Liberty Appliance Repair

WOW! Called on Friday about a hose leak in the refridgerator and the lady was very nice and said it would be a week for someone to come out.
Then on the phone she said, «let me see what I can do…»
Then she said I can have someone out tomorrow!
Music to my ears!
The best part was the technician Carlos!
He was incredible — If I ever own a business this is exactly the type of employee I would want to hire!
Thank you!
Price was medium but was well worth it!

Really, really happy with the service. Our Electrolux refrigerator ice maker goes out every six months without fail and an extended warranty is an absolute necessity. We’ve had the refrigerator for only 5 years old and the ice maker went out the first year. But enough about that. Needlessly to say we know all about appliance repairs companies because we’ve gone through a lot of them and Liberty is as good as it gets. The repairman was late for his appointment but he called before and asked if it was OK. He was only 20 minutes late but it was understandable because it was pouring rain and the traffic was probably a nightmare. Carlos was very polite and respectfully… very professional and explained the problem. He fixed the problem within an hour and left the repair absolutely neat and clean. The thing was that I was most impressed with was that he had the part in the truck. No waiting or special order from Electrolux for weeks at a time like the other companies did. We had one company that took over a month and we had to complain with the manager. The part arrived a week earlier but he never called until we called him.
All in all, we used Liberty twice and had a positive experience both times. We recommend them to all our family and friends. Never give out 5 stars but this company deserves it and ask for Carlos

Great experience with this company a gentleman named Mario came to fix our microwave door. The company notified us they would be here between 8−12pm he was here by 8:45 was able to fix our microwave door in under 5 min. Very professional. Both my husband and I will definitely consider using this company again and reccomend for future appliance repairs. Thank you again.

I had an initial problem with this company as I felt like they were taking an unreasonable amount of time in fixing my dishwasher. In the end, however, they did apologize & worked hard to make me a happy customer, which is really what counts. It speaks volumes about their character. Give this place your business & they will do everything to make you happy.

Liberty Appliance didn’t show up for an appointment. When I called, they said I wasn’t on their schedule, and they tried to schedule a new appointment a week out. My tenant had to rearrange her schedule for the appointment, and she is obviously very disappointed. I am taking my business to another repair company.

Very happy, they fixed my dryer in 30 minutes. .when u do call, calls always go to voicemail but they do call back and customer service is good. would use them again

Thank you, Mario! This company was responsive and professional and fixed our dishwasher in an hour. Mario showed up exactly on time, and was polite and personable. After getting the runaround from another company for 3 or 4 weeks, and having one of their techs come out unsuccessfully, Mario was able to do the job. I highly recommend Liberty Appliance Repair, and Mario in particular.

Good luck ever getting this company to answer there phone. All calls go to voice mail and when you email them they don’t respond at all. I don’t know the secret on how to get a hold of this company. It seems like if you are in business you should answer your phones during regular business hours. Apparently, they don’t need anymore customers so find some other place if you would like a return phone call. I tried for 3 days all throughout the day to get a hold of a human. I emailed them 2 times and no response.
Sad, good company horrible –the worst– customer service. Hire a answering service if you don’t want to take calls at least customers would know you have ass care a little.

Evn giving them one star is far from being nice .
This place blows from the service to the repair man NEVER calling this place again!
I whent based on the other review but now ive learned never to do that. Such a bad experience.

Submitted a repair request online and left messages via voicemail. No call back. Called the local repair guy’s cell phone that works for the company to schedule the repair. He’s available but needs approval from the company admin who is difficult to get ahold of.

This company is very unprofessional. They will hound you with incessant calling until you schedule an appointment with them.
They called me daily for two months. Every time they called, I told them I would be busy for the next few weeks and would contact them once I know my availability, but this didn’t stop Marisol from calling me everyday and leaving me a message about scheduling an appointment.
The time came when I was able to schedule an appointment so I called Marisol. She told me that there may be an issue with the insurance so she would have to call me back. She calls me back, says there is no problem with the insurance, and we schedule an appointment.
The day of the appointment (today) comes around and no one from Liberty Appliance shows. I call in and talk to Marisol. She says I should have expected no one would come because of the insurance issue. I reminded her that she said she resolved the insurance issue. She then says that another issue came up and that she called the landlord to tell her, but not me. She was full excuses that didn’t add up. She just didn’t do her job, plain and simple.
Marisol never talked to the landlord or me. She is very unprofessional. It is ironic how she will call me daily to schedule an appointment, but not when my appointment has been cancelled by a mistake she made. I called insurance and scheduled a next-​day appointment with someone else.
Don’t do business with Liberty Appliance.

