Michaels

This Michael’s is a bit older and, as such, is a bit smaller than a majority of other Michaels. However, just because it’s smaller in size does not mean that it is skimping in the availability of products. You can still get your knitting, scrapbooking, floral arrangements, craft storage, and candy.
Staff has always been patient, and I’ve never encountered any real issues.
Definitely go onto
on your Smartphone (if you have one) to utilize coupons every time you’re here. Granted, you typically won’t be able to use most of the coupons unless you’re purchasing a full-​price item, but it’s awesome that Michael’s even allows digital coupons.
I can get my main items from this Michael’s. The only thing that kind of bugs me is just that there is no real line that you can distinguish when you want to pay for your items. There are around 4 or so registers, but no lights are turned on, so you don’t know which register is available, and the store is too small towards the front where they have barriers to tell you where to stand in line. Small detail that they really wouldn’t be able to modify, but I can see how new customers would get a little annoyed. During Christmas season (especially Black Friday!), they do have someone guiding the customers to a specific cashier, so that’s reasonable.
Would be back in case I need something again.

Why are the ratings so low? It’s a great shop! I’ve visited the Michael’s within Buena Park and I always prefer the Fullerton location! Their service isn’t always the best, but it’s not terrible. They always answer my questions or guide me to the section I’m looking for. I LOVE coming here during the holidays because they have AWESOME decorations. They pretty much have sales every week. If you have your phone on you while at the store, pull up their «40% off one item» coupon. They have it available every week!
I’ve taken Wilton cake classes here before and they were pretty fun. The only complaint I have is that I never received my certificate for my first session and I never got a call.
Random, but their frame section smells funky. (lol)
They usually have a whole aisle dedicated to the clearance/​sales section, which is pretty neat. Their floral arrangement department is pretty big and they will make special arrangements as well as long as it’s done with enough of a notice.

There are so many nice goodies here! I’m not particularly artistic but I have a project so naturally just stopped on by. We were welcomed by a nice associate and she was walking around the store regularly. She helped me find what I need. However, associate Molly at the register was having a bad day because she looked like she did not want to ring me up. I did not get my total, hardly even a peep out of her except when she mumbled when I said I have a coupon. She just motioned for me to swipe my card and literally tossed my receipt in my bag. Looks like the store is cleaner than previous reviewers mentioned and they have gotten some better associates too.

If I could give this place ZERO STARS I would! Seriously don’t even bother coming here! Went here one time to buy decorations for my sisters bridal shower. Michaels is a big store to browse in especially if ur looking aisle to aisle for ideas. Saw this guy who worked there pace back and forth peeking in the aisle while I was browsing. I swear he went back n forth like 5 times into the aisle I was in. Talk about obvious! I picked up a small chalkboard that fell and immediately this guy comes and tells me not to take things out of the package? Then grabs it out of my hands! Wtf I picked up what fell and tried to help put it back… what an asshole! And couple times I’ve been here some of their workers don’t even know what a chalk marker was! … Never coming back here! Another time I asked where an item was and they couldn’t even direct me in the right place. Instead of asking another worker or manager she said «oh I don’t know» looked left n right n just stood there… Omg… What idiots work here? … Instead I will go to the brea location which have nicer and helpful staff

Sad story. I called and spoke to a Cassandra. I asked «can you do a stock check for me for a certain frame and size» her answer «uh I’m not familiar with frames» wow girlfriend how did you get hired? There’s a search button on your computer that may help you with that. Bad customer service is a fact.

Zero stars if I could. HORRIBLE customer service. 30 minutes to get through the line and not one «I’m sorry» from cashiers or manager, just an attitude. Never again coming to this location.

Michaels is Michaels but the cashiers here are terrible. They yell at people for forming lines behind each cash register; because store rules are that there is only one line that forms for all of the cash register which causes a crowd around the aisles. they’re so annoying. The rest of the world forms lines behind each cash register! LOL! Home Ec divas!

