U-Haul Moving & Storage of Fullerton

I rented a truck for my move, only going from Fullerton to Downey. The pickup was a decent price but the service was terrible. We rented an appliance dolly along with the truck. They close at 7pm, I get it, but they allow after hours drop offs and have a slot in the door for the key but we didn’t want to leave the dolly in the truck bed. We pushed it up to the door and asked to leave it inside and after telling across the store at us, he finally walked up and told us we could leave it outside but we were responsible if it got stolen. He couldn’t just take it in the door and was rude. If you allow after our drop offs, you should specify how the equipment should be returned. We locked it in the front of the truck. He was a younger guy with long dirty blonde hair and just acted annoyed go be at work from pickup to drop off. Learn some customer service. Moving isn’t fun. At least apologize and be polite if you have shitty policies and explain things more thoroughly before hand.

Propane review only. Needed propane fill for my bbq tank. Can’t beat the convenience and being open 7 days a week. Price to fill per gallon seems fair. Put off by the customer service though. The gentleman at the counter was not happy to be at work and I waited several minutes before he even acknowledged my presence. Then i had to wait outside about 10 minutes for him to come out and fill my tank even though there were no other customers. I will return for propane due to convenience, but service was disappointing!

Worst customer service ever…
The lady Megan and black guy I think James or whatever his name is are the worst employees ever. If I am the manager over there then I’ll definitely fire both of them. They should work at fast food restaurant but make sure customers can’t see them otherwise you gonna lose a lot of customers. They are way rude that you can’t imagine. It’s a humble request for store manager to move them somewhere else where customers can’t see them. I prefer to pay some extra money for other moving trucks and companies instead of going there. Really bad experience

Brian and Larry were incredibly helpful and kind. Really went the extra mile to make sure we had what we needed and made sure the truck was ready for our reservation. Surprised at the level of service for a uhaul.

If I could give 0 stars I would. Worst customer service ever!
I went Friday to get propane, 3 employees and only 2 customers including me — you’d think is get good service.
I pressed the button outside that says «press for fast service». 10 minutes later and every single employee walking by but not acknowledging me I finally walk inside (I know I should leave but I needed propane). The guy at the counter doesn’t even look up at me when I ask if I can get some help, just simply says «I’ll be out there in a minute».
Who runs this place!!! The owner needs to step in and change the way customers are treated. Never again will I come for propane. I will take the time and drive out to F&B rentals in garden grove — prices are much much cheaper and it doesn’t take them 20 min to come out.
Unbelievable.

8÷13÷13 Update: I demanded my money back from U-​Haul and went to Pacific RV in Garden Grove to have it re-​done. Everything is working perfectly now.

TERRIBLE experience! Avoid using this location at all costs. The general manager over charged my credit card by almost $ 300 dollars after our move, and even with my contract as proof I still haven’t received my refund. Every time I would call this location it would get routed to uhaul customer service, they would agree the charge needed to be remedied, but he would never respond to their messages. Horrible customer service, shady business practice. BEWARE!

Line moves very slow to check in or out but they were there for me in my big move.

If I could give them ZERO I would. This place sucks. Horrible service and rude people. Get a clue people.
Honestly the WORST facility I’ve ever been too. I’m pretty done with Uhaul. Never again.

Hour late on my truck reservation .
Not bad.
If you are in Fullerton your options are limited.

While the man who eventually helped me was pretty friendly, I had a pretty disappointing experience here. I was told that the service I requested to put a hitch on my car would take an hour and a half, but it took them over four hours. I ended up having to call out of work, and it was a huge inconvenience.

I bought a weight distributing hitch here and within normal use it failed in just 2 months, after being used just twice. The GM compared me returning the hitch to someone driving their car at 180 and crashing it, then wanting a refund. I said this was a horrible analogy as I never exceeded the weight limits of the trailer or the speed limit. He said he would issue a refund or a replacement and then said I needed to go through my credit card company. I would not buy a hitch there as they will not stand behind their product. My old hitch is 13 years old and never bent or deformed like this. I will never do business there again.

What set’s this place above the rest… nothing…
I tried calling a few times and waited for a couple of minutes for someone to answer, and no one ever did. So I went to the place to actually talk to someone face to face, and what did I find? Me and 4 other people waiting around inside w/​no one there to help us… This place is ridiculous.
If you need a truck go to Ryder (nicer trucks) if you want a tow hitch go to Pepboys…

I had to give them point for remembering me & getting me in & out so fast.
This time I had to rent 2 trucks from them. Next time I will plot out moving better. I like this spot but I gotta remember to get a spot closer to point A and find a another closer to point B. I know just in milage I must have spent $ 3 just looking for a Burger King, passing it & doing a U-​turn. That’s what happens when you have a craving. Well worth it.
Anyway, I am all moved & hopefully I don’t have to move again for a couple of more years.

Even though I requested to pick up my moving truck from this location, they routed me to another location when they already had a plethora of trucks available. When I went to the other location to pick up the truck, it was partially covered in graffiti. I called the management and they upgraded me free of charge to the next largest truck (the only other one that was at this location). Being a customer, I should not have to make correction for a business or go out of my way to help them.
Further, this location is severely understaffed. I went to check out trucks on different occasions and no one came out to help me because there was a line inside already waiting for help.
However, I will say that the truck worked well and I was billed what I was originally quoted, plus I got a free upgrade (which I had to subsidize for gas).