Knott Family Endoscopy

Scheduling is terrible. 11 am appointment and it’s almost 12:30 and still waiting. Absolutely ridiculous! Like people don’t have better things to do than sit around for hours doing nothing.

Scheduled for a procedure at 10 am. Over 1 hour delay. Issue with the IV and had to go find a nurse to evaluate the IV site.
The staff is friendly but never checked on my wife.
Second procedure here with another.
2 for 2 for not being punctual.

Unlike the other reviews, I’ve had a pretty pleasant experience here thus far, both as a patient and as a ride home to a patient.
The medical center itself is really nice. It’s modern and has a selection of coffee and tea for those waiting. But like any doctors office, it’s a little intimidating.
The process from the patient perspective was actually relatively painless, pun intended. I signed in, paid the copay and was taken in within a half an hour of arriving. They told us the wait was so long due to the fact that they complete the procedures in an assembly line fashion and they see one patient to the next and send everyone home pretty much at the same time. It’s to save everyone time, really.
All of the doctors and staff were really friendly and patient. I was thankful that they were so patient with me. I was extremely nervous and I hate needles. So really, overall I had a great experience here. I would definitely recommend it.
My appointment was at 7am and I was released a little after 9am. Allow some time for delays for sure, but overall it’s a pretty seamless process for all.

Staff is courteous, facility is clean. But the process leaves something to be desired. Asked to arrive at 9:30 am, did not do the procedure until 11:45 am. Then add another 30 – 40 minutes for recovery. Seems like this could be re-​evaluated to make it more respectful of patients and their drivers time. More staff? Better time-​management? There appears to be a lot of sitting and waiting and sitting and waiting to recieve service. Overbooked?

Bring a book, kindle, iPad because they will make you wait! We got told to be here at 9am and then later told the appointment was for 10:20am. They want you here an hour before your actual appointment! Then they are late for even that!
Staff is generally polite and the facility is pretty clean. They offer free coffee which is ironic because most of their patients aren’t allowed to eat or drink anything.
Parking is easy. Don’t park in the st Jude parking garage. They have their own lot.
Dress for the winter. Their AC is on and they keep it very cold in the waiting room.
Overall pretty disappointed with this place. If your doc gives you a few choices definitely consider a different location.