This location can get crowded and parking can suck. And some times people can be grouchy, clerks included. But you can’t beat the deals. Just went today and all fall was 80% off. Made these awesome wreaths for about $ 18 total as today’s deal was 60% off Xmas mesh too. Can’t beat that with a stick.
The area in general had seen better days but I also think it’s seen worse.
The store can get messy and has very narrow aisles and I imagine folks in wheel chairs find it hard to get around, especially during this time of year with Xmas goods overrunning the store.
Overall I like that it’s close but if I feel like making the drive I’ll go to Buena Park.

I came to michaels the other day to look for décor for my bridal shower. I had to use the restroom, so I saw a sales associate at the floral desk, I asked her if she could give me the code for the bathroom so I could open the door, she grimaced at me with a death stare and said «I cannot give code to you!» and stomped towards the bathroom and opened the door. What ever happened to customer service???, she could have just said Im sorry I cant give you the code but let me open the door for you. It left a sour taste in my mouth.
As I continued to look for bridal décor, they did not have what I was looking for in stock. The store is a lot smaller than the one I usually go to in Buena park. It has a messy appearance and things are usually not in its place or in stock.
Terribly rude staff.

I just called this store a few minutes ago because I am looking for a frame for a party (not a custom frame, just a cheap 11×17 frame) An employee by the name of Molly answers and states that their framer is gone for the night but I let her know that I’m not looking for a custom frame, and what I need should be on their shelf. All I needed was to know if they have it in stock so I can run to their store to purchase right before work. Instead of doing the right thing and checking the shelf, Molly stated that she could not check the shelf because they are closed and everyone is trying to «wrap it up.» I called at 9:03 and they had just closed at 9:00. Come on now! This is what I call terrible customer service. Michaels Fullerton Store Manager: I suggest that you train your employees not to pick up the phone after closing if they are not willing to assist customers. Because of employees like Molly I will no longer shop at your store.

I went to the other Michaels in Anaheim and had them call this branch in Fullerton. I was looking for invitation cards and they ask them hold it for me. I called today and again did it for me twice. That was really cool of them.

i went there to return something i had bought from the micheals in long beach from my cakecup frosting kit. The older lady helping me with my return was nice and apologized for taking soooo long with the other customer that had bought 100 $ worth of glass things that she had to wrap for her… it was quite busy… didnt really look around

Says Sunday closes at 8, but got there at 7:45 and they were closed. :| been here a few times and they only offer assistance if you ask. Would give 3, but the closing issue bumped to 2.

The front cashier and the items that I needed were in stock at a decent price is all I’m going to say. Overall, I have to agree that the service is not great or good. I walked around looking for craft items and despite walking around the store over and over and passing several employees, no one bothered to offer any help or at least greet me. And this was in the morning and it was very slow, I mean the store was virtually empty (no wonder).
Also just so that everyone knows since I am a resident of Fullerton. The city has approved plans for upscale high density apartments/​condos in parking lot area behind Burlington Coat Factory which is next to Michael’s. It will consist of mixed use buildings meaning residential with commercial. The elevations on the net show the center being really spruced up so hopefully this will get Micheal’s to step it up or get out for someone better. Unfortunately, that Brazilian Restaurant on the corner of Orangefair and Lemon will be torn down to make way for new development. The mall for the most part will be left intact. There are plans to build two parking structures for added parking. There is a rumor that possibly a Macy’s may be coming to Orangefair Mall, but no confirmations yet. Here is the site pdf link on the new development, copy and paste it to your browser for anyone interested.
if this doesn’t work google: «high density apartments orangefair mall fullerton» and several links on this should come up

Went here today to get some stuff to spruce up my apartment. Decided on a cute wall cling, paid, and left. When I got ready to put up the cling, I opened the package to see that all the contents were stolen, and the stickers had been put back on to look new. I took the package back, with my receipt, and found the manager. I explained my situation, and she started getting extremely snippy with me and started questioning me and asking me how she would know if it wasn’t me who stole the product, and why I didn’t check to see if the product was in the box before I purchased it– really??? Why on earth would I come back if I did?
Finally, I convinced her to let me exchange, to find out they did not have another of the one I got. I went back, and asked for a refund, to which she started questioning me again. After a debate, she agreed to a refund, I got everything taken care of– and got the heck out of there. She said she put my money, receipts, and another product I bought in the bag, but when I went to put my cash away, there was no cash! I went back to the store AGAIN and found my friend again. She then argued with me AGAIN asking how she would know I didn’t just come back for more money. Finally got my cash, and got the heck out, a third time.
Now, I’m a little too addicted to michaels to boycott, but it’s a shame I’m never going to the one half a mile away from where I live again. Management rule #1– THE CUSTOMER IS ALWAYS RIGHT!

