Pumper Jumpers

DO NOT DO BUSINESS WITH PUMPER JUMPERS
They have horrible customer service. My friend just had a party there and the workers, including the manager gave them false information on the pricing. When they called to work it out, the owners were incredibly rude and unprofessional, yelled on the phone, hung up on them and said threatening things like «don’t even think about putting a stop payment because it’s fraud.»
I know my friend is very detail oriented and she would do everything to check and double check the information she had… and the workers actually tried to honor the «price» they quoted, and keep their words, but the owners completely turned it around and accused them of lying.
AGAIN, don’t be fooled by their colorful eating area/​party room. Read all the fine lines. honestly, if I had known that the owners were this bad, I wouldn’t even have my party here it was for free.

Warning! I agree with the other bad reviews. this place has the most horrible customer service I have ever experienced.
I (mistakenly) had a birthday party here. First, I was misinformed by one of their managers about pricing of children and what age is included in the party package of 20 children. Then when I call to confirm the details of the party, another worker corrects me. So when I told her what happened, she said she would leave a note to honor that price I was first given.
After a crazy party with 30 children, mostly under 5, we realized that they charged us for all the children including the ones that were 1 and didn’t even play, when they had originally said that they wouldn’t count under 2.
Bottom line, we didn’t realize that we paid for the entire group of children (crawling and wabbling around) until after we paid and looked at the receipt at home. So when we called, the owner’s wife Katherine promises us a check by a certain date and time. That’s when the owner Bobby and Jeff got involved, getting upset/​unprofessional over the phone. avoiding our calls, yelling, and hanging up the phone. Who does that? What kind of service is that?
The thing is, I am a very detail oriented person. I know the questions that I asked, and I know the information that I was given was correct. Now they’re going back on what they said, my multiple employees and being completely rude.
As far as the quality of the place, it isn’t even that great. The rooms are crowded with trampolines that don’t even fit.
DO NOT HAVE a party here. it is a complete waste of money. Even if the price was cheaper, because of the service, I wouldn’t recommend this place.

This place is not as clean as I had read and actually smells once you walk in. I don’t know if it’s because it was raining yesterday but they should have had some air freshener and someone mopping the front entrance since puddles were found as you tried to enter the place in your socks. And my 1 year old was playing in one room where the toys were broken which I felt was a safety hazard. Also I could never find an employee to help clean up the large Lego blocks that were blocking the slide. It took quite a bit of time before they figured out there was an issue. And to top it off, we were there for a party where the host announced at the end «you have 15 minutes then we will politely kick you out.» Wow! Never again.

I feel bad for you guys but I could tell you guys don’t care about quality, service, attention to detail, hospitality, or respecting people.

My kids love this place, but all the food restrictions are ridiculous! Ex: you can bring in Papa Johns pizza only if you have them order it for you and the prices are way higher. Not to mention if you want to order chicken nuggets for the kids from Papa johns you can’t bring them in. Seriously!

Pros:
1. There’s a gated area in front of the business so little kids don’t run off the street.
2. Lots of different jumpers, trampolines that would satisfy from the youngest kid to the bigger ones. They also have a reading area, kitchen play area, obstacle course/​slide area.
3. Large private rooms birthday parties.
4. Price is reasonable. $ 8/​child for 2 hours play. Adults $ 2.
Cons:
1. Equipments have quite a bit wear and tear. For example, the net on the second level of the obstacle course/​slide area is broken. I saw a child trying to slide under the net to get down to the floor but luckily his mother called out to him.
2. The AC is full on running in January. Too cold, makes me feel like they try to get rid of us midday.
3. The play areas are just too dark and gloomy. Some of the rooms have broken light bulbs. To make it worse, the paint color in each room doesn’t make the room any brighter.
4. Décor is pretty sad. Cut out children’s book cover and hang it on the wall?!
5. Plenty of seats but again quite worn out.
6. Not enough attendants and the ones who are there don’t seem to care. For example, some trampolines clearly stated for 5 and under. When I saw an adult jumping in there I told the attendant and her reply was it’s ok if the adult is with a child. What? What if that adult jump on my kid? If anyone can jump around what’s the point of having the sign in the first place.
2 stars for the pros. Would I go back again? No.

