing. I hope I get a chance to come back after the renovation is complete.
The staff are friendly, helpful and efficient. You won’t be disappointed.

One of my work colleagues gets to go all over the World doing the company’s bidding. He just came back from Australia and had earlier visited Rio and the mother ships in London and Den Haag. However, when I expressed jealousy regarding the nice hotels, meals, and of course business class, he only shrugged. He further explained that after awhile, the hotels, airports, and restaurants all run together and look the same. Or in the words of Jackson Browne: «It’s just another town along the road…»
I stayed at this Candlewood Suites on the way back from the Marietta Ohio portion of my business trip. It’s conveniently located near CMH and the flight out to MDW the next morning. It was also a safe return «home» after seeing a Blue Jackets hockey game that night. It was safe, clean, comfortable, predicable in it’s amenities, and relatively inexpensive. There was also an interesting diversion in the parking lot as there must have been a Police/​K9 meeting in town. All in all, this stop along the road did it’s job and comfortably sent me on my way.

I am a fan of this brand of hotels. I love the ‘save a buck or two’ strategy and the cost cutting measures they provide guests. If you haven’t checked out (or checked-​in) the Candlewood Suites before, this hotel is fairly kind to the ol’ wallet which in this day and age is very appreciated.
Don’t expect bells and whistles (valet, in-​house restaurant, concierge) but do expect rooms that are nice, clean, efficient, practical and no-​nonsense. Without a doubt the ‘smartest’ hotel chain out there in my opinion.