Pacific Elite Collision Centers – Fullerton East

I was in a car accident that damaged my front and back bumpers. This was the first accident my car had been in. It didn’t have a single scratch on it prior but the accident caused me to get a full front and back bumper replacement. The staff (originally) was friendly and helpful and the service was quick (the reason for 2 stars) and they had my car for about a week.
My car was fine once I got it back but after I drove it for a week, the «brand new» front bumper was already popping off the frame. I called to come back but they told me I had to schedule a new appointment. Unfortunately, I work during the company’s business hours so I told them I’d call back once I got some free time on a day off.
I have a 2011 Toyota Corolla. This company claimed they only use certified manufacturer parts AND paint but I find this hard to believe with the work I got done. The front and back bumper that they put back on my car are definitely not certified Toyota parts. They’re made of much flimsier plastic material than the original parts. I’ve had my car for 5 years and I haven’t had any problems with my car scratching. Now, all the «certified» paint on the new bumpers are all severely scratched and chipped, showing a cheap white plastic underneath the paint.
When I took my car back to Pacific Auto to finally have my bumper put back on, the guy said «Oh you must have knocked it off.» And I told him that it had been like that the week after they fixed it. I didn’t hit anything. Then he continued to say «Yeah, well with these cars the bumpers can tend to get loose and pop off the frame.» Are you kidding me?! I had my car long before they got their hands on it and parts never just popped off! It’s been about a month and a half since then, and the bumper is popping off AGAIN but the repair guy was such an idiot that I don’t even want to go back. I’m so disappointed with the work I got done here and I hope people save their time and money and go to a legit collision repair. I went here and my car looks just as terrible as it did when I brought it in.

Five star service from beginning to end! Shawn does beautiful work. This was the most stress free body shop experience I have ever had by far. I got my car back three days ahead of schedule which is unheard of in this industry. I could not have asked for more. My car looks beautiful. I received regular updates while my car was in their care. This company is a class act!

Had to get pictures taken for my car to start up insurance with Mercury.
Apparently, this place does it for both AAA and Mercury.
VERY clean and professional-​looking place.
Front-​desk person was very polite and helpful. Definitely helps when people know what they’re doing.
Tek was the one who actually got the pictures done, and got everything that my insurance could possibly need. In and out of the place within 5 minutes.
It helps if you grab an appointment! I came in at 8am on a Saturday, so it worked out for me, thankfully. Only went to this place because the insurance requested it. Insurance got the information by the next business day, and I had my temporary insurance cards in my hot little hands. Very nice process.

I received amazing service; literally every employee was friendly and sympathetic to the situation and my needs — my repair (a replacement side view mirror) was handled quickly and professionally and I am very satisfied with the end result.

Unfortunately my vehicles have been hit numerous times so I have plenty of knowledge when it comes to body shops. This was by far the most pleasant and professional one I have ever been to. The adjuster and receptionists were very nice and very helpful. My car was finished faster than the given time told to me and looked like it had never been hit. The business is super clean and very professional. Our adjuster Shaun was very helpful and very knowledgeable. Even had follow up courtesy calls. Hopefully I do not have to go back anytime soon but when the time does come, this will be the only place I would trust!!!

It’s not everyday that a person gets into an accident, but I had my first a couple weeks ago (it aint my fault!- mystikal) (yes, I just referenced a song)
I was recommended from Mercury Insurance to take my car here for an inspection. Upon arrival I noticed… dang this place is pretty legit, they better hook my ride up and can I get away with the crack in my rear bumper as well? JK, I wish.
I walked in and Michelle greeted me. she immediately helped me, took all my information and had Shawn come out to inspect my car. Both had great customer service skills and were very kind. My car was immediately taken in the next day and has been under repair… Shawn has kept me updated with the additional findings and the times that I’ve called, Michelle has always been sweet.
If you’re looking for a place to get your car fixed from some type of accident, I strongly recommend this place, not only is everything top of the line… but they also do great with communicating, treating you well, and not giving you the run around bull shit of what might happen… very organized!
I don’t wish car accidents on any of you (cause I’d like to think I’m a good person) BUT if it were to happen, use this place as a go to… they take most insurances.