I come out to my garage to find it had filled up with smoke due to my washing machine.
I called XYZ to get a quote and there were going to replace a bearing and belt. When the tech was trying to pull out the old bearing he broke the plastic tub liner. They wanted to charge me additional $ 160 for the new liner and said they can get it in two weeks. They wanted to charge me for something they broke. I don’t think so. I paid the tech for the service call and sent him on his way.
I then called LIBERTY Appliance and they quoted me a cheaper price for the whole job that included the liner the other company broke. Liberty was able to get the part in 2 days not 2 weeks like ZYX company. Luis came out as scheduled wearing a Superman cape and saved the day. He was very professional and polite.
My wife was Thrilled she could do wash again!
The only problem I had was it difficult to speak to a live person to schedule appointment. That is why only 4 stars. I will call Liberty again for any future repair.

I called Liberty Repair for my Frigidaire stove which stopped working when I was out of town. Liberty was quick to return my call and set up an appointment the very next day.
Carlos came to check out my appliance and and told me exactly what I needed. When the part arrived the following week, he called and came out the same day. Super professional and easy to work with. Carlos got my stove up and running in less than 15 minutes. Very happy with the service and would recommend to anyone looking for fast and easy repair. Thanks!

Requested Liberty Appliance Repair, for my Frigidaire freezer warranty service, due to their good reviews. Unfortunately, they said the no longer service the South Bay area, too far from Fullerton. Surprised me, since other reviews were from Pasadena, Rancho Palos Verdes, etc. and other «too far» locations. Suggest you verify any manufacturer-​scheduled warranty service appointment, with them. That is how I found out my scheduled service wasn’t going to happen, due to their tech being on vacation. I told them I could wait for his return, but later received a voice message that said they will no longer service this area, «as of now.»
Office staff difficult to contact; they do return calls, but sometimes it takes some time. Overall, neutral rating, since I was unable to obtain any actual service. I wonder if they would have even bothered to let me know that they weren’t going to be doing my original service, if I hadn’t called? They may be good, but, again, in your own interest, verify your manufacturer-​scheduled appointments.

Recently I had a problem with with my dryer unit and since it was covered under company warranty, Riverside appliances (where I bought the unit — who are great by the way) got Liberty Appliance Repair involved. I got a call from Mario and we were able to schedule an appointment shortly thereafter. Mario is a true professional who worked with my schedule on this. Not only did he go above and beyond in accommodating my schedule, but he also was able to spot the problem right away. He ordered the parts, scheduled a follow up appointment, gave me ample notice on when he was arriving. He was awesome — polite, professional and hands on. Thank you, Mario and Liberty.

Mario of Liberty Appliance Repair & Service has been to my townhome several times to correct some issues. I found Mario to be an excellent technician who takes his job seriously. He repaired a microwave the first time, and a washing machine the second time. Although both are old machines, they are now working perfectly after his repair jobs. Mario is a clean-​cut, polite and professional young man who truly seems to care about his customers and the quality of his work.

The receptionist lady really needs to focus and get her shit together. Other than that I like Carlos. The scheduling is messed up though. I

Carlos repaired my Fridge today. He was so courteous and professional. Our 1 year old Fridgedaire’s ice maker stopped making ice consistently. In less than an hour, he diagnosed the problem, swapped the ice maker, and changed the level so that we wouldn’t have another problem in the future. Our pernickety dog even liked him.
Last week we had a different service out, and they refused to acknowledge the problem. So after that failed service call last week, we contacted Fridgedaire directly and signed up for their warranty program which cost about half of what the other big retailer quoted. At any rate, Fridgedaire, Liberty and Carlos all get 5 stars!

After two weeks of waiting for a call back, they actually called back and let me know that the part came in. I was hoping that they would done so the day it was promised. An agent by the name of Cecilia had a great amount of attitude and basically hung up on me when I told her that I did not need their services any longer after I had waiting so long to hear back. Customer service and courtesy is not part of their speciality!

Mario came by today to fix up my drying machine. We had another repairman from a different company come before but he couldnt fix it. Mario on the otherhand ordered the part and fixed everything up, very quickly! He was polite and got the job done really fast. I will definitely be relying on Liberty Appliance for any other needs in the future, and I highly recommend them!
–F