Orange County Mattress

Chad was professional, we’re happy with out purchase, delivery was quick and timely. Thanks OC Mattress!

I brought my elderly mother to OC Mattress in Fullerton and was so happy that Chad was there to help my mother select the right bed and in her budget. She had wanted a firmer bed for a while and even went shopping at other stores, but not impressed by the pushy sales people who rushed her. My mother was like Goldilocks, moving from mattress to mattress, trying them all, while Chad patiently explained firmness and qualities of each bed to her (several times, due to her hearing loss and age). Chad also made sure not to exceed my mothers’ budget, which was very important to her. Chad is knowledgeable and caring and made sure my mother will sleep well with her very important decision. Chad gets all the stars on the sales and excellent customer service.
But wait, there’s more!
The delivery men, Abraham and Corey went above and beyond during the set up and removal of her old bed and made our experience even better. I would highly recommend OC Mattress’s Fullerton location to anyone!

Great experience shopping here. Chad was a great salesman and walked us through every mattress he thought would work out for me with bad neck problems. Not to mention gave us a great deal and didn’t push to much on the more expensive beds knowing our budget for a mattress set. We would defiantly buy there again.

Got a great deal on an AMAZING mattress today: 40% discount thanks to Veteran’s Day sales. Did not get my # 1 choice, because our well-​informed sales person Chad, advised us of which beds NOT to buy when one has back problems. Thank you CHAD for all of your help, & for looking out for my back!

I had a great experience at Orange County Mattress! Chad was friendly, easy to talk to, and not at all pushy! I’m very happy with my new mattress. Delivery was quick and easy as well. Thank you, Chad, and Orange County Mattress!

Annie was so amazing to work with. Right off the bat she was very warm and welcoming. My wife felt instantly comfortable because she is a female sales woman. We never felt rushed or pressured, and she made the process extremely easy. Annie helped us to find the mattress that was just perfect for what we were both looking for. I cannot wait to sleep in my new bed!

I was given a great deal. The bed I got was okay. The reason for the 3 star is based on 2 things. One, the bed I bought was was based on the floor model. After getting it it was much harder then the floor model. After going back I found out the floor model had been produced over 4 years ago. I wish they had told me that before. Secondly, they do offer an exchange within 30 days, but the restocking fee is an absurd 20%! The positives are that they deliver for free on the same day and their prices are extremely competitive. They also have a great selection of beds.

I Just bought exactly the bed I was looking for after wandering into O C Mattress– OMG
What a deal!!! But I also liked being able to buy through a woman– Much more relaxing experience for me, thank you! (and guys, she’s hot LOL)
–Pauline (:

We didn’t expect to buy a mattress on 5−2−15 but we were in the area looking at wood flooring at the Floor Décor in the same shopping complex. My wife saw the sign mattress and reminded me that we should start looking for a new bed so we went in the store. Chad our sales person helped us test out a lot of beds and asked a lot of questions and made very helpful suggestions. We bought a great bed at a reasonable price. On 5−3−15 the bed was delivered by two great guys within the time frame promised. They removed the old bed and installed the new one in under 40 minutes. I joked at the shop that if the bed was as comfortable as it was there when I sleep in it at home, I might over sleep next morning and be late for work. I wasn’t late but I did hit the snooze button at least 4 times. My wife and I love the bed.
Thanks Chad and Orange County Mattress.
Jess S

I just purchased a new Cal-​King set today. I was greeted by Ms. Aroya who was exceptionally helpful and nice. She began assisting me by providing information on the mattress I was interested in and had helpful suggestions. She provided me with the sale price of the mattress, however, another sales rep, Candy, took over and gave me a different price. I did not want to spend the time nor the energy on price-​haggling and I definitely did not appreciate the lack of clarification nor the «taking advantage» feeling. I went in there because I needed to replace my mattress… and being that I’ve had another mattress from here in the past, I know it was worth buying it. Orange County Mattress produces good quality mattresses. Had I not had the previous experience of their good product, I probably would have made a big deal over the price and spent that extra energy… I came in with the intent of purchasing what I need now and I did. Ms. Aroya was aware and was very attentive to the fact that I was not fully satisfied with how the sales rep sold me at a higher price when she could have given me the originally quoted price…
Had I not received the call I received about 15 minutes after I made my purchase I would have probably given this place a 2 to 3 stars on customer services/​sales. However, Ms. Aroya’s excellent customer service and customer satisfaction was evident as I received a call from Erik Booth, their boss. Mr. Booth addressed the sales price situation by honoring the original price given and proceeding with a genuine apology.
I’ve noted in my other reviews how customer service is key and today’s experience is just an example on how providing excellent customer service promotes consumer loyalty and retention. These mattresses are of good quality and as a result of such as well as the attentive customer service I’ve received thus far, they will continue to be in our household.
I have 3 other twin size mattresses to replace and I will be coming back to Orange County Mattress to purchase my replacements.
Thank you Aroya and Mr. Booth.
~Dr. S