A great place to play for a couple hours! Affordable, safe, fun, and clean. People complain about the socks, but it helps to keep the place clean, and I appreciate it! It gives my son a variety of activities and freedom to run freely with other kids.

Horrible! We went for my nieces party and the party wasn’t even sat up in time. We had to wait a hour and a half for the party room to get ready. The place was dirty and not staff was not professional. I will never take the kids back again! Very big disappointment!

Just went to one of the coolest birthday parties here. They have multiple different rooms with trampoline, bounce houses, ping-​pong tables jungle gyms. They have ample seating areas for the parents. And the staff were all friendly. Would definitely recommend for a kids birthday party.

Used to go to this place because my 2 year old loves it. I’m finally fed up and never coming back. Customer service is terrible. Parties on the weekend close off most rooms and they do not tell you this when paying for open play. Left as soon as we couldn’t find anywhere for my son to go. No remorse from staff and no offer to refund our money. Do not waste money here.

Worst customer service ever! They were having birthday parties and closed ³⁄₆ rooms that my 2 year old could actually enjoy. The staff didn’t care, didn’t tell us, and smiled and said nothing when I complained. We left after 10 minutes. Waist of money!
Edit: I left a comment on their Facebook page and instead of addressing the issue Pumper Jumpers just deleted the post!

Let me start off first and say this place has so much potential. But sadly lacks it. The place is filthy, un-​kept and just poorly managed.
I came in after reading the reviews and looking at the pictures was just misled when I actually stepped foot into this place with my two year old. We went to the «Jungle room» I think it’s what it was called with the downstairs kitchen, there were cobwebs and dust all over the play kitchen set. I removed my child from that play area because he started to sneeze like crazy and went on to the next room. The Little Nemo one, I climbed up the play structure with him… let’s just say that play structure is standing on it’s last hind legs, seeing as how the whole thing was covered in scotch tape and the safety nets were torn where any small child can easily fall through. There was hardly any lighting in the room. The ballpit was disgusting! Found old band-​aids in the mix. Not one but many. Again removed my child from that area. The outlets weren’t covered and a small black fan was placed in arms reach of any child to be able to just grab and pull. Tried out the trampoline the only thing that made this place truly enjoyable for the time. The staff was there. As in just bodies in the front. Not really There-​There. I think my one time trip was enough for me. This place seriously needs a major face lift. I’m surprise it’s still open. :/

Pumper Jumper you are awesome! First I want to start my shout outs to Tori and Lana. They were amazing. Very entertaining and helpful. They made my girl’s birthday party wonderful. Thank you once again.
Oct.18,2015 We just celebrated my daughter’s birthday party. It was a combination party for my 11 year old and my 2 year old daughters. We had the VIP package for $ 440. Talked about VIP. Yes… We felt very important. 20 kids and 30 adults included in the package. $ 15 additional children (1 – 17 y. o) and $ 4 for additional adults. Adults and kids enjoyed everything. They even had the ping pong room open. That was amazing!
*Party Room: omg… it was well decorated. Nicely done. You can request to have your own and bring your own decorations. Room was very spacious. Long table for kids to sit and eat. We had 80 quest and room was still big enough for all of us.
*Food: we had outside food. You can include that to be added in your package for $ 75 unlimited outside food and drinks. Which is a pretty deal since we had a big crowd… more food to eat!
The VIP package includes pizza… We had a lot even our guests got to take home some of the left over.
*Bathroom: Clean… very clean. Smells good!
*Party Host: Tori & Lana. Once again aaaamazing girls! Gotta have them next time or when your planning to have a party.
Overall… We are very pleased! Kids and adults left with a smile on their faces and especially our birthday girls Ella & Lucy.
Thank you and have fun!

Great place! My kids loved it. Clean and spacious. The old reviews did not make sense to what I saw when I stepped foot. This place deserves 4−5stars.
P.S You don’t need other people to watch your kids. Watch your own children.

