Wells Fargo Bank

This is going to be weird. But they have the best coffee here. Like this is probably the best coffee Ive tasted.

About 4 months ago, I came to this Wells Fargo to convert some currency for my trip to Japan, and I was helped out by Chris, who opened a checking account for me to get my Yen.
Little did I know that he ended up opening an additional «savings» account, which I did not authorize. I assumed that Chris opened it, knowing that I was a college student. As long as I didn’t spend money I didn’t have, I would be fine.
A few days ago I spent about $ 6.00 out of the $ 6.80 that was in my account. However, because of Chris manipulating my account to transfer money from my checking to my savings account, I had to pay a ridiculous $ 12 overdraft fee. I never borrowed money from Wells Fargo. I had the sufficient funds in my account, but because the money wasn’t in my «checking» account, I get a fee. I get a fee for using my money. Makes absolutely no sense.
Now I understand that banks have overdraft fees for a reason. Banks are, at the end of the day, a business. Having a mom who works for a neighboring Korean bank in the area, I am very aware that banks make money off of interest. However, these fees are meant for people who SPEND MONEY THAT THEY DON’T HAVE. I spent $ 6.00 out of the $ 6.80 that I had in the account, which would imply that I spent well within my own means.
I went to the branch to confront them about this issue, and I saw Chris. I asked him if he could help me out, then he directed me to another banker, Jonathan Vo. I tried to explain my situation to him in a professional and calm manner, to which he told me that I was actually saving money. He told me that people usually get $ 35 fees for overspending. I continued to explain that I DID NOT OVERSPEND. To which he told me that it was my fault for moving money from my checking to savings account. This is where Chris’ previous opening of a useless «savings» account, comes to screw me over. Then, he had the audacity to throw a phone in my face, basically telling me to deal with their customer service hotline.
I have never in my life been more disrespected as much as I was at this bank. My advice is to stay away from the scumbags that work at this Wells Fargo. They will go out of their way to take your hard earned money. If anyone else out there is a victim to the lowlife business practices at this branch, I would implore you to contact their Regional Manager, Karen Wong at (626)-732−7136.

Got to love a bank that charges you $ 31 to stop payment on something that you didn’t authorize!

Helpful staff, and free coffee!
haha.

Other than the four walls, there isn’t much to be said about the branch. I’ve been to the branch on Orangethorpe and Western and I am greeted when I walk in by at least one person, but here, I was no one.
I got checks printed from an online order I never placed. In order for you to access any prices on ANY check design, you had to literally create the invoice and the back out of it once you have the price. I did this several times until I got frustrated because I didn’t see any plain checks for under $ 15. Everything was $ 30+ which is ridiculous. So I logged off and went to
and found similar styles like the ones I was looking at on the WF website, only these prices were $ 3.65 for 100, instead of $ ³⁵⁄₁₀₀.
A few days later, I received an envelope. It said here are your WF checks. I was confused at first, thinking how did Wal-​Mart know I banked at WF? Until I realized that I gave them the routing number so DUH, I must have given it to them.
But then I saw a little caption that was on the checks I didn’t order from Wal-​Mart. I called the WF customer service line and low and behold, these checks came from Harland Checks. I explained what happened and the agent said that the charge still had not shown up on my account. So I was told by customer service to take the checks into the branch ad they would take care of it. Great.
Well, not so great. I went into the branch; I got right up to a window and began to explain the situation. The teller wasn’t sure of how to handle this so she got a manager. He just stood there, hunched over looking at my invoice. He had the most perplexed look on his face, if by perplexed was another name for stupid.
Finally after having me stand there for well over 5 minutes as he remained hunched over, he finally said, I don’t think I am going to be able to do anything since it wasn’t our error. No, it was the deception of the website, and the fact that they do not list any pricing and the only way to find out the price on anything was to take the screen all the way thru to the ordering page. And then back out.
Well after a waste of all that breathe and hot air, nothing was resolved. He handed it off to another teller, who was just as useless. I sat down and she got my banking information. She went thru my account what seemed like for ten minutes, looking at every line item. Who knows what she was doing but what she WASNT doing was calling Harland Checks, the maker of the checks and owners of the deceptive website. My guess is that they have been in this position before and HC isn’t about to refund my money so I am stuck with $ 35.12 checks? I mean, who want to waste all that time disputing a charge on these stupid checks that I will need, right? Mission Statement: Let’s force them into ordering by not adding prices so you just click on thru and pay me what I think I am worth (or whatever I can cheat you out of!)
WRONG … bitches. Rather, you messed with the wrong one. After ten more minutes (as I see the clock ticking from when I arrived at 2.12, to now, 2.30, when I have to be at my son’s school by 2.50, so I started to sweat. We are still sitting there, not doing anything, she has not yet picked up a phone, or sent an email, she is looking for something, or nothing, who knows, but 15 minutes later, I had to leave something that should have been a slam dunk.
I was going to leave the checks, assuming she would call on it once I left, since I could no longer stay. I told her I needed to leave. I explained I was going to have to pick up my son up from school in a few minutes.
She was kind of snooty and said, what do you plan to do, just leave the checks here? Well, yea, since you mentioned it… so you can contact the company. I don’t expect you to hand them out to people lady… and as I stated already, I ordered other checks for half the cost and they both have the same check numbers. So I don’t need these. Yes, I was planning to leave them so this could be resolved. What do you want me to do with them since obviously you had nothing to do with them or for me.
It became abundantly clear that there was nothing to be resolved. They weren’t about to lift a finger to help me. But I don’t know what the heck she was thinking but I couldn’t stay there any longer, especially if the goal was to do absolutely nothing.
And sometimes you have to just chalk it up t, «Stupid is as Stupid Does,» and I surely wanted off this Stupid Train, even at the cost of a $ 35.12 ticket ride!
I bet if I went to my other branch, they would give me the credit; or at least contact Harland Checks, and not spend 45 minutes of a colossal waste of everyone’s time just shuffling my paperwork. WOW. A First and a Last time for everything… and I guaranty I will NEVER buy anything from Wells Fargo or Harland Checks. I will get friggen’ money orders from Walmart before I ever give them another nickel of extra money.
I did give them a lovely parting remark to, «Enjoy my Unilocal review!

The worst banking experience I’ve had in 40+ years. Outright lies to keep the illegal fees on checking accounts. Close all your accounts ASAP.

Very helpful staff.

As mega banks go Wells Fargo is Ok. They try to charge for everything they can and smile at you while they do it. At this branch I had a banker (the Wells Fargo word for teller) question me about what a check written to «Bearer» meant. Had to educate them. Made me question the training and experience of their staff.

I’m not a regular Wells Fargo banker, but I do have to frequent it every so often. This location is fairly large and there are plenty of tellers so service is quick.
They’re not pushy about their services which I love. Honestly who wants to be hassled when all you’re doing is going to put in money or get money :/​One downside is because this location is in the middle of plaza there is no drive thru atm.