Terrace View Care Center

After a serious bicycle accident, my husband required a stay in a rehab facility. We consulted Unilocal to find the best local rehab facility. . and Terrace View Care Center is the best. He spent 3 weeks there. The staff and program there are outstanding! Every individual staff member we encountered had a great attitude and went the extra mile to fulfill all requests. We highly recommend this care center.

If I could give this place 10 stars I would. The staff are all so friendly & very attentive to their patients. Customer service was amazing. Thank you to all the staff that helped out with the care of my dad during his stay… I hope to not see you again but if we do we know where we will be going! :)

I love this place! They have taken great care of my dad. The entire staff is very friendly and they make you feel very welcomed, they always walk around with a smile and say hi to everyone. Front desk girls are so sweet and always ask how your loved one is doing. Great environment, feels more like you’re at home. Love that each room has a sliding door leading out to a patio, makes your family feel less confined to one room. Another plus, they never kick you out at night. It’s nice to have an unlimited amount of time with your family member. Thank you Terrace View!!!

It is very difficult putting an elderly parent in any facility. I visited four places in the area. When I went in Terrace View, the staff greeted me as I walked in. I was immediately given a tour of the facility. It was clean, smelled good, and the rooms were comfortable (two-​person rooms). I checked my dad in a few days later. The administrator took care of everything. The staff was always friendly, caring, and attentive to my dad’s needs. The nursing staff was very professional when caring for my dad’s medical needs. My dad had been through a lot and ended up taking a turn for the worse. The staff guided us through our options. They even provide hospice care at a reasonable cost. Terrace View Care Center was a blessing to my family. I would recommend this facility without reservation.

I can honestly say that we could not have done as well with my mother-​in-​law in our own home, as Terrace View has done for her. Mom has been in and out of the hospital more times than I care to count over the last two years and each time we take her home, it takes months to get her back to where she was. She always fought us on skilled nursing for rehab and we caved almost every time. The one time we tried it, she only lasted 18 hours before we had to take her home, due to the experience being so bad.
Terrace View is the complete opposite of our nightmare experience and from the word go, has been exemplary. My husband toured the facility (he dropped in without an appointment) and they greeted him and introduced him to multiple employees of various levels, and they all were friendly and caring. when mom came in, she was treated with dignity, compassion and kindness. The facility is clean and neat as a pin. There is ZERO smell, meaning the timeliness and quality of the care of the residents is good. Everyone introduced themselves to our mom and made her feel welcome.
Most of the residents get up and get dressed daily, as their medical needs allow, and they are encouraged to be as active as possible. The charge nurse, RN’s, CNA’s and techs all have headsets with communicators. When a resident hits the call button, they are asked what is needed and the headsets allow the charge nurse to contact the appropriate level of employee to carry out the task quickly. Mom has been in for nearly three weeks and has only had to wait one time for assistance to the bathroom, and that was only because four other people in her area asked for the same thing. The CNA’s are caring, and gentle. They never complain or give the impression they are bothered by the menial tasks of dumping the commode. They are always cheerful and she has never been told «no» when she wants someone to help her go for a walk. She feels safe and heard, and loves visiting and participating in the activities.
The food is above average, but with the variety of medical needs of the patients, I am surprised they do as well as they have.
Although she is leaving in a couple of days, I would not hesitate to place mom here again should the need arise. She has always been against «nursing homes», but this experience has changed her mind completely. Thank you Terrace View!!!

My mother has been residing at Terrace View for nearly twelve years! She is the longest resident to date and though she has a debilitating disease and cannot do anything for herself any longer, I can wholeheartedly state that had she not been in Terrace View she would Not be alive today!
I have watched the place go from good to phenomenal primarily due to the former Administrator Brendan Dahl. It has been a beautiful transformation and All the staff are kind and caring! The Social Worker Laura works tirelessly to do Everything to ensure the residents needs are met. Sally, the Chief nurse to Jessica who was recently promoted from Receptionist and the Wonderful nurses, my mothers doctor, Dr. Housar and CNA’s have Truly made the difference in my mother and our families life! MAJOR THANKS TO YOU ALL and EVERYTHING YOU DO!