This may be one of the worst stores that I have ever been in.
The place is a mess. No pride of ownership at all.
The staff is either incompetent or lazy. Help yourself or figure out on your own because no one is going to assist you.
The lines are ridiculous. It is doubly insulting to wait to be mistreated.
All of the workers are rude – including the manager.
I purchased a mission kit at the Michael’s in La Habra. Thereafter, I was told that mission kits were not acceptable for a school project. On my way to work, I decided to return the kit at this location. This was a decision that I would live to regret.
I looked around the store for a few minutes to find some items to make baskets. The sales floor was a mess and completely unorganized. I searched to find someone to help but alas no one came. Fine. I will just return my merchandise and go.
When I told the young lady that I wanted to return an item, she became highly upset bordering on livid. She snatched the bag from me and told me that I needed to be put into the system since I did not have a receipt.
When I objected because I did have a receipt, she told me to shut up and let her do her job. I immediately asked to speak to a manager. Moments later another ray of sunshine appeared. I attempted to explain the situation but I was told that it was my fault for not having a receipt. Of course I did have a receipt, but no one seemed to care. Finally, the young lady passed me a piece of paper for store credit. I explained that I wanted cash because I paid in cash. I handed her my sales receipt. The sales lady snatched the sales credit slip and voided the transaction.
This one hour endeavor finally ended with my solemn promise to never enter those doors again.

«Back-​up cashier needed.»
The above sentence is what I dream of hearing upon each and every trip to Michael’s. Have I ever heard it? NOPE!
It’s almost as if speed and quality customer service is against company policy or something. I enjoy the stores offerings. But if I need a crafty type item and can get it at a store like Target, Target wins my business every time.
**And this goes for ALL Michael’s stores. Certainly not just the Fullerton store is guilty of this.

Dont even BOTHER coming here. Im a Loyal Michael’s customer but theres something about this location thats totally uninspires me.
First off this place is GHETTO (excuse my french). The strip mall its in feels SO unsafe. Its SO dirty in here and dinky. Inside the store and out.
The employees are RUDE. Like theyre busy! Duh!
Just do yourself a favor and drive down la palma instead and go to the one in buena park.

It must be a Michael’s thing when it comes to customer service! Was in the area and needed some finishing touches for my moms boot and 2 employees who were supposed to be «working» were slacking off in between the aisles having extremely loud conversations and saw us but never asked if we needed anything! I hate the way this one is setup! All the good stuff is alllll the way in the back! The aisles are too small and too much junk in between the aisles! No bueno!

I thought the Michaels by my place was bad… This one’s worse. :(
Their employees are even less helpful than the HB one and their store is a mess. The HB one has gotten a lot better at organizing their items.
Anywho, I stopped by here the other day since their scrapbooking items were on sale. Nothing special about this store; all of the Michaels carries the same stuff anywa — I just happened to be in the area.
The aisles were a bit cluttered and tight. Because of the many people there, I found it hard to walk around without having to excuse myself. Maybe it was just that day though; most Michaels often gets crowded when they have those 20−25% off purchase coupons.
Though there are more cashiers here, I didn’t like their lines. HB Michaels has 1 line wherein the cashiers call you up one by one as they are ready to take the next person. Here, it’s a free-​for-​all and because there’s so little space to even form a line, a lot of people ended up «cutting» which just made things slower.
Eh. Not my favorite by far, but Michaels is a Michaels and if I really need something and am in the area, I will stop for a quick pick up.