Had my son’s 8^th birthday party here this Sunday, October 11^th, 2015. We had the video game package which had the video game area and room next to it upstairs. Kids had a blast in the jumpers, trampolines, bouncers and of course, in the video game room. Overall a great time was had by all the kids. Now I’m gonna break it down to the GOOD and the IMPROVEMENT NEEDED.
THE GOOD:
FRIENDLY STAFF: Our hostess was awesome. Can’t remember her name… tall brunette with short hair. Not hovering over us but checking up on us periodically. We liked that.
HELPFUL STAFF who assisted us in unloading all our party stuff from the truck.
LARGE SPACE for parents to gather and chit chat while the kids have fun.
AMPLE PARKING
NO CLEAN UP. They do it all for you
Now for the IMPROVEMENT NEEDED:
The place could use a paint job inside and out. It’s starting to look a bit run down. The video game room we had was nicely painted though.
CARPET UPSTAIRS AND ON THE STAIRS needs to be replaced. It’s looking old and dusty.
ENTRANCE IS NOT WELCOMING. Looks old and unkept. Put some colorful benches out there with some potted plants.
BETTER CLEANING NEEDED. Our party room and video game area needed to be cleaned a little better. There were still balloon strings tied to the benches which I had to cut off. Bits of trash from previous party were all over the floor. Tvs and xbox equilment need to be dusted.
MAINTENANCE ON THE EQUIPMENT is a must. The Wii and 1 xbox wasn’t working and we weren’t told. We found out the day of the party. Fix them! Tell people BEFORE they decide to book! We did get a bit of a discount though.
THE AC upstairs only works well in the video game room and the front part of the party room. The rear portion of the party room was HOT! Our hostess did bring us a huge fan which helped some.
SHOE STORAGE should be moved to another area. Having it in the front makes the entrance smell a bit.
BIG TRASH BINS are kept at the entrance of the kitchen area which are an eyesore and trash cans should be kept somewhere out of sight.
The IMPROVEMENT NEEDED items didn’t keep the kids from having a blast. These are things that adults notice (at least I do) not kids.
My son is still pumped up from his party!

This place was awful. No employees hosting overseeing activities and safety. There was hardly no seating space for parents to oversee the kids. Aunties and uncles had to lean on walls.
It’s run down and unkept. They even forced my poor old grama to buy socks even though she was obviously not going to bounce around w the grandchildren. Jumping or not– everyone was force to wear and or buy socks.
The birthday room speaker system was out of service, and it really affected the celebratory ambience and they didn’t even offer a CD player.
The employees did not help hand out cup cakes. They contributed nothing. Just took space.
The pimply teenagers working the front desk on 6÷26÷15 around 4pm need some customer service refresher with their attitude and glares.
Pump it up in Chino Hills is by far a better more organized experience. I remember someone even treated my son with a first aid kit. So appreciated. Our host kept the e energy going. Plenty of spectator space.

Went for a birthday party. The space is huge and could have great potential. But, there are not enough employees to supervise and oversee kids running around. In fact, I saw no employees watching to ensure safety.
— There were big kids on the trampoline doing backflips and getting hurt. I had to tell them to stop doing backflips. Great way to get a spinal chord injury.
— No one was regulating the number of kids on the trampoline at any one time.
— I saw one child climbing on the outer edge of one of the inflatable slides. It was a 10 drop to the wood floor if he fell off. Again, parents had to intercede. Not the parents of the child either. No staff.
— The game room with ping pong tables was so dangerous:
(1) Table partially open so kids could put finger in and slam fingers if pushed together.
(2) Power cord from air hockey game stretched to outlet 6 inches above ground creating a trip hazard
(3) Ping pong balls cracked and broken
— Place is dirty

We recently had my son’s second birthday party here and it was a great experience. It was the end of June and I am nine months pregnant so we didn’t want a party outside and wanted something simple. Getting the party package was the best because the staff took care of everything for us. All we had to do was show up with our cake and have fun!
My son and all of his friends had such a great time and all of the parents were having a blast watching their kids so happy. Our host was very helpful and did a great job at keeping everything organized and on time.
I would definitely recommend them for a party!

Brought my nephews here and they had fun jumping on the jumpers. They also went upstairs to play in the gameroom. A good place to be active on a hot day.
Oh and the strawberry bannana was really good. Mmmmmm

I had a great time here. I was really worried that my 1-​year-​old would have nothing to do. He was able to play by himself and with my other two children (4,9). There was plenty of room and no lines. No, there aren’t staff in the rooms to monitor, but I made sure to follow my kids from room to room. Everyone has to wear socks even if they’re not playing or jumping.
I didn’t like using community shoes in the bathroom. That was a bit gross to me. I did like that there was seating in each room even though I was standing the whole time.