T-Mobile

My cousin got her phone stolen yesterday and came into this location to get a new one. Austin helped us and he was awesome! He was Friendly, entertaining, and helped us with everything we needed and more. I’m not with T Mobil personally but with his costumer service, I would totally come back or recommend this location!

They were very helpful and patient. It took a while for them to transfer all my pictures from my old phone to my new phone (like 3 hours) and they never once seemed frustrated or angry. They did what they had to to make sure that I got all my pictures and I couldn’t thank them enough. Idk what happened with all these other reviews but as far as I’m concerned they had excellent customer service.

I went here for three different occasions and can say that each of those times, I was extremely satisfied with their service. I still even remember their names months after I went which is somewhat of an indication of how impressive their service was. Kitzia was very pleasant and knowledegable. Nick was very helpful. Justice was very patient considering that I had quite a few questions and requests. 2 of the 3 times I went, it did get a bit crowded with lines forming. But I think this was mostly with their team members ensuring that customers’ requests are taken care of.

I can’t say enough nice things about Yvonne! My husband has not had a new phone in ages and she was so sweet and patient going over everything, even when she had to repeat herself and show us several models of both phones and accessories. She answered all our questions and was very knowledgeable. She really went above and beyond! This was the most pleasant phone buying experience ever! Thank you Yvonne you deserve the biggest of raises :)

I went to t-​mobile, I asked justice and employee a question about my account, and he immediately answered with an altitude over a charge on my account that was payed for. So he wouldn’t help me on the charge then I told my friend who was with me this is some Bulls hit. Then he replied there’s no BS going on I don’t know what you’re complaining about. I was shocked. He was sagging with some laker boxers showing fully. Horrible service I wish I could give a zero. Monique was very helpful.

I have a billing problem that I have been trying to resolve for over a month. After many, many wasted hours, and with even the store manger assuring me the problem has been resolved (I stood by while the store manager discussed the issue with not 1, but 2 corporate representatives), I just learned today my billing problem still exists!!! There is a total lack of communication between the T –mobile stores, and the corporate office. Or, maybe, they are just plain STUPID! Customer service is a VERY IMPORTANT part of business. T-​mobile gets a negative rating for being UNPROFESSIONAL!

Such a RUDE group here. Even the manager Yvonne was extremely unhelpful. I’ll be contacting corporate and going to another store for help.
I went to return something within the 14 days I was told, I even called and was told I could return it, instead I was refused, and as I walked to my car and sat down, I could see them talking about me through the shop windows. Very unprofessional. Go somewhere else!!!

False advertising. This is a franchise, do not waste your time. Go the extra mile and find a corporate store.

I signed up with t-​mobile under their reimbursement plan, where they offer to pay off the fees for your old cell phone company when you switch. I can’t remember the name of the man who helped me, he was a large pacific islander. I lost $ 500 because this associate lied to me, and it seems this is how the entire company runs. I told him I had already cancelled my plan with Sprint, and he said I couldn’t switch my phone number over now, but that I could do it later and that the new phone number he gave me when I signed up was «temporary.» He was wrong, and I have a feeling he lied to me to make the sale. When I went to Sprint for my final bill, they informed that because I cancelled, my old number was gone forever, and T-​mobile refused to pay my reimbursement, $ 500, because I could not switch my old number over to them. I called costumer service, they told me to go in to the store, the store told me the couldn’t do anything and to call costumer service, costumer service told me the store was wrong, I went back in to the store and they said costumer service was wrong, called customer service, they transferred me around to six different people who all said that the last person I had talked to didn’t know what they were talking about. I explained to them that the associate gave me a new number when I signed up, and why would I sign the contract if I knew I wasn’t going to be able to transfer the number over? I had already turned in a new phone to them, I could have sold it online for much more. I feel like I have been scammed and T-​mobile is not understanding and has done nothing to help me. I’m so upset. I will be switching to another provider.

Never come to this place to pay a phone bill walked in and it looked pike a party 3 workers 15 people waiting to pay a bill or buy phone workers are taking there sweet time been here for 25 min and these people still seeing the same people sorry man but fuck this place and phuck tMobil took all day to pay a damm phone bill bout to disconnect this bull shit

sorry to say that the rep that took care of my account changes over the weekend at the store gave me very inconsistent information. first off when we purchased the new phone for one of our lines they said that they would cover us on their insurance program for 30 days free of charge than remove it afterwards. when i called to check they had added the service charging it without my knowledge. big no no. when she went to photo copy my ID she left it in the copier and I had to ask for it back! wow!
so i’m guessing this gal is probably new. she didn’t completely address all the charges on my account after the changes were made. they should have just had a more senior person or a supervisor assist me. honestly, i didn’t have a great experience knowing that I could of had everything handled over the phone including the purchase of the new phone.

Thanks to Kimberly she was able to help me with a billing duspute that the online and phone team wouldn’t. She didn’t play games and realized and went through the math and mistakes the company Made. She saved the day and kept me from bouncing from tmobile as my phone provider. Again thanks Kimberly. There’s a special place in heaven for managers like you.