It was really good shopping experience here for my new mattress, good deal for 429 without any taxes and free delivery. People who work here are really helpful. The mattress is AMAZINGLY comfortable. with 10 year warrenty which makes me feel really cool! the delivery was on the second day, they were really fast and kind. All in all, I would recommend everyone who want buy a good quality mattress to come over and take a look on those cool mattresses, hope you guys could get good deal just like I did.

Ask for Wayne. I bought a TempurPedic Mattress and he explained the different models and was very helpful. I recommend you see Wayne because he was informative with no pressure sales.

Have been looking everywhere for a mattress… Saw this place on Google and stopped in. Met the most incredible laid back sales person ever (Wayne) and he sold us the perfect mattress at an amazing price! Would highly recommend this place to everyone!!!

We went into the store hoping to learn about all available options on mattress. Wayne our sales rep gave us an education and showed us all options available without pushing any particular product. We did buy a dual control bed and happy to say we recommend Wayne and the store.

One guy working when we went in. He was very friendly, not too pushy. He asked us what our needs were and what price range we were looking for. He showed us options from their store that fit that criteria, and was very helpful. He had other customers in the store, buy he did a good job of checking in with us. We did not purchase here simply because we found a mattress we preferred ad a different store.

I apologize for having to write a second review but Unilocal doesn’t have a button to comment back to a comment that OC mattress left on my first review. So to catch up find my first review then read this one. So to set things straight, my mother understands English perfectly and I was with her when she purchased the bed so Bill spoke to both of us and obviously I do speak English so there was no «language barrier». The first words that came out of bills mouth was if I had a computer because they have the info online. I have been in sales for 14 years and that type of answer is not acceptable when someone is coming into your place of business and asking for information on an item that you so called «specialize» in. And bill was not helpful when I asked him for help on the problem, he said take it up with the phone number on your receipt. In my business if any of my customers have problems I help them thoroughly even with a return. The bed motor was never going to feel the same as the sample floor model because it was being show on a twin bed. Th size we purchased was a queen that had only one motor in the middle. I recognize that was an over site on our part but any moral conscious salesmen should have mentioned that before accepting our money. And your company did not promptly come out to fix the situation it took them 3 weeks and the first delivery men where angels, the had no complaints and they where able to get the bed up perfectly with no damage. The second pair of delivery men where Idiots and tore every rail and wall of our stairs. And the delivery men did not let you know of the damages I DID! You guys tried to deny it and the customer service woman was RUDE and said it was our fault for putting the bed on the third floor. We had to call three times about the incident to get some kind of resolution! And compensation… You gave my mom $ 50 dollars so that SHE can fix it!!! Tell me where I can find a handy man that will drive out and fix my walls, rails and my wooden blinds for $ 50 Bucks!!! The blinds alone are $ 100! Listen I don’t like being taken advantage nor do I like someone to take advantage of my mom. your company offered a product and a service. The product was miss leading of how you had it set up on your showroom. The service was rude, time consuming and destructive. You apparently are not willing to take responsibility for your faults, and that is why we have wonderful sites like Unilocal that let us the consumer showcase the good and the bad, and in this case Your Horrible company!
IF YOU WANT TO BUY A BED GO ANY WHERE ELSE BUT THIS PLACE!!! If you drive by, look the other way! You’ll save yourself from a lot of problems!!!

Our experience here was a complete pleasure. Bill, our salesman, was extremely knowledgeable, friendly, and helpful, without being a bit pushy or «salesman”-like. He simply aided us in learning about each bed we were interested in and helped us make the right decision. It probably didn’t hurt that we were already committed to making a purchase, and one of the most expensive beds there at that. I would definitely recommend this place and their great deals to any friends.