Domino’s Pizza

This Dominos location is the worst one ever built. I ordered online today and didn’t realize I clicked on the carry out order instead of delivery. So then i called this location and told them my mistake very nicely. Apparently a female employee sounded very pissed off and annoyed as she told me they dont deliver. So I even apologize and asked if they can cancel it. Right away she yelled in the background to toss my pizza away and sigh. I was even gonna ask her few more questions but she immediately hung up on me. My disbelief of how rude she is. So I had to write a review here on Unilocal and not suprisingly I am not the only who thinks their staffs are very rude. I hope the company hears our bad complains.

Worst Domino’s Location Ever… We usually order online. When we went to pick up the order, everyone is laughing and talking among themselves. After five minutes pass, workers comes up and says «what’s up»…What’s Up to a customer… We will NEVER order from this store again…

My go-​to when I’m faded and lazy. Love the online tracker and the pizza is normally delicious. They get an extra star bc I got a free pizza tonight from ordering online so much

I ordered a couple pizzas tonight and wasn’t told that parmesan and pepper had to be ordered for an extra charge along with your initial order. When Steve (the delivery guy) got to our house, I asked for parm. and pepper. He explained their new policy to me and apologized for the inconvenience. I told him it was fine, it just sucks that my fiancé and I don’t have parm or pepper for our pizza. I paid him and he went off on his way. 20 mins go by and he knocks on our door again. He brought parm and pepper. Super stand-​up guy! That’s customer service! Now I know for next time, thank you very much Steve!

Tried Domino’s last night. Never again. Ordered pizza and sodas for a crew working here late as a courtesy. Online app said 33 – 43 minutes to delivery. Called after an hour and a half, assistant manager was tripping over excuses. Cancelled the order, as the crew was sitting in their truck, waiting. #customerservicefail.

It’s really hit or miss with this place. I’ve ordered from here a few times, each being slightly different. More recently I ordered a simple large pepperoni pizza and 2-​liter. I took advantage of a 50% deal online, which helped immensely! The pizza wasn’t delivered for over an hour, and when it was, it wasn’t exactly hot. Still, it was edible and definitely cooked. It wasn’t until the next day that I made a complaint. When I checked my credit card statement, it showed $ 5 over the amount that I actually paid the driver. This seemed really odd, I immediately brought it to the managers attention that either someone overcharged my card or the delivery driver TIPPED himself! She explained that it was most likely an error and offered me a $ 12 credit (the price of my pizza) for my troubles. When I tried to order the same order, she applied the $ 12 credit, but tried to charge me the full price of the pizza as it is normally listed (excluding the 50% off.) I said, «No, I’m not paying that. This whole order should be free, you credited me $ 12 to make up for the previous pizza.» She LITERALLY said, «Well, that’s only done online, but if you want I can apply a $ 5 credit instead.» So… I’m still paying $ 5 when I shouldn’t be paying anything. The pizza arrived actually hotter and ended up being much more delicious than the previous one, but I probably won’t be giving them my business anymore in the future.

This location has gone downhill in recent years. I used to order all the time and had deliveries to the CSUF dorms with no issues. Sometimes the delivery people were confused on where to park, but they always communicated and called us.
First chance. We order by phone. The person on the other end decides they’re too lazy to look up our coupon code and proceeds to overcharge us already. Then, he couldn’t understand what we wanted on the pizzas, and was extremely confused by our very simple order. It also took 40 minutes to get from the store to our place, when we were told 20 – 25 minutes. Our parmesan bites were also VERY burnt.
Second chance. My roommate decides to order ONE large pizza with two toppings. We ordered through the Domino’s App, where she already has a pizza profile. So the store has her contact information and everything already. About 40 minutes go by (since the tracker said our pizza was out) with no pizza. We call the store and are told that the delivery guy got here, called us, couldn’t reach anyone, and so he left. The girl at the store reads us back a contact phone number that doesn’t belong to anyone we know, and then tells us that she had to send the driver on another delivery, so our pizza wouldn’t be able to get to us for another hour. Instead of offering us a new pizza at no charge for our trouble, she told us the best she could do was deliver us the already cold pizza… no thank you. She also lied and told us she was the manager, and when we called the next day about the issue the ACTUAL manager told us she was only assistant manager. Her rudeness definitely leaves me no desire to order from this location again.

Walked in, ordered and waited for the appropriate time stated. I observed a very rude customer walk in. She was just out of line and irate. For no reason at all. Maybe she had a frustrating day but Kudos to Steve the employee. He was calm and kind and took care of the customer’s need. Overall great experience and awesome customer service.

