Peggy’s Hallmark Shop

I popped in today to look at their selection of Rainbow sandals. Upon entering the store, there was no one at the checkout desk, nor did anyone greet me. Okay, maybe they’re all busy. I browsed around for a while, picked out a few things I liked, but still didn’t see anyone that worked in the store, save for one woman rooting around on the floor (I’m assuming she was restocking cards) who didn’t so much as look up from her task. I move to the checkout desk and still see no one. What the heck, I’m not in a hurry. I make another trip around the store, looking at things and notice two men standing at the desk, waiting to check out. Five minutes pass and no one comes to the desk. I finally walked back and asked the woman on the floor if she could come and ring someone up. But that was only after I said ‘excuse me’ twice to get her attention. She didn’t bother to look at me when she sighed and stayed silent for a moment before muttering that someone would be with me in a moment. I walk back to the desk and tell the men waiting that someone should be out in a minute. Then suddenly two other women wander back behind the counter with dazed looks on their faces. By this point I am so confused as to who actually works in the store that I’m considering just putting my items back and leaving. One has absolutely no idea what she’s supposed to be doing. She rings up the men while the second woman just stares at me for a moment before raising an eyebrow at me. Oh, I guess that means she’s ready to check me out. I step up and get no greeting, no apology for a wait, not even a «how are you today». She looks at one of my items like she’s never seen before. And I’m guessing that’s right because I had to explain to her what it was. She finally gets my items rung in and tells me my total, at which point I hand her my card. «ID?» Oh, it’s in the car, I’m sorry. In a very stern tone, with her eyebrows knitted together and mouth tight, «I need your ID». Now, let me explain something: I work in retail. I’ve worked in retail for many years. There are things I’m willing to overlook because not every store has strict guidelines on how customers are supposed to be treated. Every aspect of todays trip was on the hard ‘no’ list. I’ll drive to the Hallmark in Cary next time. They may follow everyone around like they’re a shoplifter, but at least they’re present and coherent.

Peggy’s Hallmark is always very clean and tidy. They have a very cheerful store. The ladies that also work there are always friendly and helpful. At this time of year With all the holiday ornaments and 100’s of cute little figurines you cant help browsing all the isles.
Today I was fortunate that I didn’t have my gang with me. Little Katie and Chris love to touch everything! And Katie has good taste she picks out the most expensive fragile and expensive figurines to touch!
You can always find a nice respectful trinket present for someone. They are great for the last minute grab a card and present.
All the Christmas ornaments are now out. It takes up about forty foot wall with 100’s of ornaments on display.
Found a nice but funny Birthday card for my dad.

I hate writing a bad review but I find their service to be so inappropriate that I have to do it. Choosing a card is not a quick process but I went in on Saturday morning to do just that and it took longer to choose the card than to be checked out at the cash register. Only 1 salesperson was on the floor and she was helping someone. So she goes to the back room to get someone to come out to the floor and help, but that took awhile as well. I was 2 seconds away from walking out the door, but she got out there and started ringing me up and the phone rang. I understand you need to answer the phone — partly to shut it up and partly to acknowledge the caller — but she proceeds to yap on the phone which is 1) rude and 2) further delays my transaction. Seriously! It just burns me that people don’t make the person in front of you, who has already been waiting, the priority. No one apologized or even acknowledged how crappy this experience must be for the customer (aka me). The 2 employees chatted with each other about how busy they are and I just don’t get how they don’t understand that it is like that, and they only have jobs, because of CUSTOMERS! I think what bugs me the most about this is that I REALLY want to support local businesses but this is why so many have a hard time keeping their doors open. Ugh!