My mother has so far spent a week or two in this facility, and will be getting out in perhaps two days. And I’ve found the care at this facility to be pretty great.
They scheduled patient care meetings, which included family, and during those meetings, they solicited criticism. Was the food good? Did she want different food? Was the medical care all right? Could they change it? What could they do to make things better in any way? Five or six professionals were present at that meeting (some popped their heads in for a few minutes and then left), and by the end, we felt like we’d improved my mother’s care.
We ran into a problem with the room, and they were very willing to switch her to another room. The only criticism I have, and this is what knocked them down a star, is that they don’t have a phone in every room. You call, and if there’s a cordless phone available, they walk it to the patient’s room. If not, they ask you to call back. Of course, that causes no problems for patients with adequate cell phone service.
But overall, every knows my mother by name, and is happy and eager to change things, if needed. Bravo.

Had my dad here for 2 weeks after quadruple bypass surgery. He really enjoyed the place and the friendly staff. He also said the food was good. Overall, he and our family had a good experience here and would pick this place again if needed.

My mother was a resident of TVCC for roughly a month. I was surprised that this wasn’t your typical convalescent type hospital and had a lot more of a cheerful environment. The only draw back to the place was they were not super quick on administering medications because they needed doctor approval. For the most park, the place had very friendly staff and it was clean.

I was here to visit Pop, a very close friend’s father, who is definitely in need of more care than can be provided at home. I’ll admit, before walking in here, I thought it would be typical nursing home environment, with horrid, harsh smells where ever you went, seniors or disabled adults languishing in their three-​beds-​to-​a-​room-​one-​finger-​always-​on-​the-​call-​light realties.
I was very pleasantly surprised by the caring staff, the cleanliness of the rooms and hallways, and though the room Pop is in is small and housed two adults, it still lead to a nice patio with a sliding glass door, full functioning and modern hospital beds that help prevent bedsores, timely meals that Pop said were pretty tasty.
They are also in the middle of building and remodeling their rehabilitation room, to better serve those clients that want to work toward going home, by familiarizing them with counter heights and the like to prepare them for life in a wheelchair for as long as they need it.
I would hope that if I needed such extensive care that it might be done at home, but if not, a place like this would be okay by me too :)

My Mother has been a resident of Terrace View for over five years. The staff treat all of us as if we were family. They are quick to catch medical conditions and have them treated. Unlike many nursing homes Terrace View has quite a few long term staff who have worked here all the years my Mother has lived here, which is quite comforting for the long term residents. Every effort has been made for her comfort while she has lived here. The facility goes out of their way to make family members comfortable and welcome, including the annual luau, formal Thanksgiving dinner, Dickens carolers, Halloween night, 4^th of July bar-​b– que, and much more.

Went to visit my wife’s Auntie Claire here on Saturday, 3÷1÷14. Now I have been to plenty of home care places and its hard to find a really good one based on the fact that your loved one resides there. Of course you want your loved one to be treated perfectly but I have yet to find that one perfect place and because of that, any little thing will take that one star away.
Here I gave them 4 stars base on several good things. As we came in, the nice girl at the receptionist desk greeted us with a smile and told us where we needed to go. We find our auntie in the hallway sitting in her wheelchair just hanging out. We escort her to her room so she can take her meds and rest. The nurse that is assigned to her takes care of her vitals. I find out there is free wifi. The password is 16terraceview. There is a nice Starbucks self serve coffee machine at the entrance to your right as you enter.
The only thing that bothered me was that there was a lady down the hall just screaming the whole time we were there like she was getting murdered. I spoke to the nearest nurse about it and she said that all the screaming was normal. Huh? How does anybody sleep? She said once the lady is sedated at bedtime, she sleeps through the night. But still though, I thought they could of did more for her. Imagine if she was your mom, aunt, sister, or grandmother. See my point on a place being 5 stars?
Overall, my first impression was a positive one even though there was an old lady with a nice set of lungs and vocal chords. Even though this was my first and only visit, what I observed was pretty good. Im hoping that if I visit next time, the experience will be the same except maybe the screaming lady takes a day off.
Unilocal 2014 365 Review Challenge #60