Let’s face it, it’s a hassle getting in a car accident. I was rear-​ended and was in need of repair as my car’s bumper and trunk took a pretty bad beating. I was given this place as an option by my insurance and I’m beyond satisfied that I selected Pacific Collision as they made my experience pleasant and beyond easy.
To make a long story short, the front desk girls are very friendly and made signing paperwork easy and fast. The person who handled my car’s repairs, Shawn, was amazing to work with as he kept me constantly posted on the status of my vehicle and made sure my experience with them and the insurance was painless and that I was taken care of. I got my vehicle back after a week and a half of repairs and it looks exactly the way it did when I purchased it– brand new! I didn’t know they were also going to vacuum and clean my car so that was a special bonus that made this experience all the more resonate with me!
All in all, thank you so much Pacific Collision staff for being so tremendously friendly during this process and providing my car with quality work! I would definitely recommend this place to anyone who is seeking an auto body shop :)

This review is long over due but I wanted to thank Mr. Norberto for handling and taking very good care of us. We took our vehicle to be fixed here at this facility. It was a great choice after all the previous bad Unilocal we came across in regards to this facility. Mr. Norberto is the new manager at this establishment. What a great manager. Mr. Norberto was so helpful and was very professional from day 1. He made sure that all our concerns were answered and addressed at a timely manner. Very informative and was genuinely helpful.
We are a very satisfied customers. He is definitely a great asset to this company. Finally, a manager who cares about his customers.
(Tess And Bobby J.)

Great front desk experience with Gabby. Shawn did a great job answering any questions and keeping me posted to repairs. The shop went above and beyond, Recommendations will definitely come their way.

The facility is pretty state-​of-​the-​art, but the front desk gals aren’t the friendliest. A little warmth and friendliness to make people feel valued as customers wouldn’t hurt. When in a customer service job, you smile and act warm toward customers even if your personal life sucks. But, they do a good job, so I’d probably go back.

This is an edited version of the letter I send to my insurance company after a not so good experience at Pacific Collision a while back.
I was in a minor traffic accident and getting my car fixed turned out to be quite an experience. After I filed a claim with my insurance company I was asked to take my car to the Pacific Collision for repairs. I called Pacific and made an appointment to drop off my car. When I arrived I was told that they couldn’t check the car in because they didn’t have the paper work ready. Isn’t the idea of making an appointment that everything will be in order when you arrive? I felt bad for my friend, my ride home, who made the trip for nothing.
I called Pacific the next day and I was told that the paper work was in place now and I can drop off the car. When I went there I was surprised to learn that I was not going to get an estimate right away so I can decide whether to have the car fixed there or not. Instead I was told that they needed to disassemble the bumper to see if there was any damage behind the bumper and I will get the estimate in a day or two. That didn’t make any sense. How could there be damage behind the bumper while there was no damage on the outside of the bumper. I had rear ended an SUV at a speed of about 3 miles an hour and my car’s grill (not bumper) had touched the SUV’s rear bumper. My grill and hood were damaged and SUV’s bumper was scratched. But they insisted that that’s how they do business and bragged about the state of the art shop they have. When I asked what if I didn’t want to have the car fixed after I get the estimate I was told there would be a $ 200 charge for putting the bumper back. I reluctantly agreed to check the car in. Before going to Pacific I had gotten an estimate from another very reputable shop where three people I know have gotten their cars fixed. So I was somewhat curious how Pacific’s estimate will compare with the other estimate.
When no one called me for two days I called to find out about the estimate. I was put on hold by the receptionist for about 10 minutes and then cut off. I called again and same thing, I was asked to hold and after about 7 minutes I got cut off. On third try I succeeded. The estimate was $ 2,290 and 10 workdays to fix it. I almost fell off my chair. The estimate I had received from the other shop was $ 1,185 and 5 workdays to fix it. I asked if they found any damage behind the bumper and the answer was «nothing major, just some minor stuff». When I told them about my other estimate I was told that I didn’t need to worry because the increase in my insurance premium would not be based on how much it costs to fix the car. I say that’s in theory but at the end of the day it’s the insured who ends up paying one way or the other.
I wanted to get the car back and take it to the other shop where I had gotten the other estimate. When I called my adjuster that I wanted to take the car to another shop she said the best thing was to get the car fixed at Pacific. And if I wanted to take it to another shop I will have to take the car to her office to get an estimate. That meant it would take three more trips, first to pick it up, second to the 21^st adjuster’s office and third to the second shop to drop it off again. Considering I had already made two trips to drop the car off in the first place I decided to leave it there. Also I was concerned that although I was paying $ 200 out of my pocket, Pacific had no incentive to reassemble the bumper properly.
So I got the car repaired at Pacific and they took 12 days, not 10 as promised. After I picked up the car and was driving home I heard a noise every time I went over a bump. It turned out that the hood was loose. So much for state of the art facility. I adjusted the two adjusters, one either side of the hood, to tighten the hood closing and that reduced the noise but didn’t eliminate it. I don’t think the hood was installed properly. Sure I could have taken it back but what are the chances it will be looked at while I waited.
As though I was not already overly impressed, a few days later a customer satisfaction survey company on behalf of Pacific called me to ask me about my experience at Pacific. On second question she put me on hold. After holding for three minutes I hung up.

