Cantrell Photography

Cantrell took my son’s 8^th grade portraits at school. Since he was graduating from middle school, he wore a nice dress shirt, tie, and slacks. I was flabbergasted when I saw the photos because why in the world would the photographer NOT tell my son to tuck in his dress shirt!!! It’s a horrible picture and not worth spending $ 16 for an 8×10. Disappointed to say the least.

My boy was sad in his photo. I don’t know how the photographer thought that was good enough to send to us. We will talk to the school next week about this. Not even worth one star,

Payed for a re-​order November 19; it’s Now January 21 2016 and still no photos. How can it take a company so long to ship my order. I called the company about the issue but still nothing. So disappointed!

I usually don’t take the time to write many reviews and I’ve been wanting to write a review for Cantrell Photography because I’ve seen some of the reviews that are posted here. I do not agree with the bad reviews at all! I thought customer service is excellent! My son missed the make up picture day at his school. I wanted to have school pictures for our Christmas Cards. I called Cantrell Photography and explained what happened. I talked to Marlene. She gave me a few different options… one of the option was for them to go back to our school so my son can have his picture taken. I was impressed! Marlene was so cheerful and helpful. I was so relieved that I was going to have school pictures to give to family members. This is our yearly tradition. The prices are very reasonable. We’ve been at our school for 5 years and have been very happy with all of the pictures that were taken by Cantrell Photography. Awesome job to Marlene and the rest of the staff on a job well done. Oh… we got the school pictures in time to mail out with our Christmas cards. Thank you!

Pictures are always horrible! Spring pictures are a joke. So cheesy. The coloring is always bad. I dont even buy school photos anymore because of them.

Totally steamed. I got my son’s 3^rd grade photos today. 2 years ago, when Cantrell took our school pictures, my fair-​skinned, freckled, bright orange-​red head turned out with BLUE-​ISH skin and with brownish blonde hair. I called them, they agreed it was not right, fixed it, and sent me new photos. I always buy the biggest package, and I was happy.
THIS YEAR, they tell me they «don’t have the capability» to fix the color issue, that it must have been lighting while the picture was taken, and I would have to have the photos retaken. SINCE WHEN?
Since I pay extra for the disc, I spent 5 minutes on photoshop and color corrected as much as I was capable of… which isn’t much. But now I have to pay to reprint ALL my shots. (2 8×10, 3 5×7, 2 3×5 and 12 wallets!)
I plan on calling AGAIN tomorrow as maybe someone else who knows what they are doing will help me (even though this lady was really nice, and talked to her manager). I could also send them the color revising I did, if they had a web address! I would appreciate them just reprinting a color corrected version– even if it is mine. ANGRY PARENT

I agree with the other reviewers — customer service is lacking.
It’s my first child in kinder, so I feel obligated to buy photos. But the process should be easier.
Why should I have to pay for pics sight unseen? I called, the lady said there’s a page sent home the day of the photos with a code you can log on and see a proof then order. That sounds right!
The day of, I was sent home with a paper. That said you had until one pm to order the pics. My child comes home at five, when I’m off work. How is that helpful? None the less, the site still let me log on, but there were no proofs like the lady said. So I called the next day. A rude lady said she «knew exactly» who I talked to, stating «she’s new» and that there are no proofs. The more questions I asked, the more bothered and annoyed she became. Like I was stupid for not understanding looney rules.
Not wanting to miss out on a childhood milestone (THATS where these folks GET you…) I bought a package with 7 photos and a class photo. Yesterday, I got an envelope sent home with 7 photos. Um… where’s my CLASS photo??? Yet ANOTHER call where I’m treated like a moron. «There’s a sheet in the envelope» — no there was not «you will get them sometime in Jan». Thanks for spoiling what should have been a great experience.
Parents — SAVE your MONEY — go to TARGET in Irvine, they have a portrait studio that won’t rip you off, lie, misinform or treat you like a boob.

HORRIBLE customer service. They make you feel like you’re bothering them if you call with any questions. It takes 3 weeks for orders online to reach them. And then You have to wait an additional 3 weeks to receive the photos? Ridiculous. I would definitely make a suggestion to the school to use a different company.

This company’s lack of customer service & ethical business practices are horrible. They made an error on there part regarding my children’s fall photos. I called them to ask where my children’s spring photos were they claimed they were holding them for non-​pmt of my children’s fall pictures. When I explained to them that there weren’t any fall pictures because I cancelled that order they claimed they had no record of this and had printed complete packages for the fall photos for both of my children. I clearly explained to them that I called no more than 15 minutes after I had placed the original order, to cancel and was told no problem, we will cancel that order immediately. I never heard from Cantrell again. Mind you this was the beginning of the school year when this happened ⁹⁄₂₀₁₂. We are now approaching the end of the school year which prompted my call to Cantrell for the spring photos. Spring photo packages are completely printed out for all students to take home, review and either purchase or send back to school. I am very clear in my recollection of that conversation I had with there customer service individual as its not like I speak to photographers on a daily basis. I explained thus to the customer service manager & the owner of the company and demanded to purchase my children’s springs packages in full even though I had not been able to preview them because they never sent them to the school for me to review. Cantrells owner was adamant that I purchase both the fall & spring pictures since fall had already printed and had been sitting there in there office. Again I explained to the owner that I was not going to purchase the fall pictures due to there error. I’m not responsible for there employees not doing there job as they indicated they would! Again the owner refused and stated that they would be holding all future pictures for both my children in the years to come, due to non-​payment! I told them they would be hearing from my lawyer for singling out my children from ever receiving school pictures due to an internal error on there part!!!

This Company has messed up my daughters school pictures two years in a row. The first time they did not send me the correct package that I ordered, and I ended up having to wait another 4 – 6 weeks to get the correct package. The second time, I never received the order form for my daughters pictures. I have been waiting for several weeks now, only to be told that my daughter has to re-​take her pictures. This is totally unacceptable and the customer service is horrible. But I guess it’s up to the schools to decide which photography company to use.