Its a whole different story when you need help for your own mother. I «thought» I knew what was needed but, discovered that I needed guidance parts of the rehab process. I own and operate a business that helps seniors and their family find options/​money for their loved ones. That means when MY mother was needing to reside in a facility after her hip replacement… I called on the knowledge and views of seasoned professionals in the know. Many families do not know that they have the choice to request their desired location for the most important part after surgery. The top recommendation over and over was Terrace View. My mothers stay was above and beyond the call of duty. I have known the administrator Brenden Dahl for years. He is known in the industry as a perfectionist. The director of Nursing, Sally Gaspar makes sure that every person is detailed and able to carry out tasks efficiently. Don’t let the youthful appearance of
Autumn Harrison and Stephanie Loanzon the Community Relations Directors fool you. They are very knowledgeable. They are happy to use email/​phone/​fax to keep things moving along.
We had the luxury of visiting my mother multiple times a day and I saw everything. Family is welcome with open arms. My mother got to experience multiple visits by her grandchildren who were delighted with the hot chocolate machine in the lobby and a patio to have pizza with their grandmother. My mothers caregivers were caring, gentle and so soothing to my mother when she was in pain. The nights were hard because of the pain and her night caregivers comforted her and took care of every request when she was uncomfortable. I NEVER saw my mother wait for extended time for her pain medications or help to the restroom. The caregivers use technology to pass messages on headsets to request help when needed. Don’t forget to check in with Laura Valenzuela — Director of Services Services who is seasoned on care options in the community. I cannot recommend Terrace View enough. When my clients ask for a suggestion, I tell them that the best Doctor is Dr Mayo in Placentia and Terrace View is the only place you would want to partner with when you need a place for your loved one after their surgery or recuperation.

My grandmother spent some time in this facility and was treated like family by the staff and nurses alike. I experienced nothing but the utmost customer service every time we were into visit her and she only had positive things to say about her stay here. The facility hosted a luau while she was there and she had a great time getting outside, watching the hula dancers, mingling and taking photos with the other guests and staff. Terrace View is a great, 5 star facility that provides fabulous care for your loved ones. I wouldn’t recommend any other facility for your friends or family based on my experience there and compared to our experiences with other facilities.

I am upgrading my review due to the proactive nature of staff. I am impressed with the follow up on all issues.
My Mother-​in-​law now feels Terrace View has taken real steps to address our concerns. She also loves the weekday therapy staff and says they are making good progress.
Hopefully a few lessons have been learned by all.

My father in law is currently a patient. Last night and today it was HORRIBLE (a ZERO star).
1. Nobody (EVER !) came to help him (THIS IS WHAT HE IS HERE FOR !!!) when he needed an attendant to help him get to the bathroom (hip surgery) Yes he DID ask for an attendant.
2. Last night it took One AND a Half our (that’s 1.5 HOURS) for somebody to bring him his pain medication.
3. This morning he asked for his pain medication and was told they didn’t have it. WT hea !!! We EXPLICITLY asked PRIOR to bringing him here if they had all the medications that he needed. Turns out they just needed to FIND IT??? YOU had to FIND it. WTH…
4. Then later in the day he asked again for his Pain Med. Was told that they couldn’t give it to him because he already took it. WT Hea… They gave his roommate pain meds and then checked off the ENTIRE room as complete. Gee great 50% success rate.
5. From other people I understand that this is an INDUSTRY problem where once all the management goes home for the weekend, care goes out the window. So if you have to have somebody in one of these places over the weekend… be ready to spend the weekend there making sure they have the care that is being paid for.
Sad part is on some statistic someplace. His EARLY departure due to bad care will be written up and reported as a success at fast rehap…
Gave it two stars because it was clean and for the first two days it seemed to be a nice facility with nice people. Not sure what happens on a Friday night/​Saturday but care like what happened should be reported to the county.

Upgrade time.
Any place can be caught off guard; my escalation meant well and I believe it served well too. I’m sure other’s have benefitted from staff that doesn’t walk around and say ‘I don’t know, let me ask’.
Please remember if you have a loved one here and they are not getting top service, then something is amiss.

Just checked my Mother in law last night for rehab following a total knee replacement.
Very clean place, and smiling, friendly staff. The intake nurses are very thorough and know their stuff, and I am more critical than most because I am a RN. Even though we did not arrive until about 8 pm, the place was bustling with activity, cleaning, serving snacks and caring for patients. I can’t comment on the rehab yet, but will do an update in a couple weeks. First impressions are very good!

My mother has been there 4 times in the last 2 years. I wouldn’t have her be at any other place. The people there are extremely caring. The therapists are incredible. My mom had a stroke a year ago Jan and she is 95% recovered. I believe it is due to the great care that she received from everyone there from the cleaning crew all the way to the top. Everyone knew her by name and when I go to visit other people they all ask about her. I recommend it to anyone who needs to have rehabilitation in order to gain back their strength.

Terrible place to have your parents stay! Took my Mother their to have 24-​hour care, they have a mis-​manage doctors/​staff that is only out for profit. A lack of care on patients getting better, my mother was in and out of the hospital twice for Terrace View Care not giving her medications to her. If you have a choice, send your loved ones somewhere else.