The staff at Pacific Collision were very professional. Norberto, my service manager was very helpful and informative. My insurance company recommended that I take my vehicle here after my accident and I am so very happy that I did. They even have car rentals there so that you don’t have to worry about what to do next when your car gets towed there!
My car was ready before it was promised and they stand by their repairs. A day after I picked up my car, there was an issue and they took care of it right away.
Needless to say, I am very happy that I took my car here and would take it here for any future work that needed to be done!
Thank you Pacific Collision!

In one piece not pieces
It was Sunday nite and I was starving –reason being the «prasad» at one of the religious places was delayed– and my friend and his wife couldn’t wait. We drove down Pioneer Blvd, Artesia“looking for a place eat. I had to make a left turn and I hit the curb on my side. After eating surveyed the damage and decided I could get home.
The next day, called my insurance co and was given the option to go to any body shop or go to Pacific. Took my vehicle to other reputable body shops and Pacific
Was very impressed by KENT and decided to let him fiix it. Got a rental. Was advised by Kent, it would take several days– Monday being holiday. He promised I would get reports on my vehicle and he was RIGHT. He kept on it and although the vehicle was ready a day earlier, he asked me if it was ok for me wait another day as he wanted to deliver the car
Well, the car was read as promised and Kent did an excellent job. Not only did he fix the damage but he also took care of the scratches and dings without charging me a
penny and also waxed my car inside out. To assure me of the quality of workmanship, Kent had walked me thru the shop. Very impressed.
It was the best experience I had and I would highly recommend this shop.
Go see KENT and he will give you service par excellence and do the job that will make you very happy

I came in last month and very pleased with the staff and especially Johnny Reyes who helped me with my car. He was very professional and would always follow up and keep me posted on when my car would be done. He gave me an estimated time of my car being finished and sure enough it was done in that time. When I got my car back, it looked like it just came out of an auto showroom, like new again. Not only the work was quality but the staff is too!
I would recommend anyone who is looking for a body shop with great service.

They repainted a car after six years for free, no hassles…
I had a minor fender bender six years ago and recently noticed the paint was fading on the back trunk lid. The repair was done so long ago I couldn’t even remember the name of this company. I came across paperwork and thought I would call them. Kent told me to bring the car in for him to take a look. After about 30 seconds he told me they would repaint the parts of the car and that it was covered under their warranty (the paint manufacture would cover it).
No baloney, you could tell he was sincere and wanted to do the right thing.
He even offered a rental car which I declined but one was arranged for me no charge on my day of pick up because I live 45 miles from here.
When I picked up the car it looked immaculate. Not only did they paint the trunk lid, they painted the quarter panels, bumper and other parts of the car which basically to me looked like an almost entire new paint job. I was really impressed how beautiful it was. The car was detailed not only on the outside but on the inside.
These guys are really great, their service is fantastic and their values for doing what’s right with the customer is rock solid. If I could give 10 stars I would. I have a 2005 Accord Hybrid that now looks «like new».