Hmmmm how incompetent are your workers that you would leave a customer’s information up after they have left the store and then mistakenly open up another phone line for a completely different customer under that same account?!
The type professionalism I’ve experienced at all of the stores I’ve been to have been lay back. Is this the type of conduct workers who have access to your personal information should be displaying? I’ve been to one where they forgot to give me my change. But this location tops it all. I mean come on, you opened up a phone line for someone under my account! That’s a huge mistake. Don’t they need to sign under my name!!! My last name is Nguyen, a pretty common Vietnamese last name. Apparently my authorized user has the same first name as the customer, but he wasn’t Vietnamese, he was of a different ethnic origin.
Imagine yourself in a different setting. You are with a personal banker and they have all of your information up on their computer screen. You leave and the next customer comes in. The banker doesn’t exit the screen. It just so happens you both have the same first name. They put their son as an authorized signer under the account thinking its theirs. He now has access to your account. Do you think the worker should get fired?
The store took blame and straightened things out but that’s a huge oversight.

I hate to give this place one star. Because their customer service treated me very well… however they did add an unauthorized line and device to my account.
How is that even possible right? Well when I was in the store earlier my information was up on their computer, and when another customer added a device and opened a new line somehow it was under my account.
I caught the mistake at another t-​moblie store and immediately contacted this t-​moblie store. Josh one of the sales guys told me to come in because it’s something that has to be resolved in person.
Upon arriving to the store I was immediately greeted by Kimberly the stores manager and she promptly admitted it was the stores fault and reversed the transaction. On top of that she gave me a free car charge for my troubles and helped me look for the phone I wanted with other t– mobile locations.
Kudos to Kimberly and Josh.
If it wasn’t for the attempted fraud and identity thief I would have given this place 4.5 stars

Made me take several trips to the store. In the end, they couldn’t help me. Staff lack in sincerity and just sit around and chat with one another. I went to another T-​mobile store with more efficient workers and they finished helping me within 2 minutes.

I originally came here to see if my Samsung S4 was still under warranty as it had just crapped out on me. The «on-​duty» tmobile employee, Josh, looked into it for me but found it was no longer covered under warranty. He gave me some options that I could go with (ie: find a repair store, contact samsung corporate, buy a new phone, etc). I ended up going through with just buying a new phone (the s5, definitely a great decision on my part). It was a cost I wasn’t expecting, but I am one of the many who would die without a cell phone (for my own reasons).
Josh helped me through the whole buying process. He even managed to upgrade my plan with a better service contract that costs a little less then what I was paying before. It was an all around great experience. Josh was friendly, informative, and knew what he was doing. I will definitely maintain a good relationship with this tmobile store, when it comes to my cell phone needs. The location is convenient, great attitude provided by the employees, and a well stocked store with all the new phones and various accessories.

First positive experience at a cell phone store.
1. Went in with a problem
2. Went out happily within 10 minutes
*other stores
1. Go in, wait for help. Talk about how my name isn’t on the contract
2. Run around in circles to get nothing done
3. Leave in 30 minutes unhappily with half of my problem solved

I was having an issue unlocking a hand-​me-​down iPhone 4 without a SIM, but when I walked in to see if I could purchase a SIM without a contract attached, the employee simply handed me one that they had lying around, connected the phone to their WiFi, then said, «Keep it!» That is how you earn a customer! I am excited to join the T-​Mobile clientele. I will be returning to this store to join the ranks of the fuchsia-​stained carrier.

Seriously the best t mobile in Fullerton area. Always so nice and helpful! Never going to the brea mall ever again

Knock, knock.
Who’s there?
Cell phone complaints.
…
Hello? Hellooooo…
** ** ** **
Cell phone issues… I hate ‘em…
And I’m all prepared for hassles, for runarounds, and for inconveniences as I drive over to the T-​Mobile store. I’ve only had the phone for a year-​and-​a-​half, but it keeps crashing. All I’m thinking about at this point is competing providers… well, all except Verizon. But I’m thinking about them as I re-​evaluate my long-​term, long-​distance relationship with T-​Mobile. I’m the jilted lover, cast aside and abandoned.
I park. I’m thinking, «You catch more flies with sugar than vinegar.» And I walk in smiling. I’m greeted right away, and although I will have to wait until the customer before me finishes his transaction, the young man behind the counter adds that he’ll be «right with me.» Hmmmmm… Maybe T-​Mobile offers sugar first too.
Anyway, a very nice young lady – Elisa – helps me out. And she’s smiling as well! And she is so helpful and understanding. She simply asks for ID verification, shares with me her love of Charlotte Brontë – I know that’s random, but you had to be there – apologizes for the crashing issue, and assures me that a new cell replacement will arrive at my home tomorrow. Easy, Breezy!
«Cheerfulness, it would appear, is a matter which depends fully as much on the state of things within, as on the state of things without and around us.»
– Charlotte Brontë