Ordered online… placed order at 6:16…13−18 min carryout time… showed up at 6:40. sat inside for over 10 min before my existence was slightly noticed. order still wasn’t ready… And yes they charged me 75 cents for the garlic sauce. 2 pizzas, wings and a sandwich. Walked out the door at 7:05. Won’t ever be walking back thru this dominos’ doors. I’ll gladly drive the couple miles more to the next one if I want pizza for the game next time

Bad app mess up my order. I tried to order mom-​Thursday special with 3 toppings and it just went to cheese just cheese-​_​–

We usually order online. Our orders have been simple so there have been no mistakes on their parts so far. I feel bad for the other Unilocal’ers who has had terrible experience with these guys. The prices are decent.
As far as the quality of the food, it’s pretty terrible compared to other places like Zito’s or Lamppost but when you’re lazy, these guys are fine.

Horrible management. Rude staff. A while back they couldn’t deliver my pizza because a delivery guy had a flat, which is totally understandable and wasn’t a problem. The manager said she put a free pizza on file for me the next time I order. Great. The next time comes around, some very rude employee answered and kept calling me «dude» rude and unprofessional. He hands the phone to the manager who proceeds to say «I have no idea what you’re talking about who told you this?» Don’t keep promises you can’t make. I thought I might’ve called the wrong dominoes, so I called the other one. They were much nicer, and even took my number down to check the file. This place didn’t even take my number down. No effort. I’ll just stick to Pizza Hut now thanks

The only face to face interaction I had was with the delivery person JACOB! He was super friendly and Courteous and made sure I had all of the items I ordered and apologized for the wait and not having the sign on his car because he had just got to work! I let him know it was not a big deal and that his friendliness made up for it! As for the order is was hot and fresh and great! Thank you JACOB and your awesome sauce team! Keep up the good work!

Just called in to order pizza. I spoke with Chris and he informed me at 11:43pm that I could not order. I said its 11:43 what time do u close? He answered 12:00. I then replied well I have 17 minutes then. He said no can’t take anymore orders. Very rude! I own a business and I would not have an employee like him working for me. Bad customer service! He actually told me to Unilocal this, so I did.

Update #2: I never did receive that call from anyone at Dominos about when to come pick up my refund. I ended up having to call my credit card company to dispute the charge. No one should EVER have to go through all this BS just for some lousy pizza!
Don’t waste your time and money!

Ordered online and it took almost an hour to get to me after it left their place. Called and did not get an answer for me to cancel it.
Only good thing is that I bought the pizza when it was 50% off, but I will never pay full price for their service.

I am completely disappoint. I ordered a medium pan pizza and it was raw. The dough was flimsy and could be pulled and look like melted cheese. They claim that someone checks these for 100% accuracy but it’s obvious no one checked this at all. I called and asked for them to remake my pizza. The guy who answered the phone basically tried to discourage me from taking that option by repeating that he would have to place my order behind 5 other orders so my pizza would take an hour. He basically expected me to keep raw pizza.

Ordered a pizza online around 10:45 pm and went to pick it up to find out they don’t do carry out after 10pm.
The guy in the store said he tried calling me multiple time, however I did not receive a single phone call from them.
He did not really apologize but made it sound like it was my fault I did not receive any calls from them. Very unprofessional tone as well.

Do you want to hear the pros or the cons first?
Cons? Okay.
Cons: we ordered a medium sized 2 topping pizza and an order of wings with fountain drinks. What did we get delivered? A medium sized 2 topping pizza and a Philly cheesesteak sandwich with fountain drinks. The good thing is this sandwich is really delicious. But someone out there may be angry they ended up with our wings!
No crushed red chilli peppers to provided nor did they ask if we wanted any.
Okay so what are the pros?
Pros: order came on time. Easy delivery order via Internet. It’s just unfortunate there is still human error.
There is good that came out of this though. Their Philip cheesesteak is seriously impressive.

I saw the commercial on TV for the specialty chicken so I decided to try it. To start the process I decided to try ordering online from the dominoes website using my phone and was very surprised how easy the process was. (For me it was better than trying to call in my order and being put on hold). I ordered the buffalo chicken, the crispy bacon and tomato chicken, and the chicken bacon ranch sandwich.
I wasn’t far away after ordering, I made the order after I finished working for the day as I was looking for tools from a few places. After doing everything I needed I just stopped by dominoes and picked up order and was on my way home (I only live about 45 seconds down the street if you drive). The people working seemed friendly and ready to work so I had no fear that my food was done half fast and they got my order correct.
Food was good, not great. The buffalo chicken was a little on the salty side but overall I like how dominoes decided to try something different. If they try anything else new then I will most likely be back to try it as well. Not a bad experience overall