I have been to this location of Pacific Collision Centers a few times, once for myself & twice with friends that I referred. Each time they were on time for our appointments and also very friendly, yet sympathetic for our car issues. They wrote the estimates which were approved through our various insurance companies. They gave us all a date to pick up our cars & there were no delays. All of the jobs involved some bumper, paint & dent work. We were all very satisfied. I would’ve felt bad if my friends had problems, since I referred them. No worries! Pacific & I are their heroes. One of the best parts was there was no wasted time just standing around. It looks like there are lots of people writing estimates, but there was always someone available. Paperwork was also very quick. All 3 of us couldn’t be happier with how our cars looked after the repairs.
Robin, Patti & Sandra

2 years later and still having problems with the work they did to my 2007 Toyota Tacoma

I would give this place no stars if I could. I was sideswiped and needed a very minor repair (just to have a small plastic 12×2 inch panel replaced)
I waited 6 months for the part to come in!!! After receiving it 6 months into my wait then sent it back because they had the wrong contact phone number on file! That was a couple weeks after they asked me to stop calling all the time because they would call me when the part came in. My car has still not been repaired :(

I was rear-​ended on a Saturday afternoon. I called my insurance company on Sunday and they listed Pacific Collision as an option. I chose them because I drive by their location almost daily. By Monday morning they called me to make an appointment for an estimate. I took it in on Wednesday, I was there for just a few minutes when Shawn came out and took some pictures and checked my car out. He offered to either email it or said that he would be about 15 mins if I wanted to wait. I chose email since I was still waiting for my insurance to call me back. By the next morning the estimate was waiting in my in-​box.
I made an appt to drop my car off on the following Saturday. The manager came out with my file, went over the initial estimate, explained the damage to me in words that I (a female) understood. He was VERY thorough. You can check the repair updates online to see the progress and when they estimate completion.
I got a call on Monday saying that once they tore the car apart that the estimate jumped (by double) so I approved the work and they still got it done by the original estimated date. In fact, I was in contact with Shawn 3 times on the day that it was ready. There was some questions as to if it wouldbe ready on time because my car is new and they had a hard time getting some of the parts. They really came through for me and got the parts in and had it ready by the promised date. I had a problem with transportation on the day that it was ready so they agreed to squeeze me in on Saturday to pick it up.
I picked my car up without incident, it looks like new. The office staff is polite and helpful, the facility is clean, I was offered coffee or water etc.

Its not everyday that a tree falls onto your car. Well, happened to me. Luckily, it didn’t do as much damage as I thought it did when I first saw a tree on top of my car from the second story balcony at my workplace.
I asked for an early day on a Friday to take my car for a damage assessment at PACIFIC COLLISION CENTERS. Once I got there, an appraiser by the name of E***E took a couple glances at my car and said he couldn’t get me a damage assessment the moment because they were busy. However, he can take a couple notes and call me with an estimate.
I understand that sometimes businesses can get a rush of clientele and have to prioritize. I agreed and went home. Monday comes around and I’m waiting for my call… no call. Tuesday… no call. Wednesday. Thursday. Friday, no call. I decided to call E**** and see whats up. He reluctantly apologized and said he will call me for sure in a day. Saturday morning I get a monotone voicemail from E**** with an estitmate… almost hung up without asking for my business.
In my opinion, this is not a good way to get business. It took 1 week to get an estimate. I have dealt with PACIFIC COLLISION CENTERS before and can safely say that their service is mediocre at best. They take weeks to fix your car, and customer service is hit or miss… mostly miss.